BuyMoldavite Reviews 

167
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Received my colombite tekatite And it was beautiful I slept with it over night and my synchronization with other around me the next day was unreal I would think certain thoughts and later catch... See more

Rated 5 out of 5 stars

I've purchased two moldavites from John at BuyMoldavite. Very happy with what I received, good quality authentic stones, shipping was no hassle and included insurance. My second order got mixed up a b... See more

Rated 5 out of 5 stars

Got my first Moldavite from here, and I’m highly satisfied with the deliver and the customer service. Didn’t know what kind of Moldavite (what area in CZ it comes from) I wanted to buy so John helped... See more

Rated 5 out of 5 stars

My moldavite came in a beautiful black box with the certificate of authenticity. Shipped relatively quick to Brazil. I feel everything around me flowing smoothly and changing for the better. It’s also... See more

Company details

  1. Jewelry Store
  2. Natural Stone Supplier

Written by the company

BuyMoldavite is an American company that specializes in sourcing authentic Moldavites and Moldavite jewelry from the Czech Republic, and the only company that offers 100% authenticity guarantee or money-back. We also offer insured shipping so if your item is lost/damaged/stolen, you will receive your money back with no issues.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.6

All reviews

(167)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!

Amazing!!! I absolutely love my purchase! They look exactly like what is pictured on the website. They come with a certificate of verification. I couldn't be happier.

16 August 2021
Unprompted review
Rated 5 out of 5 stars

I am absolutely in love with this…

I am absolutely in love with this store! The product is beautiful and I wear my moldavite around my neck constantly, I even named her Vera. The product was shipped in travel-safe packaging showing it was packed with love. The emails sent after ordering from John is also refreshing, they allow me to learn much more about my unique stone from someone who knows what they are talking about. I was hesitant to part with so much money (they are pricey!) but it is worth it for a magnificent piece, whether it be for geological interest or spiritual reasons. The only complaint I have was the shipping app, Route, failed to show updates on the package's location, but that is the app's fault and it came to me safe and sound.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

I love my moldavite …

It was reasonably priced and arrived in a timely manner. Communication was clear and honest.I was able to get it approved showing that is is very real. It does come with a certifercate in a nice box. I do plan on purchasing more from this store.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Got my first Moldavite from here

Got my first Moldavite from here, and I’m highly satisfied with the deliver and the customer service. Didn’t know what kind of Moldavite (what area in CZ it comes from) I wanted to buy so John helped me, as well as send emails giving you information about the stone. Very helpful. I bought the certificated stones, since I like having it on paper, showing it’s the real one. Also, the shipping all the way to Sweden was super smooth.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

5 STAR site & customer service!!!

5 STAR site & customer service!!!
All the pieces on the site are Amazing quality, and comes with an Certificate of Authenticity. Free express shipping, fully insured, I got it in 2 days! A few days later I asked if they could provide me with the pictures they had on the site of the piece I bought, and John sent them the next day! I highly recommend this site for all looking to purchase guaranteed Real Moldavite!

11 August 2021
Unprompted review
Rated 4 out of 5 stars

Overall experience is good after receiving the product

I like the way the product is being presented, picture + video + dimentions. It shows very clearly what the Moldavite stone look like.

The product information including other admin stuffs (maintenance of the stone etc) is very comprehensive. And we get to know more about the Moldavite stone just by browsing through the website. Plus point!

However, the courier/delivery is an issue. The delivery status keep showing unavailable/invalid information at the earlier stage.
The waiting experience is not very pleasant given this is the first time I purchased Moldavite from online and BuyMoldavite. Hence, at the earlier stage I did ask myself if this is a scam ;p
I comfort myself that this is a genuine seller by sending queries via website chat (not replied promptly) and email (follow up) with regards to delivery status. And also read through FAQ and delivery related information to comfort myself that long delivery time has been mentioned in the website etc. ​

The Moldavite stone from BuyMoldavite is no doubt to be genuine and good!

