The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Excellent gift
Prompt service, message nicely written and cheese delicious. Many thanks
13 February 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Mark, it's great to hear that your experience shopping with us was top notch.
It's great to hear that our prompt service, hand written message and handmade cheese gave you an overall 5* service. We hope you be able to do this again for you in the future.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Peter, it's great to hear that our service and cheese goes hand in hand to create a 5* experience with us. This has certainly cheered us up on a gloomy looking Monday morning
Reply from Butlers Farmhouse Cheeses
Thank you for your review Christine, it's great to hear that you are pleased with your gift, we hope your recipient enjoys their cheese. We look forward to your next order 🙂
Thank you
The ease of the process, the excellent customer service, and the great message from the recipient who said the cheese was delicious. She did say it had not been put through her letterbox, but left in the greenhouse.
1 February 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Sue, it's great to hear that from start to finish you had a first class service, and your recipient enjoyed her cheeses.
We're sorry to hear that Royal Mail didn't post your recipients letterbox gift through their letterbox. This is something that we do advise Royal Mail, however not all the posties look at the instructions for delivery. We will certainly pass this onto Royal Mail as a area for improvement though.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review, it's great to hear our cheeses went hand in hand with quick delivery by our delivery partners
Great present
26 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Fran. It's great to hear our Perfect British Cheeseboard Mini made a great present. We hope your recipient enjoyed their cheese selection.
Reply from Butlers Farmhouse Cheeses
Thank you for your review Giuliana, it's great to hear that you enjoyed our This is Proper Goat's Cheeses, and it went hand in hand with prompt delivery delivery partners, to create an overall 5* experience for yourself.
Reply from Butlers Farmhouse Cheeses
Thank you for your review, it's great to hear your found our service, cheese and quick delivery an overall 5* experience.
Great prompt and friendly…
Great prompt and friendly communication. Quick delivery. Great goats cheeses. Buying from them direct as my local M&S stores stopped stocking.
Thank you for great service.
20 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Beverley, were sorry to hear that M&S has stopped supplying our This is Proper Goat's cheese at your local store. This is something we have recieved alot of feedback on recently, and will feed it back to M&S.
It's great to hear that our friendly communication and prompt service has made this into a positive experience for you. We hope you continue to enjoy our This is Proper Goat's Cheese.
The Butler experience
The quality of service and the presentation and taste of the different cheeses is of a very high standard. That is why I reordered comments made by family and friends were all good.
21 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your outstanding review Jeffrey, this has made us all do a little happy dance on a cold Lancashire morning.
It's great to hear that following the feedback from yoru friends and family you reordered, and found the presentation, service and quality of our handmade farmhouse cheeses to a high standard. We're pleased to hear that we have lived up to the expectations we set ourselves.
Posted on day requested
Posted on day requested, took 2 days to be delivered but that was Royal Mails fault, it was sent 24 hour tracked. Cheese and cracker arrived in good condition.
16 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Samantha, it's great to hear that although Royal Mail let us down on their delivery times, our service, packaging and quality made up for the delay.
We hope you enjoy your cheese.
Fast delivery of delicious cheese.
15 December 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Shaun. It's great to hear fast delivery went hand in hand with delicious cheese. This is what we like to hear 🙂
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Lesley. It's great to hear that prompt delivery by our delivery partners went hand in hand with our handmade cheeses.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Rachel, it's great to hear that your recipients really enjoyed their cheese gift.
Cheese was delivered on time
Cheese was delivered on time, when it said it would be. Good service
10 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Gill. We're pleased to hear that your order arrived in the timeframe you expected by our courier partners. We hope you enjoy our cheeses.
Great service
Great service , I normally buy letterbox packs so they can be delivered even if I’m out, but these were full size
Great quality and a fantastic thing to have in after the holidays when cheese is an ideal meal
23 December 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Gill, it's great to hear after trying our letterbox cheeses, you opted for the bigger versions of our cheeses for a treat through the holidays. It's great to hear that they lived up to your expectations :)
Cheery cheese
My cousin received her cheese as promised, on time and in packaging I think she probably enjoyed as much as she will the cheese! She loved the messages on the outside and had no doubt that the contents would be delicious. Thank you for making her day.
6 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Sarah.
It's lovely to hear that your cousin enjoyed her who experience with your gift and it was delivered in good time by our delivery partners.
These boxes are new to us, and we're so pleased to hear that your cousin enjoyed the messaging on the box and it created a good mindset and experience as she went to enjoy our cheeses.
Great cheese delivered on time
Great cheese delivered on time. Crackers suffered in transit unfortunately.
4 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Neil. It's great to hear delivery by our delivery partners was speedy, and this went hand in hand with our delicious cheese.
Reply from Butlers Farmhouse Cheeses
Thank you for your reiew Sue. It's great to hear our cheese was delicious and the delivery speed went hand in hand with our cheeses to make your experience 5*
Excellent service and cheese!
Fast delivery, well packaged and possibly the best cheese I've ever had :D
3 January 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Chris. Your review has brough many smiles on a west Lancashire Monday morning :)
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