BYPOS BV Reviews 

Delivery times were several times not met. Also communication about tracking and tracing was missing, only provided for after several times asking for this.

I tried to return an item just 10 days after receiving it, and was told returns aren’t accepted after 7 days. That already felt unreasonable. After calling their helpdesk, an employee said they might be able to make an exception, but only if I paid an 18% fee, which came out to €250 for a return.
As a business customer, I understand that different rules apply, but this kind of policy feels more like a trap than fair practice. The return window was never clearly communicated, and the fee is completely disproportionate. The item was unused and in perfect condition.

Dont trust this company. Agreed ETA was 2 weeks from payment, but we have been waiting 1,5 month to receive. We have lost our customer and recieved a penalties because of that.

UPDATE in het kader van By-Pos reply van 22/8:
Dank voor uw antwoord.
Goede poging om de verantwoordelijkheid in termen van beschikbaarheid bij de klant te schuiven.
Echter zijn wij als gemeentebestuur algemeen bekeken continu toegankelijk tussen 8u & 15u30 (ma-vr). Mijn dienst is dat tussen 7u45 & 16u15 (ma-vr).
Het aantal leveringspogingen die u aangeeft houdt bijgevolg geen steek en werd ook op geen enkel moment vermeld in het trackingsysteem. Ofwel is UPS niet eerlijk naar u toe ofwel is uw bedrijf dat niet ten aanzien van zijn klanten. Ik opteer voor de 2e optie mits UPS regelmatig leveringen uitvoert bij ons bestuur.
Enkele elementen uit het trackingcircuit die uw stelling resoluut tegenspreken:
- "On the way" op 15/7,
- "Out for delivery" op 16/7,
- "Delivered" ANTWERPEN op 16/7,
(- "Delivered" BRUSSELS op 16/7 (geüpdatete track),)
- Geen enkele track&trace update tussen 17 & 24/7,
- Mailrespons van één van uw medewerkers op 22/7:
"Volgens UPS zijn de goederen bij u persoonlijk afgeleverd",
- "Returning to Sender: The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / The package will be returned to the sender" op 24/7,
- "Returned" Eindhoven op 28/7.
De "concrete" contacten met verschillende BY-Pos diensten en de creditnota kwamen pas na de 1 Ster Trustpilot review.
U hoeft in mijn gezicht en Trustpilot geen lomp excuus te gebruiken waarin u de klant in twijfel probeert te trekken en de schuld enigszins in zijn schoenen tracht te schuiven. Ik weet zeker dat er geen 5 pogingen plaatsvonden, zelfs geen enkele, en heb persoonlijk ondervonden dat de communicatiecapaciteit en de reactietijd van uw bedrijf zeer laag scoort.
32% van de reviews geven u 1 Ster, 5% 2 Sterren en 3% 3 Sterren hetgeen betekent dat 117 à 118 klanten uw bedrijf voor diverse redenen niet meer dan het gemiddelde gunnen. En ook vele van uw antwoorden op slechte commentaar getuigen van weinig respect en bedrijfsanalyse.
Het probleem ligt bij uw bedrijf, misschien handig om de zoektocht daar te starten.
No hard feelings maar juist is juist.

By-Pos communicates little or not at all.
The order form was sent to the company by email on 4/7/2025.
Upon my own request by email on 10/7, I received an automatic order confirmation, followed by an automatic invoice and shipping confirmation (with tracking link) on 14/7.
Using the tracking link, I was able to check the delivery process from 11/7 onwards, noting that certain delivery details were changed on 14/7 and that the delivery took place on 16/7 in Antwerp instead of the Brussels region.
I reported this on 16/7 with a clear screenshot collage.
On 22/7, I received a short reply, from a real person this time, stating that according to UPS, the delivery had been handed over to me personally. I contested this statement the same day and attached the screenshots again. There was no further response.
On 25/7, I received an automatic review request, to which I sent a reminder email on 28/7 because I had received no response to my previous email(s) and had not received the delivery.
On 29/7, I received an automatic payment reminder, to which I again reported the non-delivery and, for convenience, attached the previous correspondence. I received no response to this.
When I now open the original tracking link, I can see that the package was returned to the sender on 24/7 due to incorrect company or destination information (although the information on the order form is 100% correct). By-Pos received the return shipment on 28/7, but I have not received any information since then.

unfortunately, they do a good job at making their page appear legit...
I have ordered and paid a month ago, did not receive anything. Mistakes can happen, sure. I mailed them twice about it in the meantime, but did not even receive an answer! If nothing happens soon, I will have to sue

unfortunately i have to rate you 1 star. if i could i would even take that away. the reason behind this is because i always place the orders 3 months before the opening date of the store and the order is never delivered on time. my orders are always lost and delivered to a different address. the guy named Lutfi is not an honest guy because he is always saying and promising things but it never happens. i have to call more than 100 times to follow up with my order keeping in mind that the smallest order i placed is 20k of value. please check the phone logs and you will see that i am not exaggerating. the service that you are providing is super bad and causes a lot of stress to operators such as us. we will never order with you again. i gave you one last chance the last time i placed an order and i will not do it again. we are a chain across the netherlands and going to expand in europe and unfortunately we will no longer use you as our hardware provider.

I asked via chat whether the item was in stock and how long the delivery time would be. I received a prompt response within a minute. The delivery was within the estimated timeframe. I'm completely satisfied, and my next delivery will be from Bypos again.

Everything about your advert is fraud and deceiving, your return policy is fraud. You should provide means of transportation for customers who is not satisfied with your product. Why would you charge your customer for returning unsatisfied product. Your policy is designed to punish your customer who is not satisfied with your product.

Product range, pricing and delivery speed are absolutely up to standards. The only thing they keep having issues with is poor tracking of their internal order handling and shipping process. Very hard to get reliable info in the customer portal. This order was shipped and delivered over a month ago and still showing as 'In process' (=new) in the portal. Does not help to create confidence!

Prices are often very good and even if the products are not present in the desired quantity they are shipped quite quickly and arrive in a reasonable time. We buy from Italy and we are happy to be United Europe!

Very helpful over the phone, gave me the right product

Best price when comparing to other (online) stores. Quick delivery. The only negative point is that I asked a question about the product to the customer service and I did not receive an answer. I bought the product anyway and it worked out well.

Your company has well trained staff, quick feedbacks, everything went perfect.

The products were perfect and they arrived with good packaging.
Delivery times were short too.
Higly recommended

There is a lot of possibilties which gave us the flexibilty to select printers for our POS setup at our restaurant. Delivery was quick so we did not have to wait and reschedule with the installer at lightspeed.

The price was already excellent, I also had good service with fast shipping and punctual tracking information.

No response from the company after spending over €1000 on x5 printers.

Let me tell you folks, Bypos NL, they're tremendous, really tremendous! I mean, they delivered our equipment right on time, no delays, no messing around. It was like clockwork, and you know what? That's the kind of service we need in this country, believe me.

And get this, when we had to return something, they didn't bat an eye. No fuss, no hassle, just took it back like it was nothing. That's what I call top-notch customer service, folks. They know how to treat their customers right, I can tell you that.

So if you're looking for a company that delivers on their promises, that's reliable, and that knows how to handle things when there's a hiccup, look no further than Bypos NL. They're winners, absolute winners, and you won't be disappointed, believe me!

Package was left unattended at front door. When making a formal complaint about it companies response was slow and short. Will send your concerns to UPS, never heard from UPS or follow up from bypos.nl