Murmur Reviews 478

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, including candles, bedding, and towels, often highlighting their luxurious feel and excellent design. Many appreciate the efficient ordering process and the fast, reliable delivery service, noting that items arrive well-packaged and in perfect condition. The customer service is also frequently commended for being helpful and attentive. However, some people were dissatisfied with specific aspects. A few reviewers mentioned issues with excessive packaging, while others experienced problems with product durability, such as towels becoming unstitched or a duvet losing feathers over time. There were also occasional concerns about the design of certain items, like pillowcases not lying flat, or discrepancies between product descriptions and the actual appearance of items. A small number of customers also reported issues with damaged shipments or delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Consumers generally express satisfaction with product quality, frequently highlighting excellent quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery,... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great and attentive... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing murmur candles! Superb quality, value for money - especially as I got them on offer. Perfect even burn and great throw of fragrance even in bigger rooms. My husband who hardly notices anything... See more

Rated 5 out of 5 stars

I had an internet outage which resulted in me placing the same order twice. The company was very helpful in remedying the situation and the refund for the extra order was immediately arranged. The ag... See more

Rated 5 out of 5 stars

Beautiful bedding, ordered two different sets for choice ,both lovely and as online image, kept the Mourne green which is a nice contrast in my blush pink bedroom. Delivery very quick.

Rated 5 out of 5 stars

The diffusers are absolutely beautiful If I had one negative comment it would be the packaging there is far too much I think the company should review it two diffusiners are in a box and then in a l... See more


Company details

  1. Bedding Store

Written by the company

Capturing a desire for simply designed and hand-crafted pieces, murmur offers unrivalled luxury at exceptional value. A homeware collection inspired by nature and designed with a purist approach to relaxed living. murmur is an attitude, an approach, a reflection of how we live today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

478 reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super fast delivery but one package…

Super fast delivery but one package went missing. Spoke to someone and within three days my package was replaced and delivered. No fuss, no wait until we check it, just sent out, great service and very helpful and pleasant girl in Belfast.
BTW, product also fabulous.
Would highly recommend this company.

28 March 2026
Rated 3 out of 5 stars

Nice design but.....

The design of the bedding was lovely but it was a little thin for my liking. Having said that the price would be higher for better quality. At the discounted price it is not bad but the quality feel was not there.

9 April 2026
Rated 3 out of 5 stars

Disappointing quality

We bought 8 (expensive) Murmur towels because they felt very thick, soft and luxurious but was disappointed when, after 3-4 months a couple of them started to become unstitched on the seams, and they seem to suffer from 'pulls' much more than our other (M& S) towels. Wouldn't recommend them on our experience. Poorer quality than their price suggests.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad. Be aware of the price of return shipping fee!!!

I ordered gloves and wanted to return it because it doesn't suit well.
Be careful, you'll have to pay the return 30 euros if you want that. This is not fair neither competitive. I will not order again! I am stolen. All the other brands offer the return.

31 March 2026
Unprompted review
Murmur logo

Reply from Murmur

Hi The order number you have does not match any order in our system and we have no order under your email address ( our order numbers start with MU). We offer free returns from the UK and Ireland.

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