Buyee Reviews 

7,857
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the service as an effective proxy for purchasing unique and rare items, often finding excellent selections and good prices. People frequently highlight the ease of use and smooth process, with numerous users reporting fast, efficient delivery and safely packed items. However, some customers noted unexpected or high costs, particularly with customs duties and shipping fees that were difficult to determine. A few also felt packaging was inadequate, leading to damaged items. Additionally, some reviewers mentioned issues with problematic sellers and a perceived lack of support or responsibility.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product experiences, with many expressing satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising fast and secure... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing dissatisfaction over... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the fast buying service, excellent... See more

Website

People report ambiguous experiences with the website, with some customers expressing satisfaction, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They shouldn’t have charge the 10% gst to Singapore that below the value of $400 Singapore dollars cause if is less than $400 we should not pay the gst in our country for oversea purchase

Rated 4 out of 5 stars

You need to make clear what happens when you click the buy now button and you have a coupon. Under the button uou could say, you can review and apply coupons on the next page.I found it very confusing... See more

Rated 3 out of 5 stars

Buyee is a good web site. Sometimes pricing is much better in USA. Description of an item does not correspond with what is received. Measurement of item presented is different upon delivery. Some vend... See more

Rated 5 out of 5 stars

I've been using Buyee from France since 3 years now and everything always went well, never had a single issue with customs or shipping. Great proxy service!


Company details

  1. Online Marketplace
  2. Flea Market
  3. Importer
  4. Online Auction Service
  5. Shopping Mall

About Buyee

Written by the company

Buyee, your best way to buy goods from Japan!

Sign up for a 10% discount coupon to try Buyee! Shop on Japan online stores and enjoy everything the Japanese market has to offer!

Proxy Service Japan FIRST-TIME USER GUIDE JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT TUTORIAL VIDEO


Your Ticket to Japanese Shopping Bliss!

Buyee is the leading Japanese proxy service with 4 million users

Since its launch in 2012, Buyee has been the ultimate destination for scoring the latest finds from Japan's top stores and auction sites. JDirectItems Auction, Mercari, Rakuma, Rakuten, and more — all just a click away with our convenient search tools.

Buyee tutoriel

Buyee Evolves Thanks to You

Your feedback shapes our service! That's why we've slashed our commission fees to just 300 yen, removed ALL payment fees, and introduced free consolidation! Plus, we've revamped our packaging approach to help you save even more on shipping costs.

We're committed to ensuring your shopping experience is second to none, with easy browsing and reliable customer support.

Buyee Packaging

An Engaged User Community on Discord & Reddit

Dive into the Buyee community on Discord and Reddit! Connect directly with other users, read insightful reviews, ask questions, or chat freely with Japan enthusiasts.

Our dedicated multilingual support team is ready to assist with your order inquiries for a seamless user experience. Join today and be part of an active community passionate about all things Japan!

Buyee Discord JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT

Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(7,857)

2,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience using Buyee

I had a great experience using Buyee! The platform is easy to use, and I was able to purchase items from Japan smoothly and without any complications. The shipping process was well organized, and I really appreciated the clear updates and tracking information throughout the process.

Their customer service was also helpful and responsive whenever I needed assistance. Overall, Buyee made shopping from Japan much easier and more convenient than I expected.

I highly recommend Buyee to anyone looking to buy authentic Japanese products from overseas. I will definitely use the service again! 🇯🇵🤍

26 July 2026
Unprompted review
Rated 5 out of 5 stars

More than Excellent services

I love to purchase my items at Buyee. The reason they have many plans such as Fees and Shipping. The items are always in good condition. I shop there with trust and with excellent customer service. With other words it feels you're in good hands. I've been there for many years I can sleep quitely and so I don't have any worries. I smile when my parcel arrives. 😊
Arigato! 🙏🙇

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Best place for watch lovers

Fast, reliable and always fun. I bought 5 watches here, a vintage Longines, a vintage Orient, a Tudor submariner, a Tudor Black Bay 41mm used Full Set and a brand new unsued Tudor fullnset, i'm very happy and recommend this site 100%

25 July 2026
Unprompted review
Rated 5 out of 5 stars

This time it was super fast

This time it was super fast. Item ordered at Friday, from seller to buyee shipped at Saturday and delivered to warehouse at Sunday. On Monday it will be shipped out with carrier. As always it is pleasure to buy goods with Buyee.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

I have purchased a brand new LSD from…

I have purchased a brand new LSD from your site and once it arrived at your warehouse, I was informed that your company can't mail that item to me. If your company weren't able to mail the item at the very beginning, I would not even have purchased it at the first place. Now, I am lucky that I have a friend who is staying at Tokyo for a while and willing to carry it back to me or else I have to dispose a 150k yen item. However, second problem came when I have been having so much problem to update my mailing address into your system which has not been solved at the very moment. Why can't your company just mail my item to my friend's hotel since this is only going to be a one time stay. Why in the world you need to add a new address into your system when I won't ever use it again. Please send it without having me going through something pointless.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Overall my experience was fine

Overall my experience was fine. Process was easy and a lot faster than I anticipated. My problem is getting buyer rating to get what I can't from regular e-bay. I understand wanting good buyers but I would think the process for signing up would be enough.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine. I purchased from Italy and I received the item very quickly and it was as described in the auction.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Engaged in fraudulent and misleading conduct

Bought an item from Yahoo Auctions via Buyee with the Standard (Insured/Inspection) plan as I have had many items damaged due to improper packaging and mishandling in the past

From their website:
"If you apply for a Insured Delivery plan, in the unlikely event that the product is damaged or lost, the amount incurred based on the coverage set by Buyee will be refunded."

The item arrived in damaged condition with woefully thin packaging protection and it had looked like it was treated like a football by the couriers. Additionally, while the Yahoo Auctions listing stated the item was working, it arrived DOA, likely due to the physical damage suffered during shipping.

My insurance claim with Buyee was denied on the basis that the damage was "expected" for a vintage second hand item despite my photos showing clearly how the cardboard box had split and how minimal the protective packaging was. I quote:

"・Damage that do not appear to have been caused in transit based on the appearance of the package
・Defects due to aging
(The item was listed as "Rank C" on the product page, which explicitly noted that signs of use, age-related wear, minor damage, or missing parts may be present. Furthermore, the item was manufactured around 1970–1980.)"

Buyee have engaged in fraudulent and misleading conduct by stating that my item would be protected by inspection and insured delivery coverage. They have denied my claim by trying to fall back on "the item is old" argument.

Compare this to other providers I have used - Zenmarket and Doorzo who have gracefully repackaged my item in case the original packaging was inadequate.

A warning for anybody who is considering paying for a Buyee plan - it's a scam.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5 The worst buying experience I…

⭐ 1/5 The worst buying experience I have ever had.

The shipping and consolidation process is extremely confusing and feels designed to make customers pay more. I selected five items together, so naturally I assumed they would be shipped together. Instead, Buyee sent only one item and then demanded separate shipping payments for the others.

Apparently, selecting multiple items is not enough. You must also notice and click a small “Consolidate” button that appears on the left side of the page. The system does not clearly explain that without clicking this additional button, your selected items will still be treated as separate packages.

I would not use Buyee again and cannot recommend it.

24 July 2026
Unprompted review

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