Butlers in the Buff (U.S.) Reviews 

794
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Such a fun Eve Soo many laughs ! Booked two butlers for our friends hen do Cocktails , games , great service all evening Went down very well within our group Would highly recommend their se... See more

Rated 5 out of 5 stars

Butlers in the Buff were fantastic to deal with throughout, and so helpful when I was planning my sisters hen party. Nick in the office was great, so responsive and worked really hard to arrange ev... See more

Rated 5 out of 5 stars

Our Butler (Kwame) messaged the morning of the booking to check in and confirm arrangements and requirements. He was punctual, friendly, really helped to get our party started!, Polite, good fun... See more

Rated 5 out of 5 stars

Our butler Shane was absolute perfection!! From start to finish he was amazing. Cannot recommend BITB enough. Without a doubt the best experience for a hen party. Shane was the most attentive butler... See more

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4.9

Excellent

TrustScore 5 out of 5

794 reviews

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4.9

All reviews

(794)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ads was great!

Ads was great!! He really made my sisters 30th birthday party. Got everyone playing games and made it such a fun night. He messaged before to get an idea of what sort of party it was and what we would like. He was such a gentlemen and just a really nice guy. The whole experience was seamless from start to finish, definitely worth the money and would recommend. Thank you!

16 December 2021
Rated 5 out of 5 stars

Amazing service

Amazing service, had our original butler cancelled last minute by another company and these guys helped us out majorly thank you so much and Our Butler Josh was amazing would definitely recommend this company and Josh to anyone thank you again xx

13 December 2021
Rated 1 out of 5 stars

Worst customer service in the world

Worst customer service in the world. Never reply to emails. No compassion at all.

6 December 2021
Butlers in the Buff (U.S.) logo

Reply from Butlers in the Buff (U.S.)

This review does not relate to the current ownership or operation of Butlers in the Buff.

• This review dates from December 2021
• The business changed ownership in 2022
• The reviewer was not a customer of the current legal entity or management team
• The events described occurred prior to our acquisition of the brand

Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage.
There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute.

For clarity to readers:
• Since 2022, the business has been under new ownership
• All bookings are handled under new systems, policies, staff, and contracts
• Our current service standards are reflected in our verified post-2022 reviews

We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period.
This matter remains ongoing with Trustpilot.

Butlers in the Buff
Current ownership team since 2022

Rated 5 out of 5 stars

Amazing service

Amazing service. I originally booked Butlers in the buff 2 years ago, but covid hit. The office was very accommodating in working with me in arranging new dates. After 4 dates being cancelled due to lockdowns, we final made a booking for a christmas house party.

James and Jamie was our butlers for the night, they got in touch on the morning of the event to confirm everything.

I can honestly say we couldn't of been given anyone better than James and Jamie. They were a dream to have. Two of the loveliest men, polite and really hard working. I went through what I needed them to do and they had it all in hand. Nothing was too much for them and by having them around allowed me to enjoy myself knowing our guest were well taken care of. All our guest absolutely loved them. It was a mixed crowed of male and female, they interacted perfectly with everyone. They made sure everyone was comfortable and taken great care of everyone.

I would highly recommend Butlers in the buff and will defiantly be using them again.

29 November 2021
Rated 5 out of 5 stars

Great Booking

An urgent booking after being let down by another company. The company responded quickly, and provided more than just the Butler.

He came well equipped with idea's and momentum to keep the party going. He was a really nice guy and took everything with good humour.

A great asset to a party. Thank you both team and Adam. Much appreciated.

29 November 2021
Rated 5 out of 5 stars

Kurtis our fab buff butler

Kurtis was our fab butler, (buff too!)
I was at first a bit concerned when booking that 2 hours may have been a struggle keeping things going with a butler but Kurtis was really great at keeping the energy up and the Prosecco flowing!
Would highly recommend our butler Kurtis he did the best job and left us all wishing we had booked another hour!

22 November 2021
Rated 5 out of 5 stars

Made a very memorable evening!

Our two cheeky butlers started the evening off with a bang! It was a complete surprise for all our guests who thought they were coming to a boring 50th birthday dinner! So much laughter from the men as well as the women and the butlers got it just right!! Certainly an evening to remember!! Thank you 😊

18 November 2021
Rated 5 out of 5 stars

Excellent Customer Care!

Keri's customer service is exceptional with fast, friendly replies. She went above and beyond to find the perfect butler for my event. Sadly, due to issues with the event, a butler wasn't hired on this occasion. However, I will most definitely consider using this service for any future events. Thank you!

18 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Everything was excellent, the communication with booking, and the night itself. Great entertainment for a Hen Party, we had no complaints!

18 November 2021
Rated 5 out of 5 stars

Throughly recommend

Throughly recommend, great communication and the butlers they sent for my daughters hen were very age appropriate and always asked if everything was OK, everyone was very happy, lovely looking young men and not egotistical at all.
Would definitely use them again

15 November 2021
Rated 5 out of 5 stars

Fantastic!

The girls had an absolutely fab time, so much fun and couldn't stop telling me what a lovely guy he was as well as having a very nice bottom. I had no trouble organising with Butlers in the Buff even from the other side of the planet for a hens party I was unable to attend that had to be rescheduled 18 months later, and I think that says wonders about how easy, reliable and understanding they are to work with.

15 November 2021
Rated 5 out of 5 stars

JAKE THE ABSOLUTE HUNK

Our butler, Jake, was absolutely AMAZING and incredibly GORGEOUS. He was great at entertaining the whole hen group, which was full of different personalities and varying ages! We asked for tall, rugged, handsome and good with mums and that was most definitely what we got!

Jake really made the night extra fun and special and a particular highlight was when him and the bride to be wore wedding dresses out of loo roll and catwalked around the kitchen. The bottom revealing apron wasn't too bad either ;) He was fab at getting the group going with fun games whilst keeping our glasses topped up!

Thanks Jake for being a fantastic butler - it's safe to say we did not want you to leave and you were a real highlight. I should also mention that the service and professionalism of Butlers in the Buff was fantastic - arrival on time, great communication before and after, and well worth the money! I would also recommend two hours instead of one, and one butler was plenty for a group of 18 hens!

Thank you Jake, you absolute hunk!

15 November 2021
Rated 5 out of 5 stars

Our butler was amazing

Our butler was amazing, he was very handsome and got all the guests to join in the games. Would definitely recommend him to anyone who is interested in doing this. He made us drinks and was not shy around a bunch of crazy middle aged women

15 November 2021
Rated 5 out of 5 stars

Tre was amazing

Tre was amazing! Attentive, good fun and involved everyone. We felt super safe throughout and Tre was great at reading the room and made the bride feel like a princess. Highly recommend.

15 November 2021
Rated 4 out of 5 stars

Flip flop impeded butler!

Booking my butler was efficient and speedy. The butler arrived very early so sat around for a long while not entering the party room. On arriving he got involved with any tasks that I put his way which was largely serving cake and goodies, having photos done. Chatting to guests. After this he was at a loss of what to do and stood back by the bar. He couldn’t dance with anyone, including me because he had flip flops on! It was disappointing that he had to keep coming back to me to ask what to do. Maybe this was my fault but previous butlers had just got stuck into the situation and it was all great. This young chap was lovely and when he engaged with guests it was great. So, overall a bit disappointing as he had no initiative or ideas of what to do. He could have danced and posed more fir pics but the flip flops were a definite draw back!

8 November 2021

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