The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Hasn’t replied to negative reviews
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Excellent
Excellent product and excellent service with package being delivered on time. I will certainly use them again and highly recommend them.
4 June 2023
Reply from Butlers Farmhouse Cheeses
Hi Chris, thanks for your 5 star review.
We are so pleased you've had such a pleasant experience as it's what we strive for. We will look forward to supplying your cheesy needs soon
Bit of a waste of money, sorry but I should have contacted them to give them a chance to resolve my issue
While the cheese easter eggs looked pretty cool, and tasted nice, the date to use by was Easter Sunday !!! managed to eat a small piece on the Sunday but by the Tuesday they were mouldy and had to be thrown away, yet, we ordered to have them delivered on the latest possible date the 30th. A waste of £17 really, sorry. After reading their reply to my review, yes, in fact, I should have contacted them to give them a chance to resolve the issue but I didn't even think of doing that so i send my apologies to the farm for that. Also they sent me a discount voucher for my next order so thank you to them, I will be sure to use it as my daughter is cheese crazy lol
30 March 2023
Reply from Butlers Farmhouse Cheeses
Hi Tina. Thanks for taking the time to feedback. It is all helpful, positive and negative, when reviewing our processes.
All of our eggs were produced in time for the use by to exceed Easter Sunday. Therefore, we are so sorry that you experienced an exception. This should definitely not have been the case, and had you contacted us at the time, we would have replaced the egg to ensure you had a few days to enjoy.
Superb product!
Superb product delivered exactly when said it would. Top stuff and will be using lots more!!!
4 June 2023
Reply from Butlers Farmhouse Cheeses
Hi Matt. Thanks for your 5 star review.
It's so pleasing for us to read, and we will be more than happy to continue supplying your cheese fix
Beautiful flavour cheese
Beautiful flavour cheese, incredibly well packaged and delivered swiftly and on schedule.
What's not too like?
Will definitely be buying from Butlers again.....
23 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Mrs Champness. Thank you for your 5 star review.
It is so pleasing to read about such a positive experience. We have spent years ever-improving our processes to ensure our tasty cheeses arrive to our lovely customers in the best possible condition, with ease
Reply from Butlers Farmhouse Cheeses
Hi C J. Thank you for your 5 star review.
We are so pleased to hear about your positive ordering process. We hope you enjoyed your delicious cheese
It was another gift for my mother.
It was another gift for my mother so haven't tried the cheese but the other cheeses from you were thoroughly enjoyed by her.
21 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Jane. Thank you for your 5 star review.
What a lovely idea to gift your mother some delicious cheese. We are so pleased she's enjoyed them in the past, and hope she enjoyed this one just as much
This was a gift and much appreciated by…
This was a gift and much appreciated by the recipient. Ordering was straightforward and delivery was as expected. I would use this company again.
15 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Rosalind. Thank you for your 5 star review.
We are so pleased that your recipient enjoyed their gift. Who doesn't love receiving surprise cheese?!
Lovely cheese
Lovely cheese, very helpful when there was a problem with the delivery. Well packaged so it remained fresh.
Thanks
14 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Dorothy. Thank you for your 5 star review.
We were sorry to hear about your problems with delivery. We will always try and help where we can, if we are able to. It really helps when customers get in touch to give us the opportunity
Butlers goats cheese is just the best…
Butlers goats cheese is just the best around. So smooth and great taste.
9 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Steve. Thank you for your 5 star review.
We certainly agree with you there, but it's really pleasing to hear it from our brilliant customers.
Very good selection and excellent…
Very good selection and excellent service from start to delivery. Well packaged. Thankyou
8 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Samantha. Thank you for your 5 star review.
We are so pleased to hear about your excellent experience. We hope you enjoyed your cheese
Reply from Butlers Farmhouse Cheeses
Hi Cristopher. Thank you for your 5 star review.
It's extra special to receive such reviews from fellow blue cheese lovers.
Great cheese and very well packaged.
8 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Simon. Thank you so much for your 5 star review.
We are so pleased to read that you enjoyed your cheese. It's our mission to provide great people with great cheese.
Great gift!
Extremely quick delivery and fantastic products, will order again. Thank you!
2 April 2023
Reply from Butlers Farmhouse Cheeses
Hi Olivia. Thank you so much for your 5 star review.
We are so glad you enjoyed your cheese. We'll look forward to sending some more soon.
Great cheese
3 May 2023
Reply from Butlers Farmhouse Cheeses
Thank you very much for your 5 star review.
Thank you for my order
Thank you for my order, cheese and chutney lovely the crackers didn’t travel well they arrived very broken.
27 March 2023
Reply from Butlers Farmhouse Cheeses
Hi Jennifer. Thank you for your 4 star review.
It sounds like your package has had a rough journey, which we are sorry to hear. We will ensure that the crackers get extra padding in the future.
Best cheese so far!
Best cheese so far!! Amazing ordering process, arrived speedily and the content is just fabulous!!
1 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Sally. Thank you for your 5 star review.
It's so pleasing to hear feedback like this. We are thrilled with how much you enjoyed our tasty cheeses, as well as the efficient ordering process.
We will look forward to providing you with more delicious cheese.
I’ve bought this package as a gift for…
I’ve bought this package as a gift for my son in law. Not seen it myself but he seemed happy with it.
I’m sure the cheeses will go down well.
1 May 2023
Reply from Butlers Farmhouse Cheeses
Hi Pauline. Thank you for your 5 star review.
What a lovely idea for a gift, for your son in law. We, too, are sure the cheeses will go down well.
We hope you get to enjoy some yourself, soon.
Lovely cheese Easter egg
Lovely cheese Easter egg. Slightly smaller than thought it would be. But my grandchildren loved them
26 March 2023
Reply from Butlers Farmhouse Cheeses
Hi Belinda. Thank you for your 4 star review.
We aim to make our online listings as clear as possible so that our customers can review fully before buying, including the weight of the egg (120g) and lifestyle photography to further help manage expectations.
We developed our cheese eggs to create an alternative treat for people to enjoy at Easter, so we're really pleased that your grandchildren loved them.
Bought as a present but recipient said…
Bought as a present but recipient said the cheese was wonderful but not enough of it. Well packaged and quick delivery. Recommend.
23 March 2023
Reply from Butlers Farmhouse Cheeses
Hi Sharon. Thank you for your 5 star review.
What a fantastic idea for a gift. We are so pleased to hear the positive comments from your recipient.
We hope you get to enjoy some yourself, soon.
The cheese was very processed and…
The cheese was very processed and tasted like a a slightly blue dairylea, texture was unpleasant. Not what I expected.
2 April 2023
Reply from Butlers Farmhouse Cheeses
Hi there. Thank you for your feedback, and we're sorry to see you felt it was worth 2 stars.
Many people really love our quality British Farmhouse cheeses. We’d encourage you to try something else, if this one isn’t to your taste.
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