They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inco... See more
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See what reviewers are saying
Great customer service. Nice people I got this email today, “Thank you for contacting us regarding your request for additional treatment. After a thorough review of your account, we regret t... See more
First, the good. Byte has corrected my smile about 85% of what they promised. I had mild issues and some crowding and did the night aligners for six months. Now, the bad. I spent a lot of money to inc... See more
Byte has been life-changing for our 16-yr-old! We were told by an orthodontist that he did not qualify for aligners. That doctor wanted to put him in 4 years of metal braces. (He only had a few crooke... See more
Company details
Written by the company
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Contact info
1556 20th Street Suite A , 90404, Santa Monica, United States
- 8772983669
- support@byteme.com
- byte.com
You should know
3.5
Average
8K reviews
Replied to 15% of negative reviews
Typically replies within 48 hours
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I just needed my bottom front four…
I just needed my bottom front four teeth straightened. Two years and two thousand dollars later there has been no improvement at all.
14 November 2024
Unprompted review
Reply from Byte
We’re really sorry to hear about your experience, and we truly understand your frustration. It’s important to us that our customers see the results they expect, and we regret that we haven't met those expectations.
We’d love the opportunity to look into your case and work with you to find the best way forward. If you're open to it, please reach out to us at bytereviews@byte.com, and we’ll connect you with the right team to assist with your concerns and review your treatment progress.
Thank you for sharing your feedback, and we look forward to addressing your concerns.
Never revived the aligners
I got my kit and completed the kit, the delivery was fine getting here. When I shipped back my finished kit they sent me a refund and I never got the aligners.
17 October 2024
Reply from Byte
We apologize for the inconvenience you've experienced. Due to a review of certain regulatory requirements, we have made the decision to voluntarily pause all shipments of new impression kits and aligner orders. We understand how important this is, and we want to make sure your concerns are addressed.
Please feel free to reach out to us at bytereviews@byte.com, and we'd be happy to look into your case, answer any questions you may have, and assist in resolving the situation. Thank you for your understanding during this time.
Their program made my teeth worse
I tried their program, and honestly, it made my teeth worse. When I told them about it, they told me they would send me new ones, and it's been almost half a year now. They made me do three different impressions because the other ones were supposedly not good enough, and now they want me to go to my local dentist and get an exam. In that case, you're better off just getting Invisalign from your dentist. Also, they won't give me a refund. They keep saying how I have a lifetime warranty, even though I clearly don't want to continue with them anymore and clearly theyre program made my teeth worse. I do not recommend them.
17 June 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. Your dental health is our top priority, and we regret that we didn’t meet your expectations.
We’ve recently updated our processes to ensure that treatment remains safe and effective, which is why we now ask customers to visit a local dentist for an exam when there are concerns. We understand this may feel like a setback, but it’s important to ensure your treatment is safe moving forward.
We’d be happy to connect you with the right team to discuss your case and help find a resolution. Please reach out to us at bytereviews@byte.com, and we’ll be glad to assist further. Thank you for your patience, and we look forward to working with you to make things right.
Wouldn’t recommend
I bought the kit from byte then returned it 3 days later. Within a week I got a email saying they weren’t taking anymore kits even though I had already returned mine. Kept contacting them to let them know I had already returned mine with no response. No updates to my case either. Basically wasted time and money on the kit.
21 October 2024
Reply from Byte
We’re sorry to hear about your experience and appreciate you bringing this to our attention. To ensure the best possible care, we’ve voluntarily paused shipments and processing of kits while we review certain regulatory requirements. We understand how this has caused confusion and frustration, and we sincerely apologize.
We’d like to assist in reviewing your case and providing any updates. Please email us at bytereviews@byte.com, and our team will connect you with the appropriate support to address your concerns. Thank you for your patience, and we’re here to help resolve this for you.
I made a terrible choice
I made a terrible choice. As best as I can tell it’s just a scheme The setup for Byte is they tell you that you will be assessed, that they provide a number of aligned, reassessed for the next round of aligned until results are achieved. It’s a bait and switch. They just disappear and there are no real people to speak to.. The alignersni used for 17 weeks provided no noticeable results and I’ve been trying to get assistance 6 weeks. It’s just a death spiral.
13 November 2024
Unprompted review
Reply from Byte
We’re deeply sorry to hear about your experience and the challenges you’ve faced. Your concerns are important to us, and we regret that your journey with Byte has not met your expectations.
To ensure the best possible care for our customers, we’ve voluntarily paused shipments and processing for new and ongoing orders while we review certain regulatory requirements. This pause has led to delays, and we apologize for the frustration it has caused.
We’d like to connect you with the appropriate team to review your case and work toward a resolution. Please email us at bytereviews@byte.com, and we’ll do everything we can to assist you. Thank you for your patience and for giving us the opportunity to make things right.
