Buttercup Farm Reviews 

Ordered a wooden plant trough 20th June arrived very badly made, sent photographs and asked for it to be collected and refunded. Now the 11th July no collection no refund. It's all promises promises and no action. Can't now get to speak to a human. Customer service doesn't exist so I've given up trying to talk to them. No system set up to review on the website so you are unable to check reviews on the site before ordering. Do not recommend spending your hard earned money at Buttercup Farm. Wondering if I will ever see my money again.

Edit: Decided to cut my losses and keep the damaged trough and make good myself. Was told to expect a call to agree a date for collection so more waiting in. Has not happened yet, they are just messing me about. This way I won't be concerned about whether or not I get my refund. My dealings with Buttercup Farm are now in the past and it's a lesson learned.

This is a genuine review, I am not in the habit of leaving false information and wasting peoples time as I don't like my time to be wasted by being sold badly made products and then have to wait for a refund.

Edit. 8th July Order No. 347577 email to say a C Taylor customer service was contacting me to pick up the trough. Buttercup Farm now say they have no record of any of this.

Edit. 30th July. Two men (and I could name them to show that this is genuine) just arrived at my door to collect the trough. Just couldn't make it up. Buttercup Farm saying my review is not genuine.

I tried to get this clock everywhere I found it at buttercup farm and it was safely delivered by DPD in less than a week . Would definitely buy again from buttercup excellent service and I’m really pleased with my clock .

Delivered very promptly and such a beautiful item which is for a Schnauzer lover.

On 23rd June, I ordered a Glendale Relaxer Chair on Tesco Marketplace with a company called Pink Sky Trading. Subsequently the item showed as dispatched but was never delivered.
Upon making a complaint to Tesco, customer service emails were then from another company, Buttercup Farm. This is very confusing.
Whilst the first email from Buttercup Farm was polite, nothing was forthcoming - neither my requested refund nor the relaxer.
I emailed Buttercup Farm again and was advised that there was no material to make up the lounger. Again a polite email, but no explanation as to why I had an email from Pink Sky Trading stating that the relaxer had been dispatched.
I requested a refund on numerous occasions but was stone-walled and then no response from Buttercup Farm.
Only by contacting the CEO's office at Tesco have I started to have a resolution to this. I am still awaiting a refund from Pink Sky Trading/Buttercup Farm but have been advised by Tesco that this will be forthcoming.
I do find the combination of different trading companies confusing and wonder why this is the case.
If you are looking for a reliable service, then I would recommend you find an alternative supplier.

Quality product fast careful shipping five star experience

Very prompt service

Quality job! Produced and available to time.
Excellent product.

Bought a camera and a light from here and on both occasions the prices were excellent and delivery so quick! Great company I'd use again.

I knew I should have gone with my gut after I ordered an item from this company. The first issue was they sent me the wrong terms and conditions which stated that I couldn't phone them that everything was done by email. I then sent them an email back the stating that I wanted to cancel as I really didn't want to deal with a company that just did email. They called me back told me that I could phone them and that issues would be dealt with over the phone. This is not the case. As I understand it you have to leave a message and they will get back to you by email. I now have an issue in the fact that they have sent me an email about dispatch which just has a tracking number in it no other information where the dates are supposed to be it's blank. The link takes me to a site that has information on tracking but there still isn't a delivery date. Delivery arrived early this morning no warning. No email nothing. I was not ready for it as I was going to put some wood down so that the pallet could be put up the driveway. In the end driver had a stuck cart on a mountain of gravel which ended up in the road. No contact from the company or the dispatcher. I called and again got the answering machine telling me that I should leave a message and I will be emailed back. So I called again and this time spoke to sales which amazingly answers the phone in person. Make my feelings clear that I was not happy and all they could say was they will have to pass this on to the customer service. Will never use this incompetent company again. The order reference is 348631.