Hence I am wondering if slight changes can be made to improve overall shopping experience. Such as:
- the chat's auto-reply can include a timeline on how long you will be replying instead of ASAP, e.g. within 24 hours. Or sending text to a specific number/email address if the customer wants a faster reply.
- at the payment page, maybe can include one line of longer time is required for overseas delivery and include days such as around 20 working days is needed etc, to be precise, so that slow reaction people like me can have a better idea of how slow it is... And to change delivery method if willing to top up. ;)

The rest so far is fine for me. Hope above helps!

11 August 2021
Unprompted review
BuyMoldavite logo

Reply from BuyMoldavite

Dear Lindy!

I appreciate your thorough review, and I simply love reviews with ideas for improvement. I'd like to tell you my point of view of the issues you've mentioned.

1. It is important to mention that in the USA, we deliver using FedEx 2-day for free. For overseas shipments, our FREE shipping takes 10-30 days, and it is mentioned in the cart page and checkout.

2. We DO have tracking issues with overseas shipments. We are using FIMS (FedEx International Mail Service) The tracking only starts about 5 days later, when the item leaves the logistics center in Newark. After that, the tracking works fine. We are aware of that and trying to work it out with our tracking service provider, so they would be able to track it better and notify the customers in real time.

Regarding express shipping: We've recently added (about 2 weeks ago) express shipping all over the world with DHL that takes 3-6 days.

3. We used to have live-chat, but we stopped it because we realized that we provide better service using e-mail. Likewise, me or someone from my team will usually reply within few hours, but you are right, and I will fix the auto-reply, to make the waiting time more accurate.

Again, I see this review as a very positive one, thank you for your ideas for improvements, and I hope you will order from us again.

John

Rated 5 out of 5 stars

I've bought some absolutely beautiful…

I've bought some absolutely beautiful moldavite earrings for my wife and some moldavite for myself and the service has been phenomenal. Product arrive in the set amount of time stated. The quality exceeded my expectations. I will be buying more from this company. Thank you.

10 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely Beautiful

I am more than impressed with the quality of the stores I purchased as well as the necklace! Customer service was excellent, the order was received quickly and there were no issues we needed help with! When I am able to make another purchase we absolutely will! Excellent experience!

10 August 2021
Unprompted review
Rated 5 out of 5 stars

BuyMoldavite is the perfect place to…

BuyMoldavite is the perfect place to buy moldavite from! My order came fast and it also came with a certificate of authenticity. Plus John sent you a couple of emails with all the knowledge and history about moldavite! Great place! I definitely recommend and would buy from here again! Especially because there’s so many fake ones out there! You really want to make sure you’re getting real moldavite!

9 August 2021
Unprompted review
Rated 5 out of 5 stars

Dealing with the owner makes a difference!

My purchase experience was very positive. It is hard to rate because buying a stone/gem/tektite is very subjective. There are no right or wrong stones. John has some beautiful tektites, all showcased with clear and detailed photos, but so do other businesses that sell Moldavite. Buymoldavite just happened to have a tektite that I was attracted to, at a fair market price. What sets BuyMoldavite apart (and will make me return) is John, the Owner. He is the soul of this business. I knew from the start that I was buying from a real person, who has real experience & love for these amazing Moldavites, during my entire buying process. I enjoyed reading his daily emails about Moldavite (5 total) and he responded promptly to my email questions. I highly recommend BuyMoldavite if you are in the market, and John will guide you in the right direction.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

Very good quality moldavite

Very good quality moldavite, with an authenticity card and absolutely stunning pieces.

I had a beautiful raw chunk about 6 grams sent to me and i wore wrapped it into a necklace.

It was shipped in a timely fashion and recieved about two weeks later.

I will definitely be buying again in the future

8 August 2021
Unprompted review
Rated 5 out of 5 stars

I ‘am extremely happy with the two…

I ‘am extremely happy with the two purchases that I made with BuyMoldavite. The photos and videos helped me pick out exactly the pieces that I was drawn to. I received each order in a timely manner. The box and certificate that the Moldavite arrived with was well put together. I 100% believe this company delivers what they say they are selling. REAL MOLDAVITE.

Thank you,
Kurt

8 August 2021
Unprompted review
Rated 5 out of 5 stars

A must !

Honestly at first I wasn't sure it would be as amazing as it is. I received it in the mail in very secure packaging and the certificate of authentication. 10/10 I will buy again !

8 August 2021
Unprompted review

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