When it came time to get my aligners…
When it came time to get my aligners they keep spinning me saying send different photos. This happened for about a month 3 different sets. Then they said the fda Is now regulating them so they want me to go see a doctor to see if I need aligners when I've already been using them for 8 months. I told them I want a refund. They keep making excuses and they charged my card again today after they said they stopped treatment. This place literally is a scam nothing has been done with my teeth they are still crooked. I'm very frustrated that I have spent this much money on people that are not fulfilling what they Said they can do.
12 November 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about your experience and understand your frustration. It’s not the standard of care or communication we strive to provide, and we deeply regret the challenges you've faced.
To prioritize patient safety and meet regulatory requirements, we’ve temporarily paused shipments and processing of new and pending aligner orders. This includes requesting additional documentation from local dentists to ensure safe and effective continuation of treatment. We understand how this has caused frustration, especially after your dedication to the process.
Please reach out to us at bytereviews@byte.com, and we’ll connect you with the appropriate team to review your case, address the charge you mentioned, and work toward a resolution. Your satisfaction is important to us, and we’re committed to finding a solution for you.
Horrible
Horrible, horrible customer service. I applied for them in October. I returned my liners October 7th this year. I still haven't heard from anybody they claim they will get your dental records for you, if you okay it they don't. They won't respond and if they identify your number when you call them, there's no live agents to talk to as of the last month. This is a horrible company, and I think they're on their way out of business. Horrible, horrible, horrible i'm so disappointed cuz.I really wanted to work with them
12 November 2024
Unprompted review
Reply from Byte
We sincerely apologize for the experience you’ve had and the frustration this situation has caused. We understand how important clear communication and timely service are, and we deeply regret that we’ve fallen short of your expectations.
To ensure customer safety and comply with regulatory requirements, we have temporarily paused shipments and processing of aligner and impression kit orders. We acknowledge this has caused delays and confusion, and we’re working diligently to address these issues.
Please reach out to us at bytereviews@byte.com so we can connect you with the right team to check on your case and work toward a resolution. Your feedback is invaluable to us, and we appreciate your patience as we navigate these challenges.
I'm thoroughly disappointed…
I'm thoroughly disappointed to have wasted my money on aligners from BYTE, especially after learning about the company's poor patient onboarding process. The company revealed that certain conditions which posed significant risks to my oral health. I now suffer from issues with my bite, and other concerns, which could affect my jaw and teeth for life. I wish BYTE had provided adequate services to prevent these problems. I am not surprised that another “aligner” company has lied to their customers again. I will be seeking compensation from this error through the company or with legal assistance.
11 November 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about your experience and the difficulties you’ve encountered. At Byte, your dental health is always our top priority, and we deeply regret any concerns caused during your treatment journey.
We would be happy to thoroughly review your case, address these concerns, and connect you with the appropriate team to assist you further. Please don’t hesitate to reach out to us at bytereviews@byte.com so we can gather more details and work toward a resolution. Thank you for sharing your feedback, as it helps us improve and better serve our customers.
I've sent my impressions in
I've sent my impressions in
And got a text stating you all are canceling my impressions
And I've messaged the representative that was messaging me and still have yet to receive a reply
This is now the 2nd time
I've attempted to be a consumer from byte and neither time has been useful.
21 October 2024
Reply from Byte
We’re sorry to hear about the trouble you've experienced with your impressions and lack of communication. We understand your frustration and are committed to resolving this for you. If you'd like, please reach out to us at bytereviews@byte.com, and we’d be happy to check on your case and connect you with the right team to help. Thank you for your patience.
Bad and Conflicting Communication
I wanted to like this company but their communication was very confusing. They texted me constantly to follow up about my impressions kit with reminders to mail it back but a week or so after I received the kit they sent me an email that they are pausing both shipping out and processing kits shipped back while they re-evaluate their regulatory requirements and would be refunding me for my impression kit because of this. However, I kept getting texts from them asking me to mail back my kit. ??? Are you processing the kits or are you not? This poor communication caused me to lost trust in the company and I didn’t feel comfortable moving forward with Byte.
23 September 2024
Reply from Byte
We sincerely apologize for the confusion and frustration you experienced. We understand how inconsistent communication can lead to frustration, and we’re truly sorry for the mixed messages you received.
To clarify, we have paused shipments and processing of new and returned impression kits while we review certain regulatory requirements. We absolutely understand your concerns, and we’re sorry for any confusion caused by our follow-up messages during this period.
If you would like us to check on the status of your refund or provide any further assistance, please feel free to reach out to bytereviews@byte.com. We appreciate your feedback, and we're sorry we did not meet your expectations.
The puddy was all dark and the…
The puddy was all dark and the instructions said to mix light and dark puddy. When I reached out to a rep that was text messaging me to inform them of the problem and to be advised what to do, I got no response! And I'm still sitting here with a box of materials and supplies I paid $14.99 for.
