My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that incr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Savi is a social impact technology startup in Washington, D.C. founded by long-time student loan experts and advocates. We're working to solve the pressing student debt crisis affecting 46 million borrowers by helping them discover new repayment and loan forgiveness options.
Contact info
United States
- bysavi.com
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Savi Essential is worth it
All of my experiences with Savi have been worth my Savi Essential subscription, highly recommend! Recently I received help with documentation for PSLF. This service provides a lot of peace of mind.
Don't waste your time or money
Don't waste your time or money
I signed up for the Essentials plan due to some complicated questions I had and the promise of 1:1 support. Well the 1:1 support is more than 90 days out. Now I am trying to get a refund. Buyer beware

Reply from Savi
Helpful
Savi has been wonderfully helpful! Everyone I have communicated with have been extremely knowledgeable and supportive.
Extremely Informative and Thorough
Extremely Informative and Thorough. We had a million questions going into the session and were able to work through many of them, even consolidating our student loans in real time. Lindsay was really patient and clear in everything she explained giving us clarity and making the whole process easy to understand.. We've signed up for the essential plan at a 50% discount. Thanks!
Great information provided by SAVIS
I learned so much more about IDRs and PSLF than I have ever learned from my servicer or MyFedLoan website. I am excited to get started with SAVI and feel less stressed knowing they will be there to help me out every step of the way.
This was very informative and explained…
This was very informative and explained very well I wish I had it years ago. But better late than never
Joining asap so helpful great…
Joining asap so helpful great information provided.
10/10
Incredibly informative guy, super friendly and open to dumb questions. His 3D models are Smithsonian level recreations, and the models he ships out look like they're coming to life.
My experience so far has been great
My experience so far has been great! I've been using Savi for the last couple years, and I appreciate the excellent customer service. I appreciate the email reminders to re-certify my PSLF status each year. Thank you so much to the Savi team for making something so daunting feel accomplishable!
Savi helped me track my progress for…
Savi helped me track my progress for student loan forgiveness and get me on a qualifying payment plan
Highly Recommend
Savi made the student loan process so much easier for me. They explained my options clearly, handled the paperwork, and saved me a ton of stress. I finally feel confident about my repayment plan. Highly recommend!
The BEST customer service experience!
Associates always handle my requests with the utmost care, concern and professionalism. I don't know how I would navigate my student loans without their expertise!
everyone who works there is so…
everyone who works there is so knowledgeable and kind!
Savi has been an incredible resource!
Savi has been an incredible resource! Lindsay has taken so much time to answer my questions and offer guidance on repaying my student loans. I feel much more knowledgeable about the repayment process, and would highly recommend Savi!
My experience with SAVI was great from…
My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that increased to about a week or so. HOWEVER, when I needed them to review paperwork or give an update on the status of something, they got back to me pretty quickly. Recently, my student loans were forgiven and i can't help but think the experience went so smoothly because SAVI's attentive staff were taking care of things. Thank you!
great team thank you so much!
Very helpful
Thanks Mikki!!
Mikki offered me assistance and the instructions were easy to understand and simple steps!!! I appreciated the help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




