Buyee Reviews 

8,091
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,697 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the platform for successfully unlocking reliable access to unique goods, vintage collectibles, and hard-to-find vehicle parts directly from Japanese markets. Many people often highlight that the international shipping service is surprisingly fast and that their purchases usually arrive securely packed in great condition. Some reviewers were not happy with the unexpectedly steep shipping costs, expensive administrative fees, and complicated overall pricing structures found during checkout. Furthermore, customers frequently reported frustrating experiences regarding inaccurate volumetric weight calculations and a complete lack of helpful assistance when handling damaged items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, noting that while some found great items as described and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of opinions among... See more

Price

Customers had ambiguous experiences with price. Reviewers frequently report frustration with high... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by longtime users. While many... See more

Website

Reviewers highlight ambiguous aspects of website, as opinions on the platform are heavily divided. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally Buyee is a great service for getting stuff from Japan, they have - hands down - the best interface for non-Japanese people to search Japanese auctions, good customer support and packing... See more

Rated 4 out of 5 stars

Very good prices with coupons. but the shipping fee is way too high, please look for a cheaper forwarder. I usually choose EMS to send to Hong Kong, however, it is still very expensive.

Rated 4 out of 5 stars

Everything was pretty good, shipping was really quick I dont like that the site doesn’t always show product sizing, but it’s whatever since visiting the original site works well enough. I like it,

Rated 3 out of 5 stars

It definitely works as a service, but I cannot say it is going to be cheap. With how shipping options and fees are, I'd say its more for a researched-buyer type. I would've given 4 or 5 stars, but... See more


Company details

  1. Online Marketplace
  2. Flea Market
  3. Importer
  4. Online Auction Service
  5. Shopping Mall

About Buyee

Written by the company

Buyee, your best way to buy goods from Japan!

Sign up for a 10% discount coupon to try Buyee! Shop on Japan online stores and enjoy everything the Japanese market has to offer!

Proxy Service Japan FIRST-TIME USER GUIDE JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT TUTORIAL VIDEO


Your Ticket to Japanese Shopping Bliss!

Buyee is the leading Japanese proxy service with 4 million users

Since its launch in 2012, Buyee has been the ultimate destination for scoring the latest finds from Japan's top stores and auction sites. JDirectItems Auction, Mercari, Rakuma, Rakuten, and more — all just a click away with our convenient search tools.

Buyee tutoriel

Buyee Evolves Thanks to You

Your feedback shapes our service! That's why we've slashed our commission fees to just 300 yen, removed ALL payment fees, and introduced free consolidation! Plus, we've revamped our packaging approach to help you save even more on shipping costs.

We're committed to ensuring your shopping experience is second to none, with easy browsing and reliable customer support.

Buyee Packaging

An Engaged User Community on Discord & Reddit

Dive into the Buyee community on Discord and Reddit! Connect directly with other users, read insightful reviews, ask questions, or chat freely with Japan enthusiasts.

Our dedicated multilingual support team is ready to assist with your order inquiries for a seamless user experience. Join today and be part of an active community passionate about all things Japan!

Buyee Discord JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT

Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(8,091)

1,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great online shopping…

I had a great online shopping experience with Buyee. The website was easy to use, the ordering process was smooth, and I received helpful updates throughout shipping. Everything arrived safely and as described. I’d happily use Buyee again!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

I received my item covered in melted…

I received my item covered in melted paint. The seller did not describe this bag as painted.

28 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We are sorry to hear about your experience.

As a proxy purchasing service, Buyee cannot guarantee the accuracy or completeness of item descriptions provided by third-party sellers. However, we take reports of items that differ significantly from their descriptions seriously.

As we are unable to review individual orders through Trustpilot, we kindly ask you to contact our Customer Support team via email or our official Discord server with your order or package number and photos of the item. We will review your case in detail and determine whether compensation may be applicable based on the circumstances and your selected service plan.

Thank you, and we look forward to assisting you.

Buyee

Rated 5 out of 5 stars

Expert service

Insanely fast shipping, clear walkthrough of payments, and Delivery Duty being paid beforehand instead of being passed on like a hidden debt to lower your credit score, is a huge plus. Best proxy shipping I've come across. Only potential downside is the difficulty in resuming contact with the original seller you bought from.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Many auctions are blocked for silly…

Many auctions are blocked for silly reasons. The standard silly reasons are: "Cleaning certificate, Certificate of non-applicability, MSDS, Other." These are useless explanations. "Other" should never be used since it hides the actual reason(s) for blocking the auction.

Many times the product for the auction being blocked is essentially the same as products offered through other auctions, sometimes even from the same seller, that are not blocked.

My initial requests to unblock auctions are always unsuccessful. Occasionally, I appeal Buyee's affirmation of the blocked auction's status by submitting a second request by email, which is sometimes successful. Sometimes the auction is over by the time the appeal process is complete.

The inconsistent blocking of auctions for silly reasons and the subsequent requests to unblock are frustrating and time consuming for the customer.

I recommend that your algorithm be less focused on individual keywords and consider the context of the keyword. For example, there may be other keywords that cancel the naughty keyword. Also, the blocked status of analogous auctions should be considered when deciding on blocking a specific auction.

28 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your detailed feedback. We appreciate you taking the time to explain your experience and your suggestions.

