Buyyourownmodem Reviews 43

Finally a modem that works!!! I spent a few weeks (months?) ordering modems from Amazon that I ended up returning because they didn't work. I was therefore a little scared to order here. But...I told them exactly what I needed, they sent it, it was easy and fast to connect, and FINALLY I got a modem that works. Thank you.

If I could give their customer service less than one star, I would. Horrible service. Would not recommend them to scrub my toilet.

I can't speak to the quality of this company's products, just to their customer service. I stupidly didn't research which modem to order; I interpreted their webpage to mean that any of their modems would work with Brightspeed. Modem came promptly but wouldn't, in fact, work with Brightspeed. I was travelling so it was perhaps a day past the 60 day return period when they say they received the modem so they absolutely won't offer any kind of refund. This kind of gleeful inflexibility--though legal--is disappointing. I'll never again deal with this company.

Can I give them a zero? The modem I bought from buyyourownmodem.com never worked from day 1. I tried to contact them for help, then I wanted a refund. Once they got my money, I never heard from them again. I disputed the transaction on my credit card and lost because my bank didn't see any evidence of me trying to return the item. How could I?! The company wouldn't respond to any of my emails! They actually fabricated an email claiming that they gave me instructions to return the device. Now I have defective merchandise and I have to pay for it as well. Avoid these scammers!!

Stay away from these daylight robbers. I purchased a device from them and their website stated that it will work with DSL. However, when i got it I realized it does not work since it does not have a modem built in. Dont believe in their "easy" but scamming return policy! The rip off part hidden deep in their policy is there will be a 30% restocking fee and you're responsible for the cost of shipping it back plus the cost of them shipping it to you. You'd immediately loose 50% of $100 spent by returning it and they basically made profit on the return. Also, the device is super old and beat up. Save your money and buy from Ebay alot cheaper.

I got the return authorization but I am waiting for a return address and instructions for more than 2 weeks. I will appreciate if someone can share the return address.

Ordered a CenturyLink Modem and 3 hours later never received confirmation. I emailed to let them know and asked for it to be cancelled since it had not been processed. Then suddenly a confirmation was sent and tracking. I sent another email asking for cancellation and they refused stating the item was shipped although the tracking showed nothing. After several emails I continued to ask for a refund with no response. The modem arrived with a phone cord which isn't even compatible with a DSL jack. After sending 3 emails and pictures the seller responded that is what the description states. I am continuously sending emails asking for a return and refund. It seems as if they are denying the return even though the modem is unusable. A lot of reviews state the same thing. This company is fraud.

BUYER BEWARE: I SHOULD HAVE HEEDED WARNINGS from other reviewers but I chose to hope this group of scammers were legitimate and for that I paid the price. Got a modem, checked with agents from CenturyLink and found it was compatible but when they tested it it had a broken DSL function i.e. could not connect to internet. Sooo..I began what can only be described as the most unpleasant return process (but forewarned I followed their directives to the letter). After 8 emails trying to get satisfaction I was fit to be tied. They didn't know who I returned it to even though it was in their response to me to send to this individual somewhere in tinbuktu. I sent them tracking info stating this person got the device but they seemed non-plussed. Finally they aquiesced and sent me a replacement modem and guess what? It too was broken per CenturyLink agent. It came from another totally different person in another part of the US. Now should I go through this back and forth with a company to try again or even attempt a refund? I finally just chalked it up to my naivete. I think they gather up broken modems from people all over country and ship them out for a small cost counting on its customers to just cave in and let them get away with it. Karma is a B--ch! They will eventually reap what they sow...I do hope. And of course, they'll just malign me for this review saying it was ALL my fault. They appear to have no shame or integrity!

Bought a modem from them and it can not be activated because it is registered on another users account. We've spent several hours trying all the recommendations. Customer support is rude and accusatory and saying the item must be "defective" before a refund is issue.

Beware!!!!
Beware!!!!

Trust the Better Business Rating.

BBB Rating & AccreditationTHIS BUSINESS IS NOT BBB ACCREDITED
Years in Business: 10

Rating is a "D"

Customer Reviews are not used in the calculation of BBB Rating

It’s amazing how they try to flip it so its the customers responsibility to make sure items are compatible even though they advertise their product as being compatible. I checked the website and they have removed said item from the compatibility list that I ordered from. I would have gave them favorable review that they work with their customers but they refused to give me full credit for the original purchase etc... They also say how well they are rated on Amazon. They don’t Sell on Amazon anymore, I wonder Why? No return issues on Amazon, Making them responsible for the Product they sell. Let’s think about it. People leave negative reviews because they have been burned. Please don’t support this company. They have done this to way to many people. Don’t be the next!!!!!!

You would think it would be easier to work with the customer than try to defend all the negative reviews they receive.

Remember BBB does not rate them based on reviews. Buyyourownmodem.com is a Bad Company to do business with and have a D rating.

Maybe BuyyourOwnModem.com Will listen to the Customers and put them First like most successful Companies, instead of trying to argue with the customers and make up excuses why they are getting negative feedback. They should care that they have satisfied customers and make sure the customer is getting the correct items.

