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Byteful Reviews 184

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TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful nature of the support staff, frequently highlighting their quick responses and willingness to assist with various issues, including prompt replacements. People are very satisfied with the quality and reliability of the service and products, noting their effectiveness and stability. However, some customers also noted dissatisfaction with the support, particularly regarding replacement policies and the handling of technical issues. A few people felt that the company's approach to addressing product flaws was unhelpful, and some reported dissatisfaction with the ultimate resolution of their issues.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professional and reliable service,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Product

People report positive experiences with product, often highlighting its solid quality and reliability. Many... See more

Quality

Users describe positive interactions with quality, highlighting high-quality residential proxies that are... See more

Based on these reviews

Rated 5 out of 5 stars

a solid and reliable service so far. I've been using Ping Proxies for a while and overall the experience has been good. The purchase process is quick and I usually receive the proxy almost instant... See more

Rated 5 out of 5 stars

Really happy with my experience using Ping Proxies. Their support team was super friendly and quick to help with everything I needed. They even gave me a free 1GB trial, which made it easy to test a... See more

Rated 5 out of 5 stars

Tim was extremely helpful in supporting the integration of their proxy with the program I work with. He was available online and guided me step by step through the entire process, making everything cl... See more

Rated 5 out of 5 stars

They have a professional customer service which I love. But the main reason I enjoyed their service the most is that they offer a very stable service. In my case, I used their residential proxy servic... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Customer Service

Had an account issue causing the product to fail but support fixed it immediately. Great customer service and very very fast response times. Product is now working immaculately. Thanks very much!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Ping Proxies is the best!

Ping Proxies is truly one of the most legitimate companies I have ever dealt with. Their customer service is superb and they care about you and getting you what you need. Thank you Ping Proxy team for being the best!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Good support

The support team is really helpful and understanding. Could not have been helped better then with Ping Proxies!

1 September 2024
Unprompted review
Rated 1 out of 5 stars

They refunded but proxy didn’t work on…

They refunded but proxy didn’t work on visa portal and staff wouldn’t help make it work

5 July 2024
Unprompted review
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Reply from Byteful

Hello Lu,

Thanks for taking the time to leave a review. Your negative experience is unfortunate, however, our acceptable use policies are clearly presented on our website and we strictly enforce them to ensure we are running an ethical proxy network which protects our partners and other websites on the internet.

In this specific case, the website you were trying to access was a US Goverment Visa Application site. We block all goverment websites by default as they present a very high risk of potential for abuse and fraudulent activity. Unfortunately, we are unable to make exceptions to our policies and on opening your ticket, you were offered a full refund and cancellation which was quickly processed.

If you have any further questions at all then please do not hesitate to contact our support team at: support@pingproxies.com

Many Thanks,
Tim at Ping Proxies

Rated 5 out of 5 stars

Excellent Support and Service for Residential Proxies

I recently had the pleasure of using the residential proxy services from Ping Proxies, and I am thoroughly impressed with the experience.

From the very beginning, their support team provided exceptional assistance. They were quick to respond, knowledgeable, and genuinely eager to help. Every question I had was answered promptly and thoroughly, making the setup process smooth and stress-free.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Top tier customer service!!

Tried just a few proxies, as long as they suit your needs (you get the right ones) they will be good. Customer service is better than any other I've ever experienced, would highly recommend :)

7 April 2024
Unprompted review

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