Butterfly Designs Reviews 184

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Super-quick response for quite an urgent custom order that I did have some queries on. Arrived quickly, packaged safely. Sometimes when a business says “if you need help contact us” you w... See more

Rated 5 out of 5 stars

I really like Butterfly Cards, as I have ordered several cards from them, and you can personalise them.

Rated 5 out of 5 stars

Really Impressed!! Late one night I asked a couple of questions before placing an order, presuming I'd receive a reply the next day. These questions were answered within half an hour! Placed order and... See more

Rated 5 out of 5 stars

Dialogue was prompt, courteous, kind and professional. Product was as viewed and well presented and packaged. The only tiny downside was not the responsibility or fault of Butterfly Designs, but rat... See more

Company details

  1. Art Handcraft
  2. Artist
  3. Greeting Card Shop
  4. Picture Frame Shop

Information provided by various external sources

A beautiful selection of family trees and other handmade gifts


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Delivery was superfast

Delivery was superfast, considering that I went for the second class post option. The actual card was beautiful - excellent quality cardstock was used and the design was perfect. Even better than I expected. Thank you!

1 August 2025
Rated 1 out of 5 stars

DO NOT BUY!!

Ordered a card and the personalisation was wrong (even though i entered it all correctly). Contacted seller, only to be told it's "their system". Card looks cheap anyway, looks like it was glued together by a 3 year old. Cheap and nasty.

5 August 2025
Unprompted review
Butterfly Designs logo

Reply from Butterfly Designs

Unfortunately this is not our mistake as you entered the personalisation incorrectly

Rated 5 out of 5 stars

Simply a brilliant customer experience.

Super-quick response for quite an urgent custom order that I did have some queries on.

Arrived quickly, packaged safely.

Sometimes when a business says “if you need help contact us” you wait forever to hear back, not the case here!

In a world where true personal customer experience is on the decline, Annmarie you are a stand-out!

The frame and the card were beautiful, my wife absolutely loved them. Thank you so much!

18 June 2025

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