I tried reaching out for help on Sunday…
I tried reaching out for help on Sunday afternoon but the live chat was entirely offline despite claiming 24/7 coverage. Blatant false advertising.
6 July 2026
Unprompted review
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Company details
Written by the company
LuckyGem - 700% jusqu'à 4 000 € + 700 TG
Contact info
Belgium
- info@bygrape.nl
- bygrape.nl
2.0
Poor
11 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The graphics on the crash games stutter…
The graphics on the crash games stutter constantly, making them completely unplayable.
6 July 2026
Unprompted review
The autoplay feature stops randomly…
The autoplay feature stops randomly without triggering any features, which completely breaks the flow of the session.
9 July 2026
Unprompted review
incomplete faq and support only sends…
incomplete faq and support only sends bot replies
6 July 2026
Unprompted review
The weekly cashout limits are way too…
The weekly cashout limits are way too low for regular players.
7 July 2026
Unprompted review
The live casino tables won't load at…
The live casino tables won't load at all on mobile data, just constant connection loops.
9 July 2026
Unprompted review
Winnings cancelled because i played a…
Winnings cancelled because i played a "restricted slot" with bonus money, wasn't listed anywhere 🤬
8 July 2026
Unprompted review
The search filters in the lobby don't…
The search filters in the lobby don't even work properly, absolute joke.
8 July 2026
Unprompted review
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