Just shows how incompetent they are I wasn't complaining about the lead time. The reply is stating that somehow I am. I'm complaining about the fact that the information that I keep getting sent is wrong or blank. I'm pleased it arrived today but I'd really could have done with some notice a blank dispatched confirmation is not good enough.

Easy to place order online and delivery was when indicated. Herb wheel is well made and was easy to assemble. Very happy with purchase.

Totally brilliant experience from start to finish. Great communications, excellent value for money too. My beautiful lamp was not only much cheaper than other on line companies, but was delivered in good time, well packaged and in perfect condition.
It always takes a leap of faith when you order from a lesser known (to me) company, but I wouldn't think twice about ordering from Buttercup Farm again.

Very impressed from the communication to the quality of the Duck House I can’t recommend more.

Excellent service and fast delivery. Delivered item exactly as described on website.

Excellent products always as shown on Webb site.

We bought a duck cage from here. Great quality worth the money

Great choice of log stores and I ended up buying 2 different ones for the garden. Delivery took a bit longer than expected but it was well worth the wait! They are fantastic quality, easy to put together and look great!

Great bird feeder, excellent quality and service! Very pleased with my purchase.

I placed an order on 18 May for a Large Wiltshire (Raised) Trough – Redwood, costing £67.01 (order #344711).

The Buttercup Farm website clearly states (and still clearly states) a delivery timeframe of 2–5 working days. Based on the maximum stated lead time, delivery should have been received by 26 May at the latest.

Today is 16 June, and despite sending two follow-up enquiries (on 8 June and 15 June), I still have not received either my order or any meaningful update regarding its status.

Both enquiries generated what appears to be the same generic response from Katie at customer services, advising that they had contacted the workshop/warehouse team and would provide an update when more information became available.

No actual progress update, dispatch confirmation, tracking information, or revised delivery date has been provided. Below the response I received yesterday:

QUOTE

Hello

We hope you are doing well.

Thank you for reaching out to us regarding your order. We have contacted the workshop/relevant warehouse team for an update and we will be back in touch with you as soon as we have more information. Thank you for your patience in the meantime.

We ask that you please check the estimated lead time shown on the product page on our website as this will give you an indication in WORKING days of when you can expect delivery.

As soon as we have the tracking or information regarding your delivery, we will send this to you by email.

If you wish to contact us regarding your delivery date again, please reply to this email.

Kindest regards
Katie
Customer Service Team

UNQUOTE

What makes this particularly disappointing is that the item was purchased as a gift for my 80-year-old mother following the recent loss of my stepfather. The intention was to give her a positive project to focus on through gardening.

At this stage, I have requested that the company provide, by close of business today, either:

• A valid tracking number confirming dispatch of my order; or
• A full refund.

If neither is provided promptly, I will pursue the matter through my bank and report my concerns to the relevant consumer protection authorities including, but not limited to, Trading Standards.

I will also conduct further due diligence into Pink Sky Trading Ltd, the company operating the Buttercup Farm online storefront, including reviewing publicly available records filed with Companies House.

Based on my experience to date, I cannot recommend this company.

On a professional note:
As a Logistics and Shipping Manager for a large international commodity trading company, I am fully conversant with the terminology and commercial obligations surrounding delivery lead times.

When a company advertises delivery as being "2–5 working days", that is generally understood by customers to be the expected delivery window and the standard against which performance will be measured.

If a company is reliant upon a third-party manufacturer, warehouse, or carrier, then commercially and contractually it should not present a definitive 2–5 working day delivery commitment unless it has sufficient control over the supply chain to consistently achieve that target.

Instead, delivery times should accurately reflect the lead times provided by the producer or delivery partner.

A more transparent and accurate statement would be: "Estimated delivery 2–5 working days, subject to prevailing production, warehouse and carrier lead times."

This would better manage customer expectations and avoid creating a misleading impression regarding delivery performance.

Ordered a replacement cover for my pergola. It was well priced and was delivered quickly. Great quality product. Very happy.