FashionBoots Reviews 

953
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

You will never receive your order or refund. I have made an order #35262 in 2/May/2026 and never was delivered. The refund was requested and nothing happened. Multiple conversations by instagram a... See more

Rated 2 out of 5 stars

About a month ago, I ordered shoes from By Nicci. The website stated DHL shipping would take 1-2 days. After more than two weeks without receiving the goods, I became impatient and contacted support.... See more

Rated 2 out of 5 stars

Im really dissapointed.. I saw this shop on TikTok and i really liked it, so I ordered boots from them on 23rd October 2024. It has been A WEEK and I STILL haven‘t even received a verification email.... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes from ByNicci on 28.11.2024. For a long time I did not receive a reply or a delivery confirmation. But after long inquiries, Nicci wrote me back and assured me that the package would be... See more

Company replied

Company details

  1. Shoe Store

Written by the company

TIKTOK BOOTS


Contact info

1.9

Poor

TrustScore 2 out of 5

953 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(953)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I‘m so happy with the Khaki Boots I…

I‘m so happy with the Khaki Boots I received! The quality is amazing and they look so chic! What I really liked was the amazing help the company provided towards my questions. They always responded very quickly and politely! I would always buy there again!!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

I really loved my shopping experience

I really loved my shopping experience, the payment went well and the shipping went safe and fast aswell. I’m really satisfied with how the boots came, will definitely purchase on here again💕

6 October 2025
Unprompted review
Rated 1 out of 5 stars

My purchase

Hi, the 23rd of august I bought ONLY a pair of boots, plus the express shipping, it said it should arrive in 1-3 days on business days, today, 6th of october, I’m still waiting for them, never got any email, never got track and trace, and never got the boots of course, they barely answer, and as I found out is only a girl working on everything, I’m so disappointed with this company cause it has really good ideas and good stuff, I wish at least to have my boots soon, thanks for reading

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

I ordered boots and they look absolutely amazing and fit perfectly, the customer service is really good too.
I will definitely order there again!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

No information on shipment

I ordered a pair of boots. It was supposed to arrive in a day and it has been almost a week without any further information about my order.I contacted the helpline through different channels without answer.

22 September 2025
Unprompted review
Rated 4 out of 5 stars

Really good dress

The dress is really preatty, and the order was really speed. It’s my favorite dress!

8 March 2025
Unprompted review
FashionBoots logo

Reply from FashionBoots

Thank you so much, Lalia! 💖 We’re thrilled to hear the dress is your favorite and that the order arrived quickly. Can’t wait to help you find more favorites!

Rated 1 out of 5 stars

TERRIBLE!

TERRIBLE!

I have tried to contact this company so many times! No one is responding or taking responsibility, which extremely frustrating. I have the same issue as the person before me (who posted a comment). I have ordered a pair of boots and I did not receive any track & trace code… it has been almost a month! I find it extremely frustrating that no one is responding to my WhatsApp Texts or my emails.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER THERE, ITS FRAUD

DO NOT ORDER THERE. Very bad service & team. I ordered there two weeks ago the „it girl“ boots & it was said that they would arrive in 1-2 days🤡. But it didn’t and i‘m still waiting. I wrote them thousands of e-mails & texted them on WhatsApp and even called them and still didn’t received any response. It is obviously fraud and they should get banned. I‘m very disappointed. The image of them on social media is so fake!!!

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service and Unreliable – Disappointing Experience

I ordered a matching set (the “It Girl” blouse and skirt in size S/M – Order #2774) and received the wrong size, M/L. On top of that, the skirt didn’t even have a tag, making it unclear and unprofessional.

I emailed Bynicci immediately, requesting a return and refund, including shipping, since the mistake was theirs. It’s been over a week, and I haven’t heard anything back. Completely unacceptable customer service.

A company that doesn’t respond to issues it caused is not trustworthy. I won’t be ordering from them again, and I don’t recommend anyone else does either until they improve their support.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Really bad

I got my order after 4 months. Out of three items one was a totally different one than I ordered. Glitter is falling off the dress. The jacket is super cheap and there are threads coming out everywhere. The only good item were the boots but I haven’t worn them yet so I can’t be too sure. I emailed them a bunch of times but never got a response. All in all this shop sucks.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Boots leonie.kswr

The shipping took a little bit long but it was a preorder so that’s fair. The dress and the boots have great quality. The sizes are perfect and both the dress and the boots look gorgeous! I love your shop🥰Thank you

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy!!

I ordered a dress a week ago and it still has not been sent. No response from them through Whatsapp or email. Nowhere in the website does it say that the dress would be a pre-order, what they keep telling other people. Do not order it’s a scam.

20 January 2025
Unprompted review
Rated 4 out of 5 stars

I ordered boots from ByNicci on…

I ordered shoes from ByNicci on 28.11.2024. For a long time I did not receive a reply or a delivery confirmation. But after long inquiries, Nicci wrote me back and assured me that the package would be sent. Now I have the delivery confirmation, and the package is expected to arrive in a few days. In the end, I am very grateful that I got a reply despite the long duration!

28 November 2024
Unprompted review
FashionBoots logo

Reply from FashionBoots

Hi Lina,

As we have spoke this morning on WhatsApp the boots are on the way! It was a pre order and we hope you are happy with your boots🙏

Rated 5 out of 5 stars

Dress

I ordered from Germany, the delivery took quite a long time - but not their fault, I think it was a pre order and I don‘t know this from Germany… So I texted them and they responded very quickly! I bought a dress, I am really satisfied with the quality even though it might be a little short (I think thats because I am 1,81) and the german sizes are different… bit still the dress is very beautiful and would order again

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased

I am very happy with the clothes I got, great quality, very fast delivery, will definitely purchase again!

29 December 2024
Unprompted review
Rated 1 out of 5 stars

DONT ORDER!

DONT ORDER! I ordered 4 WEEKS ago when there was told it was 1-2 days delivery. Now i got my order and there is one missing item. Also i got the wrong boots send. I emailed her and got no response. So i send her a message where she responded a week later saying it was an pre-order, but they didnt day it on the product page? JUST DONT ORDER HERE!!!!

UPDATE: i wanted to wear the boots because i needed them for christmas, not even 5 minutes of wearing the heel broke!

18 December 2024
Unprompted review
Rated 1 out of 5 stars

VERY BAD

Ordered a dress, haven’t heard anything from them and they don’t answer on email or social media. Probably a scam, luckily I payed with PayPal and they will help me get my money back.

7 December 2024
Unprompted review

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