19 October 2024
Reply from Byte
We apologize for the frustration you've experienced with the impression kit and the lack of response. It’s important to us that you receive the support you need. If you're still experiencing issues or need assistance, please reach out to us at bytereviews@byte.com, and we'd be happy to connect you with the appropriate team to resolve this as quickly as possible. Thank you for your patience.
I received an email saying my shipment…
I received an email saying my shipment has been canceled and I’d be getting a refund after paying in full, I have yet to receive a refund nor my shipment and I can’t get ahold of a real person. 😡
30 September 2024
Reply from Byte
We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important this is to you. Due to certain regulatory requirements, we have made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits.
We would be happy to look into your situation and provide any available updates. Please reach out to us at bytereviews@byte.com so we can connect you with the appropriate team to assist you further. Thank you for your patience.
so unorganized and i never heard back…
so unorganized and i never heard back after sending my impressions. no matter how many times i try to contact them on any different platform, i never hear back.
23 October 2024
Reply from Byte
We apologize for the delay in communication and understand your frustration. We want to let you know that we’ve made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements.
We’d be happy to check on the status of your order and provide any details we have. Please reach out to us at bytereviews@byte.com, and we’ll connect you with the appropriate team to assist you further. Thank you for your patience and understanding.
Byte is not giving retainers as promised by byte protection plan
I have completed byte treatment, now they are refusing to give my retainers which I paid in advance $750.00 for what they called byte protection plan. It is the offer to provide 10 retainers over the years. Now they are asking to see a local dentist first to look for any contraindications, which doesn’t make sense when I have completed the treatment. Byte is a scam stay away from Byte, or you loose your money. They are not answering the calls.I NEED THE REFUND.
7 November 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about your experience and understand your frustration. We want to assure you that your concerns are being taken seriously.
To clarify, as part of our commitment to patient safety and quality care, we require a dentist’s sign-off to ensure that our customer's dental health is prioritized. This is to make sure there are no underlying issues that might affect the retention phase. We understand that this may feel like an unexpected step, but please know that it's in place to support long-term dental health.
If you’re still having trouble reaching us, we would be happy to connect you with the appropriate team to resolve this matter. Please feel free to reach out to bytereviews@byte.com, and we’ll ensure someone reviews your case promptly. We’re here to help and will do our best to find a solution. Thank you for your patience.
Bad communication and customer service
It took a week or two for me to do my impressions, due to a family medical emergency. However, I dutifully did all four trays. I took them to USPS the very next day.
Nothing from Rhiannon for a week. I emailed to ask if they received them. Nothing for 2 days. I emailed again.
Still ABSOLUTELY NO communication, except that PayPal said Byte had refunded my money. What??? I wanted to do this, but the communication was terrible.
14 October 2024
Reply from Byte
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating this situation must be, and we appreciate your patience.
Please note that we have made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. We would be happy to check on your order and address your concerns.
Please reach out to us at bytereviews@byte.com, and we will connect you with the appropriate team to provide you with the information and assistance you need. Thank you for your understanding as we work through this process.
I was at the end of my treatment…
I was at the end of my treatment waiting for additional aligner for my top teeth and retainers when they sent out information about a safety concern with the treatment. Now they refuse to send me the retainers and additional aligner unless I get a dentist to sign off that I can continue with it, of which the expense would be out of my own pocket. I paid over $2,000 for this and am extremely dissatisfied
31 July 2024
Reply from Byte
We sincerely apologize for the frustration and inconvenience this situation has caused. Due to certain regulatory reviews, we have temporarily paused the shipment of new aligners and retainers while we assess specific safety concerns. This decision was not anticipated, and we understand how disruptive it must be, especially after you’ve already invested so much.
As part of our commitment to ensuring the best possible care, we ask that customers visit their dentist to have them assess the current treatment progress and confirm that it is safe to continue. Your dental health is our top priority, and we want to ensure that you can proceed in the safest manner.
We are more than happy to connect you with the appropriate team to discuss your case further and work towards a resolution. Please reach out to us at bytereviews@byte.com, and we will assist you as best we can. Thank you for your understanding during this time.
Reply from Byte
We apologize for the lack of communication regarding your impressions. We understand how frustrating it must be to not receive an update. Currently, we are conducting a review of certain regulatory requirements, which has temporarily paused some aspects of our service.
If you haven't received a response yet, please reach out to us at bytereviews@byte.com so we can connect you with the right team to review your case. Thank you for your patience during this time.
I don’t even know what the hell went on…
I don’t even know what the hell went on with my order. We did the impressions with sent them back as we were told and nothing. This was a waste of my time.
20 October 2024
Reply from Byte
We sincerely apologize for the confusion and frustration you’ve experienced with your order. We understand how important it is for you to get clear answers and timely updates.
There has been a voluntary pause in the processing of new orders and shipments while we review certain regulatory requirements, which may have caused delays in your order.
If you'd like, please reach out to us at bytereviews@byte.com, and we would be happy to look into your case and do what we can to help. We truly appreciate your patience.
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