Business Flight Shop Reviews 

862
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally patient, helpful, and professional when organizing complex travel arrangements and answering multiple questions. Consumers often highlight that agents secure fantastic deals and competitive prices while making the entire booking process completely straightforward and stress-free. However, some customers also noted occasional difficulties with communication and unresponsiveness from agents during urgent situations or unexpected schedule changes. Reviewers mentioned experiencing anxiety when waiting for promised callbacks, or struggling to get adequate support regarding seat selections and ticketing details after payment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpfulness,... See more

Service

People report high satisfaction with the service, frequently praising quick responses, professional support... See more

Booking process

Clients share positive opinions on booking process, noting that staff members are patient, professional, and... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers frequently praised helpful... See more

Price

Consumers find price to be positive, frequently highlighting competitive fares and great deals secured by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more

Company replied

Rated 5 out of 5 stars

I received prompt and helpful communications from Jerin. Jerin even called me when I had questions no matter how many questions I had. I felt that I was being supported well at all stages of my experi... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back. I asked many many questions which he answere... See more

Company replied

Rated 5 out of 5 stars

BUSINESS CLASS FLIGHTS FROM LONDON TO BRISBANE VIA SHANGHAI. Date of experience: 22 & 23 October 2025. Jerin and Sara were professional, helpful and extremely patient. Jerin was my first point... See more


Company details

  1. Travel Agency
  2. also in
  3. Airline Ticket Agency
  4. Cruise Travel Agency
  5. Flights Search Site

Written by the company

Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(862)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jane Ashford has been excellent from…

Jane Ashford from Business Flight Shop has been excellent from initial contact (she contacted me after a web enquiry over a weekend) through to booking our flights to Sydney in March on the Monday. Not only was she responsive to our needs, she also provided alternative options. Her communication has been very detailed and professional and I would not hesitate to recommend her to family and friends. We have other travel plans for this year and will be in touch with Jane to help with our arrangements.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Roy was brilliant in finding us a very good deal for a flight to Seoul. He answered all my queries with great patience and clarity. This was the 2nd time we used Business Flight Shop, and we will certainly contact them again for our next visit to Korea.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best…

Customer Service at its best. Care, thought, advice and consideration was above and beyond in sorting flights and accommodation. Could not recommend more highly. Thankyou Mark

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Sara was very understanding of our…

Sara was very understanding of our requirements and along with her colleague Mark showed enormous patience during the flight booking process answering our many questions. We are now set to enjoy our holiday of a lifetime with a Business Class flight experience.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Initial call taken by Paul

Initial call taken by Paul. Very obliging and knowledgeable and capable of responding to queries. Obtained the best deal with all our requirements met. There was no pressure for immediate replies as we were already on personal busy schedules. Yes Satisfied.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, professional and polite

Sara was very helpful in finding me a flight that met my needs. She was quick to respond to all queries,and there were many! Sara minimised tbe stress of booking a flight for me and I found it much easier than booking online which can be a massive faff.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful staff

I found Businessflightshop staff to be extremely helpful, considerate and patient. Both Rose and Mark went over and above to find me a flight to Australia at a low price. They could not have been more helpful and I am very grateful for all the help they gave me.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother.

Talked through what we wanted and agreed on a price for 2 people to fly to Brisbane via Dubai and return but when we received the email explaining everything it was doubled ,all I can say is what you see on the website isn’t what you get ,Avoid!.

5 January 2026
Unprompted review
Business Flight Shop logo

Reply from Business Flight Shop

Dear Angela,

Thank you for taking the time to share your feedback.

We are truly sorry for the confusion and we understand that it can be disappointing to agree a figure on the phone and then see a higher total in the email.

The fare quoted was intended as a per person price, and we apologise that this was not made clear enough at the time. That lack of clarity is on us.

Thank you for highlighting this. We are reinforcing how we confirm pricing so it is clear before any details are sent.

Team Business Flight Shop

Rated 5 out of 5 stars

Stress fFee Booking

My flights were dealt with by Jane Ashworth, I can't praise her enough for her dedication, professialism and kindness keeping me updated constantly while finding an amazing deal for my friend and I. I would certainly use the company and Jane withhout hesitation again for any future flights and will recommend friends and family use this excellent company and an excellent employee. Thank you also Jane for your patience when answering my many questions your amazing.

