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Butter & Crust Reviews 698

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TrustScore 4.5 out of 5

4.6

Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, including fresh breakfast pastries, sourdough, bagels, and other staples like apple juice, eggs, and dairy items. Many appreciate the convenience of early morning deliveries, making weekends feel special and effortless. The customer service is frequently highlighted as exceptional, with people noting the team's responsiveness, helpfulness, and dedication to keeping customers happy. However, some customers also noted issues with delivery times, with orders arriving much later than expected or at inconvenient hours. A few other people also felt that the quality of some products, particularly bagels and bread, had declined over time, and some pastries were occasionally stale. There were also concerns about inconsistent delivery methods and occasional lack of communication regarding order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the deliciousness and high... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting impeccable and reliable... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, 5-star, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exquisite products! Butter & Crust go the extra mile in keeping their customers happy. Either with prompt customer service or the addition of new and sometimes free products Please keep what you are... See more

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

I wish there were more businesses like this! Products made with passion and care Flavours and quality 5 star Partners chosen for exquisite flavours, sustainability and value Delivered on tim... See more

Company replied

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more

Company details

  1. Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.

Local Sourdough delivered by bike before 9am

Over 3000 breakfasts delivered each weekend

We work with the best local artisan bakeries to deliver thousands of breakfast each weekend to homes across London.

Contact info

Local sourdough & pastries, delivered

Bringing the best of London’s bakeries to homes across London.

4.6

Excellent

TrustScore 4.5 out of 5

698 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic food

Fantastic food, delivery and communications

The sourdough bread, coffee, salmon, granola and cc cookies are delicious and great quality. The delivery is impeccable. The team is very kind and easy to communicate with. It is easy to modify subscription as needed.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Makes Saturday mornings ultra special !

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” option.
We’d love more options for the future and if possible, it would be good to specify if the savoury bakeries are vegetarian or not.

18 April 2026
Rated 5 out of 5 stars

Absolutely delicious and super fresh

Absolutely delicious and super fresh! I order the pain chocolates, croissants, bagels and morning treats and they have always been delivered as instructed and in time for breakfast on a Saturday. It’s also really easy to change and skip the subscription. The everything bagels are the best I’ve ever tasted!

18 April 2026
Rated 5 out of 5 stars

Highlight of our week

We are loving our B&C delivery! So convenient, great quality food and it’s flexible so you can change the food in your order to accommodate your needs (eg additional people coming over for breakfast / celebrations). Would recommend!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Only the best!!!!

These are without doubt the Best pastries I have ever had! They are well risen ( I don’t know how they do it) and taste so buttery!
Warning! If you eat these you can never go back!!!

6 April 2026
Unprompted review

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