Butlers Homeware Ltd Reviews 

Unfortunately Clinton is a thef not a business man! He was taking money out of my salary, calculating everything wrong , I was on the same salary in previous company. He never paid me back my holidays he took out of my salary. He devides your salary for 52 week and makes you pay for you own holiday from it .He's verbally abusive towards staff , name calling , bullying. He's a hypocrite with big ego. He doesn't know how to run a store , not integrity, no morals , beyond unprofessional.

I ordered 8 glasses and they sent the wrong glasses with 2 glasses broken and they haven't refunded me or replaced them for me. The glasses they sent where a cheaper glassa and l haven't heard back from them Customers service needs to improve greatly

I was disappointed with the colour. It’s a very dull purple

This is the second time I bought online from the Clinton store (to pickup from Butlershome in Stephen's Green Shopping Centre, Dublin) revier oil, which was out of stock. Previously, the same thing occurred in December 2023. There appears to be a permanent error in the system as it is not updating stock levels. Just because you sell completely unique reviver oil scents around Christmas, I will try to buy them again in December. Otherwise, you would lose a long-time customer (me and my partner, we also bought other goods in Butlershome). The money was returned to my bank account. The next thing that surprised me negatively is the fact that you cannot pay in cash at Butlershome in Stephen's Green shopping center. I don't like this new trend, I like having a choice and deciding for myself. However, the great advantage of the store is its beautiful and unique assortment.

I placed my order on December 22nd. It left your premises on the Dec 29th.

Today is January 16th. Still no delivery.
GLS is unresponsive as usual.
Would not recooome3nd ordering from Butlers Homeware.

Product was out of stock but I was promptly reimbursed.

I bought the product a week ago and haven’t received an update yet. I still don’t know when I am supposed to pick up the product.

Only giving 1 star as 0 is not an option. They owe me £700 for a year now for an online order I never got.

Order has gone unfilled 7+days and no update or reply to email contact

Product out of stock after payment and order made.

One week from order on line to delivery. I had spotted the screen in Clinton Home while shopping. A few days later I ordered it online. Delighted with the screen as it is very ornate and sturdy. Just one small problem, when I opened the package one of the 'flower stems' was broken off. However a little bit of wood glue soon solved the problem and the screen was as good as new👍

Paid for item, was excited for it to arrive and then was told there was an error on their online shop and it was out of stock

You canceled my order without any explanation and now have audacity to ask how was the purchase. You must be joking.

Did an order, butlers cancel my order claiming it was on my request and refuse to answer to my email.
Really impressive customer service.

You cancelled my order because it was all out of stock. Why was it showing as available on the system if you’d no stock?

Wanted to leave an honest review here so that others can be aware before purchasing.

We ordered an item for collection ten days ago and were advised it should be available for collection in 24 hours. Following zero communication from Clinton online, both 2 and 3 days later we went to the shop in Stephens Green to check if it was available. We were told that there was no communication between stores and shipping, and no one could update us, nor were there any phone numbers available.

We then got an email after 5 days saying that they would update us shortly - again, days past and nothing, no answer on their phone either.

Just this morning, I emailed them again to see if there was any update - which was followed by an automated refund email an hour later, no reply or apology from them.

To be honest, I have shipped with them a lot in store over the last 2 years, and they usually have nice stock in store, but based on this experience I would strongly advise against shopping with them online, purely because I don't think they actually have anyone managing the online store. For such a small, simple order, it was worryingly poor.

Will continue to shop in store, though the online experience was a mess

Incorrect product provided and actual item not available. Still awaiting confirmation of refund

Ordered candle lighters on 25 June. They were supposed to arrive in 2-3 days but arrived on 19 July after following up twice with customer service. The one good thing is that customer service did reply promptly.

This is surely a scam !. I NEVER got my order. I received a mail notifying me that the delivery company couldn't deliver because no one was home. It was said that i should pick up from a Local agent...without the delivery company leaving behind the pick up address. I sent mails...they ALL Bounced back !

Hi, i didnt received my cup... Also i didnt get any new from the delivery company... So i dont have my cup yet and i dont have any email from butlers with the details of my purchase. Please send me something =)