Byassuli Reviews 

Do not bothering ordering from this company they offer refunds but you have to pay to return your items to Hong Kong cost me £30 and still have no refund from £100 so I’m £130 out of pocket. Suits were bad quality. Been messaging but still had no reply for 2 weeks ago now. Not sure what to do next about getting my money back.

Terrible company who refused to offer their address or any kind of refund for a coat I ordered

Never buy anything from this brand. I wanted to return pullover that did not fit and they have been avoiding to disclose process, trying lengthy sweettalking me into discount on another purchase instead.

I ordered a dark Grey jacket for my husband. When it finally arrived, it was more of a blue/lavender color and looked nothing like the website image. I immediately reached out to customer service to return the item and as of today, February 23, I'm still going back and forth with this company and still feel no closer to getting my money back. They wanted photos, I sent photos, and they responded with the item sent is the correct one. They continually offer store credit as a solution. I think I'm up to 45%. Um, no thank you. The latest communication had They letting me know for the 2nd time that I am responsible for returning the item, and responsible if it gets lost or damaged during transit. Um, to me that says don't expect your money back. Not to mention returning the item will cost roughly $50. Costly lesson for me. I will be checking reviews for any and every company going forward

Poor quality and awful communication. Have been trying to make a return which is constantly getting delayed. Would never buy from these people

Ordered a sweater from this company
Took 3 weeks to arrive and it is too small
Even though their website states that they accept returns, I have sent numerous emails asking to return this item and so far have received the same computer generated reply offering a discount on my next purchase.
I wish I had done my homework on this company before I ordered.
Would warn others to stay away!!

I waited 14 days for delivery, I didn't know the cloth is from China. The size of the jacket is Chinese XL and it is too small for me. The "winter jacket" is quite thin and very overpriced. Never again.

Do not shop at this store. Google needs to stop promoting scammers. They will send you clothes that look and feel like rubbish and will not let you return the items and will not give you a refund. In 2026 it is crazy that we cannot trust google to do back ground checks on the companies it prompts us to buy from. I hope people actually see this review before buying, I wish I checked. Boycott this place they will steal your money and you will be stuck.

This is a conjob the quality of the item is substandard no money back 15% off next purchase if i want to keep the item as it is costly to return, avoid this company at all costs

Got a bad quality suit and no response at all to refund

Their “refund policy” is very dishonest. I bought a pair of shoes that do not fit, and had to ask them multiple times for the return address only to find out that it is not the Netherlands address on their website but a different one in Hong Kong, which makes the shipping cost prohibitive for a pair of shoes.

Terrible experience.
It's been 10 days since I placed my order and nothing has arrived yet.

This so called company needs to be investigated for false advertising, zero trading standards and non existant customer service. One of their email addresses does not exist, the others are obviously not monitored because they do not reply despite stating that they will within 24 hours. Bought an item for Xmas which arrived after 3 weeks, nothing like what was advertised , size XL turned out to be XS disgraceful quality and unwearable. Numerous emails sent, no replies. 30 day returns long expired and no refund forthcoming. This " company " should be prosecuted

Bought a jacket online ,it looked nothing like the website picture,was poorly made and of poor quality materials even the colour was wrong.
Repeatedly emailed ByAssuli but yep No Reply,i even tried calling ,call failed over and over again. €120 loss
If anyone is thinking of buying from them, do yourself a favour and ring the number in their shop contact first ...its a dud

Ordered a jumper for Christmas. It took 3 weeks to arrive. It was the wrong size and very poor quality. It didn’t look anything like the website photo. It looked like a cheap copy made on someone’s knitting machine !!

Have sent several emails asking for a refund, but no response !! Definitely wouldn’t buy anything from them again !! Breach of trade descriptions !!

This company looks like a fake. The phone doesn’t work, and they don’t reply to emails. I bought a suit that doesn’t fit me. I wanted to return it, but they are not replying to my Email . Be careful before buying on this website.

Ordered my husband an xxl jumper for Xmas
Once arrived it was like a small , I have email twice with no reply
I would never buy from this company again

Still haven't answered my emails.
Still haven't received my goods.
If you google their address, it looks like a residential house.
I think they are just a bunch of low life scammers.
Do not waste your time and money with this so called company.

The same happened to me. Made an order on 30/12/25, no confirmation email, no shipping or tracking and gave been trying to contact them for days. No reply to my emails and the phone number is automated, bot says "I think you have the wrong number" this is definitely a scam

Worth to buy coat I like the stuff so much it's so comfortable 🥰