Savi Reviews 119

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and helpfulness, making complex processes much easier to understand. Many people highlight the excellent customer service and the personalized support received, with some appreciating having a consistent advisor. The service provided is often described as very helpful and efficient, simplifying student loan management and forgiveness. However, some people were dissatisfied with the response times, noting delays in receiving answers to their inquiries. A few other people also felt that the user experience on the platform could be frustrating, mentioning difficulties in navigation and repetitive form filling.

What people talk about most

Customer service

Clients share positive opinions on customer service, often highlighting the helpfulness and professionalism... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's knowledge,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the platform informative,... See more

Service

Consumers find service to be positive, providing peace of mind and simplifying complex processes like student... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised the incredibly... See more

Based on these reviews

Rated 4 out of 5 stars

My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that incr... See more

Rated 4 out of 5 stars

I think that the services provided have been very helpful. I would not be able to manage my loan without the support from Savi. I continue to need the support to get my loan forgiveness completed and... See more

Company replied

Rated 5 out of 5 stars

Savi made the student loan process so much easier for me. They explained my options clearly, handled the paperwork, and saved me a ton of stress. I finally feel confident about my repayment plan. High... See more

Rated 5 out of 5 stars

I enjoy that I have the same advisor and I dont have to re-explain my concerns over and over again. My conversations with Kyle have been straight forward and he has provided honest answers to my ques... See more


Company details

Written by the company

Savi is a social impact technology startup in Washington, D.C. founded by long-time student loan experts and advocates. We're working to solve the pressing student debt crisis affecting 46 million borrowers by helping them discover new repayment and loan forgiveness options.


Contact info

4.1

Great

TrustScore 4 out of 5

119 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Savi Essential is worth it

All of my experiences with Savi have been worth my Savi Essential subscription, highly recommend! Recently I received help with documentation for PSLF. This service provides a lot of peace of mind.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time or money

Don't waste your time or money
I signed up for the Essentials plan due to some complicated questions I had and the promise of 1:1 support. Well the 1:1 support is more than 90 days out. Now I am trying to get a refund. Buyer beware

18 March 2026
Unprompted review
Savi logo

Reply from Savi

Hi Penny. We apologize that at the time you went to schedule your one on one session there was no availability. This does happen occasionally as volume of call requests increase, but I can assure you that new slots have been added for as soon as Monday of next week. If you check back now you will be able to book a call! We hope you do consider scheduling a call and letting us help you with your questions!

Rated 5 out of 5 stars

Helpful

Savi has been wonderfully helpful! Everyone I have communicated with have been extremely knowledgeable and supportive.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Informative and Thorough

Extremely Informative and Thorough. We had a million questions going into the session and were able to work through many of them, even consolidating our student loans in real time. Lindsay was really patient and clear in everything she explained giving us clarity and making the whole process easy to understand.. We've signed up for the essential plan at a 50% discount. Thanks!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great information provided by SAVIS

I learned so much more about IDRs and PSLF than I have ever learned from my servicer or MyFedLoan website. I am excited to get started with SAVI and feel less stressed knowing they will be there to help me out every step of the way.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Incredibly informative guy, super friendly and open to dumb questions. His 3D models are Smithsonian level recreations, and the models he ships out look like they're coming to life.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience so far has been great

My experience so far has been great! I've been using Savi for the last couple years, and I appreciate the excellent customer service. I appreciate the email reminders to re-certify my PSLF status each year. Thank you so much to the Savi team for making something so daunting feel accomplishable!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Savi made the student loan process so much easier for me. They explained my options clearly, handled the paperwork, and saved me a ton of stress. I finally feel confident about my repayment plan. Highly recommend!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Savi has been an incredible resource!

Savi has been an incredible resource! Lindsay has taken so much time to answer my questions and offer guidance on repaying my student loans. I feel much more knowledgeable about the repayment process, and would highly recommend Savi!

20 November 2025
Unprompted review
Rated 4 out of 5 stars

My experience with SAVI was great from…

My experience with SAVI was great from the beginning. They were very attentive and answered all of my questions. At first, their response times were within three business days, but recently, that increased to about a week or so. HOWEVER, when I needed them to review paperwork or give an update on the status of something, they got back to me pretty quickly. Recently, my student loans were forgiven and i can't help but think the experience went so smoothly because SAVI's attentive staff were taking care of things. Thank you!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Mikki!!

Mikki offered me assistance and the instructions were easy to understand and simple steps!!! I appreciated the help!

17 October 2025

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