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BuyMaterials Reviews 139

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fantastic prices and excellent service, often noting significant savings compared to other options. The staff receives frequent praise for being helpful, accommodating, and efficient in handling queries and order changes. Many people appreciate the stress-free ordering process and the smooth, on-time delivery service, with items arriving as requested. However, some customers also noted issues with order fulfillment, experiencing partial deliveries or delays. A few other people also felt that communication regarding delivery updates was sometimes lacking, and some deliveries were not placed in ideal locations.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and excellent pricing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the competitive prices and... See more

Service

Users describe positive interactions with service, consistently praising the team for being helpful in... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy, stress-free, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from Stew on a large new build project throughout 2025, must have ended up using BuyMaterials about 20 times for bulk materials mostly, saved a lot of money and a lot of time. Stew... See more

Rated 5 out of 5 stars

The process has been so easy. I’ve done two large orders through buymaterials.com and have had to amend them at short notice, change delivery dates and delay an order altogether and it has all been ac... See more

Rated 5 out of 5 stars

Highly recommended. Did my first order online and my second order Nicole in their offices helped me. She is helpful, knowledgable and made sure she tracked my order and checked in throughout the proce... See more

Rated 5 out of 5 stars

Everything was made so easy , just inputted what u required and was sent quotes , so much easier than looking for it all myself , Was kept updated with everything from the company which I received a... See more


Company details

  1. Building Materials Market
  2. Building Materials Store
  3. Building Materials Supplier
  4. Construction Material Wholesaler
  5. Insulation Materials Store
  6. Lumber Store

Written by the company

BuyMaterials.com is the UK's building materials marketplace. We connect tradespeople, self-builders and DIY customers with a network of independent local merchants, saving them time and money on every project. List what you need, receive competitive quotes from merchants, and order in one click. The platform was built to solve a frustration familiar to anyone who has ever managed a construction project: the time lost hunting down materials, ringing round suppliers, and managing multiple accounts and invoices. BuyMaterials replaces that process with a single, simple workflow. Customers build a list of what they need, set a delivery date, and submit it to the network. Local merchants then compete for the business by submitting their best prices through the platform. The customer reviews the offers and places their order in one click. What used to take hours of phone calls and site visits now takes minutes. The platform serves three main audiences. Trade and professional customers, including builders, contractors and specialist tradespeople, benefit most from the time savings and the ability to manage multiple projects and materials lists in one place. Self-builders get access to competitive merchant pricing that has historically been difficult to secure without an established trade relationship. DIY and home customers can search thousands of products across categories including building materials, timber and sheet materials, plumbing and heating, electrical, fixings, tools and more. A key differentiator is the Universal Trade Account. Rather than applying for credit with each merchant individually, trade customers register once and gain access to 30-day credit terms across every merchant in the network. This removes one of the traditional barriers to switching suppliers and makes it practical to buy from whichever merchant offers the best price, rather than whichever one already has a credit file open. Trade customers are also assigned a dedicated account manager, someone with real building industry knowledge who can help source products, advise on quotes, and negotiate directly with merchants on the customer's behalf. For merchants, BuyMaterials provides technology and marketing reach that levels the playing field against the large national chains. Independent builders' merchants can receive and respond to enquiries at a scale that would otherwise require significant internal resource, and gain access to customers outside their immediate catchment area.

Commited to Excellence

Written by the company

We'll go out of our way to find you the best deals.
Since day one, we've been commited to making it easier to find great deals on building materials. We have designed and built a continually improving online platform which connects you to a network of the best merchants in the country. Our platform relies on the merchants who use it, which is why we spend time finding quality merchants who are renowned for great service.

Contact info

Promotion box for BuyMaterials

Get building material quotes, today!

BuyMaterials.com finds you the cheapest quotes for building materials.

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Rebuilding

Poor!
Part of order not arrived as yet
Half of an order delivered
No response to emails
With communication with Geoff @buymeterials we found that the supplier had let them down. Geoff soon sorted the problem but again the supplier was not the best at fulfilling the order and had made several trips to complete the order that could have been done in two trips.
In the end happy with the resolved issues and the products supplied

20 September 2025
BuyMaterials logo

Reply from BuyMaterials

Hi Mark, we do appreciate the feedback and have addressed the poor communication from the supplier in this instance. We hope to see you again!

Rated 5 out of 5 stars

Give them a try!

Always great service and great pricing. They always get it 10/20% cheaper than I can source the materials myself. Well worth giving them a try.

5 September 2025
Rated 5 out of 5 stars

Geoff amazing service and great communication

Geoff great guy! Brilliant service always goes above and beyond

27 August 2025
BuyMaterials logo

Reply from BuyMaterials

We are very sorry this happened. As explained the merchant made a genuine mistake in pricing, which they should have addressed before shipping your materials.

Rated 5 out of 5 stars

Time saving, simple to use, great service.

Simple platform to use. Place order through app, received 3 quotes from local merchants with an hour, and placed order from there. Order delivered in full at requested time.
Smooth and straightforward. Great service.

22 August 2025
Rated 5 out of 5 stars

I had an issue with the order on my…

I had an issue with the order on my part as I placed the order to close to the delivery date. But after speaking with the team the next day, We quickly got it resolved and the materials ordered. And saved a good bit of money.

19 August 2025
Rated 5 out of 5 stars

Excellent service

Excellent service and top-notch materials. They always go the extra mile to help you and offer the best options. Fair prices and reliable support—couldn’t ask for more!

13 August 2025
Rated 5 out of 5 stars

It was refreshing to find all under one…

It was refreshing to find all under one roof and avoid wasting time calling and emailing back and forth. The quotes were competitive, and Geoff was prompt to reply and made the transaction effortless. The delivery was quickly dispatched to suit my needs. Will use it again.

23 July 2025
Rated 5 out of 5 stars

Great service and great price

I've been using BuyMaterials since October 2024 for my self-build project and have placed over 40 orders. The service has been excellent, and the discounts are impressive. As a self-builder, I’ve gained access to wholesalers I normally couldn’t reach.

I’ve recommended their app to my tradesmen, who haven’t been able to match the prices BuyMaterials offers. Stew has handled all my queries efficiently, saving me time and hassle with orders and supplier coordination. I’ve saved thousands of pounds thanks to them.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I gave my review based on the ease of…

I gave my review based on the ease of using this service especially at a busy time it was important for me to know that all the stress of searching for competitors had been taken care of. I got a list of quotes and companies to choose, narrowed it down by costs and location then made my decision.

27 June 2025

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