Buyee restricts certain listings based on shipping regulations, applicable laws, and information available in the listing. In some cases, products that appear similar may be evaluated differently due to differences in their descriptions, specifications, seller-provided information, or the documentation required for international shipping.

We understand that generic restriction reasons, such as "Other," may not provide enough detail and that the review process can be frustrating, particularly when an auction ends before it is completed. Your comments regarding clearer explanations, greater consistency, and improvements to our screening process and review workflow are valuable, and we will share them internally for consideration.

Thank you again for your thoughtful feedback and suggestions.

Buyee

Rated 1 out of 5 stars

Bought some products through buyee with…

Bought some products through buyee with the inspection service and they don't even inspect the parcels, I was missing half my order and what I received was also wrong. I would avoid using them, there are plenty of other similar services.

28 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.

The Inspection Plan is intended to verify that the items received at our warehouse match the corresponding order before international shipment. We sincerely regret that the items you received did not meet your expectations.

As we are unable to review individual orders through Trustpilot, we kindly ask you to contact our Customer Support team via email or our official Discord server with your order or package number. We will review your case in detail, including whether compensation may be applicable based on the circumstances and your selected service plan.

Thank you, and we look forward to assisting you.

Buyee

Rated 5 out of 5 stars

Fantastic buying experience with Buyee

Fantastic buying experience with Buyee! The packaging was extremely secure, ensuring the racket arrived in flawless condition without a scratch. Most importantly, the racket is 100% authentic, giving me total peace of mind. Very satisfied with the smooth process and tracking updates. Will definitely buy again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Buyee has a huge selection

Buyee always has a huge selection of parts for my JDM van. Their website is easy to navigate and makes finding the right parts very easy. The customer service is very attentive and very quick to respond to any of my questions and is very professional too! They also ship items very quickly.
Buyee has been my "go-to" site for all of my JDM parts and accessories needs and I couldn't be happier with their service and prices!
Thank you Buyee!!!!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Buyee

My experience with Buyee has been amazing. The customer support is great and everything ships very quick. A great proxy service I would recommend anyone.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Watch out if they missmatch or missplace

I did a consolidated shipping and paid the shipping cost but apparently an item was lost or listing did not match regardless it was removed from my shipment a refund issued... 2 days after the shipment left they found it and sent me a notice to pay again for the found item.. you would think that this would reset the timer OH NO now I have pay 2500 in storage for the item they lost that would have gone out with my normal monthly shipment do they even understand what they did so clueless I kindly asked them to drop the charge but, NO they sent me some message that it was paid for the day before it went over storage.... I have no words for this stupid answer So let me Outline it for you. I paid for the Shipping for this item and the item and the consolidation plus I paid for the weight in the original shipment and You Buyee cannot refund storage for a few weeks on one Item.......Really

Regarding Package Number【redacted】 (Order Number【redacted】), we sincerely apologize that the item could not be shipped together with your previous package.

However, the package was unlocked on July 13, and the storage fee was incurred after July 14. Therefore, we regret to inform you that we are unable to waive the storage fee.

SADGE

28 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by your item not being included in your original consolidated shipment.

We understand your frustration regarding the storage fee. As explained in our previous correspondence, storage fees are applied based on the package's storage period in accordance with our Terms of Use. However, we appreciate that this situation was particularly disappointing given the circumstances surrounding your shipment.

Your feedback has been shared internally, as we understand your concerns regarding the handling of the item and the subsequent storage fee. We are always looking for ways to improve our processes and customer experience.

Thank you again for taking the time to share your experience.

Buyee

Rated 4 out of 5 stars

Japanese Collectible Imports made simple.

Very convenient website that allows making purchases from Japan. Appreciate the simple process of converting US currency to Yen. Was a bit concerned in making the purchase but the complete transaction was quick and easy. However, it’s a little slow in navigating, not sure if it’s because of converting from Japanese to English on each page.The customs and delivery fees are fair, there are sellers on EBay that charge higher shipping rates within the US. Highly recommend anyone interested in Japanese collectibles to buy from this website. Will definitely buy from again.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Buyee buyer protection is useless

I got scammed by a japanese seller who sent the wrong item. Buyee's protection fees turned out to be completely garbage. Never again.

12 May 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We are sorry to hear about your experience.

As a proxy purchasing service, Buyee reviews each inquiry individually based on the selected service plan, the available evidence, and the circumstances of the case, in accordance with our Terms of Use. We understand how frustrating it is to receive an item that does not match your order, and we regret that the outcome of your inquiry did not meet your expectations.

Your feedback regarding our compensation service is important to us and will be shared internally as we continue working to improve our support and services.

Thank you again for sharing your experience.

Buyee

Rated 4 out of 5 stars

Thank you for making Japanese items available to the US

I'm so happy that Buyee is making Japanese items available to the rest of the world. Ordering items and receiving them was a great experience. The process online was easy and straightforward, the shipping was fast!
The only thing I was a bit disappointed with is that it was very expensive. I paid for the items I that I wanted to buy, Buyee bought them for me, and they sent me an email once they received them, then an invoice for sending the items to me, the price for that was the same price I paid for the items, so basically, I'm buying items at double the price. If I'm doing this once a year that would be okay I guess, but I don't recommend it for regular purchases.

20 July 2026
Unprompted review

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