I ordered a dsl modem/router and it arrived and then my ISP couldn't get the modem to receive the signals and so they sent a technician out to my apartment. The tech tried to establish the connection and eventually determined that the modem router simply was no good and that it could not receive the signals. He also thought the note that "buyyourownmodem" sent with the modem was pretty funny; The note read, "if you have any issues please contact us fist and don't leave a bad review online." Well, I did contact them first and they approved my return request and emailed me an address to mail it to. They also said in the email that the email was confidential and not to share the content with anyone else; I found that highly suspicious. So, then I shipped my modem/router to that address the very next day and since then I have received no refund or word from them. It has been approx. 2 months since this happened. I do not recommend this company after my experience. I recommend purchasing from a more reputable source that will provide a warranty and easy return policy in case of issues.

I bought a modem for Comcast in 2018 from BYOM and when I complained that it was previously used Comcast told me it was a company-owned modem and would still charge me its monthly rental fee.

When I went to complain to BYOB, I was told that Comcast was lying and asked me to submit proof that it was a Comcast-owned modem. It took several months for Comcast to provide actual proof of their claim.

After submitting the proof to BYOM, they reluctantly sent me a refund.

It is now 3 years later and this company is still scamming customers.

I had a very poor experience with this website. The website is confusingly set up so it was unclear that I was buying a "refurbished" modem. After later investigation, it seems like the website violates various provisions of the Utah Deceptive Trade Practices Act, like showing a marked down price when the seller never offered the product at a higher price.

Further, the modem I received was not "refurbished," it was just used. The modem I received had deep scratches and paint streaks on it. When I tried to set it up, it turns out it was still registered to the previous owner, requiring a long phone call with my ISP to set up. It also is defective and randomly loses connection for the whole house. As others have noted, the seller is combative when contacted and charges restocking/return fees for defective products.

Finally, I was disturbed to find that my modem was packaged in several layers of new USPS flat rate bubble mailers. These are free, provided you are paying the shipping on each mailer. The seller is instead using this free packaging from the USPS as packing material, which is prohibited by the USPS. So in a way, all US taxpayers are subsidizing this seller's shipping costs, which I find extremely unethical.

They are selling units that have active MAC addresses. Retailer cannot sell a MODEM without ensuring it is not associated to a person.

Comcast recommends to buy from eBay or Amazon.

Further, they charge a restocking fee and deduct shipping charges.

We purchased a Modem/router being sold by this company as a new item, it came in an old damaged box clearly had been tossed around for some time, it even had a produce sticker from an apple or something stuck on top of the box. Inside the box was an obviously used with liquid splash marks on it, assuming coffee or soda or something and it was dirty, this clearly is not a new item. The company will not stand behind what they are selling, I have sent them clear photos and they keep coming up with more excuses. Run from this company and buy somewhere else!

SCAMMERS!! Ordered a modem which I was told was compatible with Comcast/Xfinity. Never saw on the website, as they claim, that this was a refurbished modem. I very seldom, if ever, have to return a product so I didn't pay attention to their return policy. BIG MISTAKE. These guys are crooks. Not only did Comcast/Xfinity tell me the modem had been assigned to someone previously, but they had concerns about the modem and how this dealer had it. When I handled the modem it had a piece inside which was loose and would rattle around. The modem itself seemed to be, for lack of a better word, junk. The instructions received telling the purchases how to install the modem were crazy. It was almost telling you to be extremely forceful with Comcast/Xfinity and demand they connect the modem itself. They seemed VERY shady. When I went to return the item I was told there was a 30% restocking fee and they withheld the initial shipping charges. So, I paid $117 for the modem, then paid $22 for shipping only to receive a refund of $81.36. This should tell you they do not have a quality product if they have to charge all of these fees. It stands to reason they have A LOT of returns. RUN!!!! RUN FAST and place your order with a reputable company who cares about their customers.

I had a positive experience. I paid about 50% less than I would have at BestBuy and it was shipped within a day from placing the order. Remember to contact your internet provider to be sure to order the proper modem.

I ordered an Actiontec modem router just like the one that I have been renting from TDS. Easy to install as all info i needed was on the router. Came in less than a week and shipping was included in the price. Instead of paying $9.99 per month, I bought this for $78. I appreciated that the web site gave me a list of approved modems for TDS!

They sent me a modem with an underpowered power adapter that belonged to another device. I don't care about the source of the power adapter as much as I do the loss in amperage to the device. The modem also came with a paper pleading with me to attempt settling disputes with them before writing a negative review, which I did. However, they just replied with a generic reply referring to the fine print, basically stating they can send me whatever they want. I replied, and have not received a response. Well, I tried... Now I'm going to buy my own power adapter. Next time I'll stick to trusty eBay or Amazon.

Stay clear of this company!!! I have Xfinity and purchased a modem I was told by Xfinity was compatible. After trying to install the modem and the digital phone service would not work, I called Xfinity's IT department. A supervisor told me they no longer support that model number. Buyyourownmodem would not refund my entire purchase price....blaming me for receiving bad information from Xfinity. Pay more money elsewhere and save yourself a huge headache!!! What kind of website has no customer service phone number?? 'F' rating on Better Business Bureau