I purchased two portable water bottles and they were stolen from my letterbox. I contacted Buyecowise and they responded promptly. They kindly resent me two replacement bottles even though it was not... See more
Company replied
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See what reviewers are saying
I really wish that you delivered to the US I can’t buy that piece any where in the US I wish that I hadn’t seen it now but I thank you for returning my payment Thanks if can tell me where if do you kn... See more
Company replied
Customer service & Customer Experience is absolutely pathetic We purchased a bag it arrived OK BUT is not what we expected , We wrote to Buyecowise to return the bag & not to provide a refund but a... See more
Company replied
Have ordered from BuyEcoWise three times now. The team have great, personal customer service. Products are exactly as you see them, and delivery is incredibly fast. A great offering at good prices. I'... See more
Company replied
Company details
Written by the company
An Australian company who is passionate about eco friendly products. We believe that our choices can make a difference for us and for those around us. We strive to make every little contribution towards a more sustainable environment, free from unwanted environmental impacts. Our shipping & packaging is proudly based on zero plastic, compostable, biodegradable alternatives, with use of paper packaging tapes, non plastic fillings and use of carbon neutral options. Be a part of our journey.
Contact info
Brisbane, Australia
- (07) 3186 2040
- customerservice@buyecowise.com.au
- buyecowise.com.au
4.4
Excellent
123 reviews
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Super fast...
The product was well made and excellent value. For this busy time of year the delivery was super fast... definetly would use this company again!
19 December 2021
Reply from BuyEcoWise
Thank you for your feedback. It is great to hear that you loved our product. Enjoy
I am very happy with my purchase
I am very happy with my purchase. The prompt delivery was great and I most certainly will use your company again.
17 December 2021
Reply from BuyEcoWise
Thank you for your feedback. We would love to be able to help you again. Best wishes
Quick service and postage.
7 December 2021
Reply from BuyEcoWise
Thank you for your feedback. We try our absolute best to look after our customers. Your feedback is a great reassurance. Best wishes
Reply from BuyEcoWise
Thank you for your feedback. It is great to know that you loved our product. Enjoy
My order arrived within two days and…
My order arrived within two days and are exactly as described. They are beautifully packaged and my daughters are going to love them.
25 November 2021
Reply from BuyEcoWise
Thank you for your feedback. It is great to know that you loved our service. We hope that we can assist you again in the near future.
GREAT SHOPPING EXPERIENCE 😀
Super fast shipping and my item was securely packaged. Tracking information was sent promptly so I was very happy with the service provided by BuyEcoWise. I am delighted with my purchase, the Portable Car Aroma Oil Nebuliser Diffuser. After an initial 4 hour charge it works really well and, being cordless, you can take it anywhere and use it wherever you like. It fits different sized essential oil bottles and has a number of different settings for the diffusion intensity and you can set a timer on it as well so it automatically turns off after a set time. It is quiet enough to run at night if you want to use it at bedtime. The charge lasts a long time, especially if you use the lowest diffusion intensity. This is a fantastic item, being cordless sets it apart from the competition and makes life so much easier. I highly recommend it. Thanks BuyEcoWise from a very happy customer.
25 November 2021
Reply from BuyEcoWise
Thank you for such a detailed response. We really appreciate those beautiful & inspiring words. A special thanks from our entire team. It is a pleasure to be have you as a customer. We hope that we can assist you again in the near future.
There were no loops for packers at…
There were no loops for packers at grocery shops to hold bag whilst packing.
21 November 2021
Reply from BuyEcoWise
Thank you for your feedback. We hope that you enjoy the item(s) you purchased.
It works well
It works well. Don't like it quite as much as online pic though. Cord could be a little bit longer too. All in all I'm happy with it. Was also surprised how fast it was delivered. Barely took 2 days
10 November 2021
Reply from BuyEcoWise
Dear Ashley, Thank you for your feedback. We hope you will enjoy your new Aroma Diffuser. Best wishes.
This company is great to deal with
This company is great to deal with. The product quality is excellent. Postage cost is reasonable and delivery was fast. Also the order was very well packed - very sturdy and packed to withstand postage handling.
This is my second purchase and I won’t hesitate to buy again.
