Buttercup Farm Reviews 

Very pleased with my product and the cheapest I found online. Delivery was included and came quickly. Very happy with this find!

Excellent very smooth! A very happy customer

An easy purchase and delivery, nest box camera arrived securely packaged and is now installed and working perfectly.

I bought a small greenhouse from Buttercup Farm. It came on time and I thought everything was good. Within a couple of months, the glass randomly shattered into pieces all over the floor with 0 contact at all. I reached out to the company, assuming this would be covered under warranty, only to find out it isn't and they are not going to help at all because I "didn't purchase accidental cover". I then replied explaining how it was a design issue, only to be ignored several times, tried to call, only to be told the only way to get hold of anyone is via email. How can you have a customer service that tell you to email and then ignore all of your emails, it makes no sense at all. So I followed up via emails for months, then got the same we cant help you response. Then I sent them video proof of it being a design fault, where the glass door is continuously banging very hard against the frame without anyone touching it , only to get no reply again. Very bad customer service and I would not recommend this company to anyone. I am now left with a greenhouse that doesn't even serve its purpose.

Hi goods ordered arrived on time in perfect condition very well packed and as described in the advert

We had a great price for the shed ,after researching many sheds we chose Buttercup farm for the quality of the product ,after un packing it all looks as it should ,Haven"t put it up yet so will review again after erecting the shed many thanks.

Excellent service Thank You

Speedy shipping, well wrapped fragile product. Gorgeous umbrella stand :)

The service was incredible. Nothing was a problem and questions were answered in super quick time. James was amazing with customer service. I will definitely use the company again.

The wellie box I ordered arrived within 10 days and was of good quality wood, pleasing to the eye and made well. A sturdy, stylish box with waterproof lid and hopefully will last and last! Perfect for storing my wellies, hats, gloves etc. and looks great in my rustic kitchen (although I could store it outside if I needed to). Useful for storing dog / pet food or anything else too!

Good communication. Great price. Would recommend

I had ordered the Charles Taylor rocker bench from 2 other companies who after 3 weeks just cancelled the order without any information. I did an online chats with Buttercup Farm asking if I order from them could the assure delivery which they did. I ordered the bench hand was sent a delivery date of only a few days away. Didn’t hear anything more until it showed up at my door.
I’m really happy with the bench, it was easy to assemble and looks great quality.
Thank you Buttercup Farm, I would certainly order from the again.

Excellent service from start to finish kept me informed at all times.

Outdoor seat cushion arrived promptly. Not the best quality but good value!

Be careful of delaying tactics.

So I have given the company and opportunity to reply but they haven’t so rather than type it all out again below is the email I sent which details my experience -

Hi

Sorry for the tone of this email but I am rather annoyed with the delivery service of my item.

After ordering the furniture set you informed me that the company would be in contact to arrange delivery. Well they did not contact me and this week I was away as was my partner with work.

Checking my emails everyday and the web link you sent me I still had no idea when the item would be delivered.

So when my partner got home after a very long day at work she was rather cross to find the below, dumped on the pavement outside the wrong house -

image0.jpeg

God knows how long it was there for, and my neighbour who is disabled and in a wheelchair chair could not even go out until it was moved. Janie managed to unpack and move it as I was away so now I had a very cross partner and neighbours.

So I checked the pallet force web site to see the below summary -

Signed by Paul

This is clearly a lie as I was roughly about 200 miles away so now I am cross and annoyed.

Before I leave a negative review about my customer experience with you I thought I should give you an opportunity to offer some sort of explanation in relation to this chain poor service.

Kind regards

Paul Cox.

So in summary they take your money and the delivery company they employ turn up when they want without notice dump the item in the middle of the pavement blocking access and then lie that I have received, checked and signed for it.

Not acceptable ….

Buttercup farm is a very good site,easy oredering ,good replys,and lots of choice.

Beautiful umbrella frame for wisteria. Very sturdy large extremely well made and great value. Highly recommend.
Thank you Aimee for all your help. 🤗

Products are good value, well made and if decent quality (excellent for the price)
Communication is the company's only downside, no information until the date of delivery - which was 8 days!!