1 January 2026
Unprompted review
Business Flight Shop logo

Reply from Business Flight Shop

Dear Juanita,

Thank you for taking the time to share such a generous review.

We are delighted to hear that Jane supported you and your friend with such dedication, professionalism, and kindness. Keeping you clearly updated, finding the right option, and answering your questions with patience is exactly the level of care we aim to provide.

Your recommendation to friends and family means a great deal to us, and your kind words about Jane will be truly appreciated by her.

Thank you for placing your trust in Business Flight Shop. We look forward to supporting you whenever you travel next.

Team Business Flight Shop

Rated 5 out of 5 stars

Good service

Good service, staff is very helpful.

2 January 2026
Business Flight Shop logo

Reply from Business Flight Shop

Dear Bhavik,

Thank you for taking the time to share your feedback.

We are pleased to hear that you found the service good and our team helpful. Providing clear, attentive support is at the heart of what we do, and it is reassuring to know this came through in your experience.

Thank you for choosing Business Flight Shop. We look forward to supporting you again whenever you travel next.

Team Business Flight Shop

Rated 5 out of 5 stars

Eexcellent service

Karen provided excellent service. I was kept informed throughout, and my details were double-checked to ensure everything was correct.

2 January 2026
Unprompted review
Business Flight Shop logo

Reply from Business Flight Shop

Dear Christina,

Thank you for sharing your feedback.

We are delighted to hear that Karen provided excellent service and kept you clearly informed throughout. Double checking details and making sure everything is correct is an important part of the care we aim to provide, and it is reassuring to know this came through in your experience.

Thank you for placing your trust in Business Flight Shop. We look forward to supporting you whenever you travel next.

Team Business Flight Shop

Rated 5 out of 5 stars

Jane

Jane was lovely to deal with and most helpful. She organised my flight, assistance through the airport for each leg of the journey. Thank you

28 December 2025
Business Flight Shop logo

Reply from Business Flight Shop

Dear Christina,

Thank you for taking the time to share your feedback.

We are delighted to hear that Jane was so helpful and organised everything so carefully for your journey, including the assistance you needed at each stage through the airport. Making travel feel supported and well coordinated is very important to us, and it is reassuring to know this was your experience.

Thank you for placing your trust in Business Flight Shop. We wish you a smooth and comfortable journey ahead.

Team Business Flight Shop

Rated 5 out of 5 stars

Flight Booked Without Losing My Mind

Mr. Edi completed my flight booking today, and he was very professional, quick, and responsible. He made the process easy and smooth, and took away the pressure of finding the perfect flight. I look forward to booking all my future flights with your agency.

26 December 2025
Business Flight Shop logo

Reply from Business Flight Shop

Dear Anusree,

Thank you for taking the time to share your experience.

We are delighted to hear that Edi supported you with such professionalism and efficiency, making the booking process feel easy and stress free. Taking the pressure away and guiding our customers with calm, responsible care is exactly what we aim to do.

We are glad to know that you felt confident and well supported throughout. We truly appreciate your trust and look forward to assisting you with all your future travel plans.

Team Business Flight Shop

Rated 5 out of 5 stars

Best service fast answer on phone

Best service fast answer on phone
Best price

26 December 2025
Business Flight Shop logo

Reply from Business Flight Shop

Dear Mr Amlani,

Thank you for sharing your feedback.

We are pleased to hear that you found our service responsive and the pricing competitive. Being easy to reach and providing clear, timely support is something we take great pride in.

Thank you for taking the time to leave a review and for placing your trust in Business Flight Shop. We look forward to supporting you again whenever you travel next.

Team Business Flight Shop

Rated 5 out of 5 stars

Mark and Jane have been extremely…

Mark and Jane have been extremely helpful. Especially Mark. He has gone out of his way to find the best deals for me.

19 December 2025
Business Flight Shop logo

Reply from Business Flight Shop

Dear Jasbinder,

Thank you for taking the time to share your feedback.

We are pleased to hear that both Mark and Jane supported you so well, and that Mark went the extra mile to find the best options for you. That level of care and effort is exactly what we aim to provide.

Thank you for placing your trust in Business Flight Shop. We look forward to assisting you again whenever you travel next.

Team Business Flight Shop

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