14 October 2021
Reply from BuyEcoWise
Thank you for your feedback. It is great to know that you loved our product. Your feedback is absolutely appreciated by our team. Best wishes
Product was sent quickly and arrived…
Product was sent quickly and arrived within days despite the pandemic postal delays. Love the product - it was well packed and arrived undamaged. Thanks
29 September 2021
Reply from BuyEcoWise
Dear Sophie, Thank you for your feedback. We are so pleased to know that we are meeting customer expectations. Hope to see you again. Best wishes
Good stuff.
2 black pads for nail polish removal, 8 soft, white ones for my face (and I can’t get them mixed up!), a little wash bag and storage container. Brilliant. All the packaging it came in is currently in my compost bin too. Double brilliant. Can’t go wrong.
6 September 2021
Reply from BuyEcoWise
Thank you for sharing your experience & thoughts relating to one of our best selling products. We are pleased to hear that you liked it. We hope to see you again with us soon.
Kind regards
Shipping was fast / want more products on the site
Shipping was fast. The website was easy to navigate. I did hope to purchase a few more eco products (female sanitary products: mooncup) however they weren't stocked on the site. I believe there is an opportunity there. Thanks
17 August 2021
Reply from BuyEcoWise
Thank you for your feedback Kayla. We strive our best to keep our customers happy. Your feedback will definitely help us better understand what customers are looking for. Best wishes
Excellent!
Businesses like this are thankfully leading the way when it comes to their products and way of packaging and the end goal of helping to achieve a sustainable environmental outcome for the planet. Bravo!
24 July 2021
Reply from BuyEcoWise
Thank you heaps Russ. Your encouraging and inspiring words helps to do even better. We love to have you as our customer and hope that we can do more business with you in future. Best wishes.
I really wish that you delivered in the US
I really wish that you delivered to the US I can’t buy that piece any where in the US I wish that I hadn’t seen it now but I thank you for returning my payment Thanks if can tell me where if do you know of any one in the US that sell this product if so please send me the info Thanks again. Amazon does not know if it will sell it again thanks again
10 June 2021
Reply from BuyEcoWise
Thank you for your rating. We really appreciate it very much. We don't know anyone else in the US who sells exactly the same design, however you may like to try the Amazon US. Apologies that we could not help you further. Best wishes.
Perfect product
Perfect product, exemplary service. Will certainly buy from here again.
19 February 2021
Reply from BuyEcoWise
Dear Catriona, thank you for your positive feedback. It means a lot to us. We hope to do more business with you in future. Best wishes.
Reply from BuyEcoWise
Dear Jenny, Thank you for your feedback. We hope that you enjoy your beautiful 350 ml bottle. Was there a specific reason for your rating of 4 stars. Please kindly let us know so we can further improve our service. Best wishes
Great Company
Great service, fast postage and super quality product, would happily purchase from here again and recommend to others. Thanks
1 January 2021
Reply from BuyEcoWise
Dear Michelle, Thank you for your appreciation and feedback. We hope we can help you again in the future. Best wishes
Reply from BuyEcoWise
Thank you for your feedback. It is great to know that you liked the eco friendly packaging and our service. We hope that we will see you again. Best wishes
Wonderful water bottles
Wonderful water bottles. Although I found it difficult to choose 3 different colours.
9 December 2020
Reply from BuyEcoWise
Dear Lana, Thank you for your feedback. We hope that you enjoy those beautiful bottles. Hope to you see you again. Best wishes
Customer experience
I had an issue with my product and they replied quickly with excellent customer service.
4 December 2020
Reply from BuyEcoWise
Dear Alana, Thank you for letting us know about this. We are sorry to hear that your quality expectations were not met. It was an uncommon instance and we’ll do better in the future. Our customer satisfaction is very important for us. Therefore, we would like to offer you the following options that we hope would help.
(1) Send you a replacement bag of the same kind or any other bag of your choice (at no additional cost to you).
or
(2) A full refund for the cost of the bags.
We hope that you will give us the opportunity to resolve the issue for you.
Would you kindly email us so we can arrange a replacement bag or a refund for you.
Hoping to hear from you soon.
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