Burton & Co LLP Reviews 

122
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing helpful advice, answering questions clearly, and keeping buyers informed throughout property transactions and legal matters. People often describe the overall service as prompt, professional, and incredibly reassuring, making complex conveyancing processes exceptionally smooth and stress-free. Some reviewers were not happy with the communication and support received, noting frustrating experiences of feeling ignored and unsupported during difficult probate cases. These few individuals felt the lack of timely responses added unnecessary stress and frustration to an already very sensitive family situation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and prompt support that... See more

Customer service

Clients share positive opinions on customer service, highlighting polite communication, helpful answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has b... See more

Rated 5 out of 5 stars

From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process. Her clear communication, guidance and re... See more

Rated 5 out of 5 stars

Julie has been absolutely brilliant. We had a slightly complicated case and at the start things were not great but once Julie took over we have had excellent service and communication. We have used Bu... See more

Rated 5 out of 5 stars

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently be... See more


Company details

  1. Legal Services

Written by the company

Burton & Co are dedicated to changing the way you see lawyers. Our aim is to provide the highest quality legal advice and expertise for our clients in a way that is far friendlier, more accessible and clear-talking than you might expect from a law firm. We are based in Lincoln and Sleaford and have a proud tradition of serving the people of Lincolnshire for over 200 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.5

All reviews

(122)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Selling a house

Selling a house.
First class service.
A thoroughly superb selling experience.
Felicity and Alex we efficient, professional and made the whole process easy and stress free.
Thank you both.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

RTB PURCHASE

We did a council right to buy and from the beginning until the end when it was completed Burton & Co was with us all the way they kept us informed in every matter.
We used this solicitor firm as its office was local to our village.
We would definitely recommend them to family and friends.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

I put my faith into the family law…

I put my faith into the family law solicitor and they didnt fight my case enough and allowed the local authority to do what they wanted , even though it was breaching discrimination, human rights , perjury and so forth . None of this is remotely legal ; and children are getting taken by the local authority too easily . I went through traumatic court hearings and was left to deal with what can be done next . I may as well have dealt with the court myself . I’m absolutely disgusted this is being allowed in the family court .

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Iver 18 months and still waiting Mr french!

It's been 18 months since mr French began handling my late aunts estate and still it's going on!
The sale handled by felicity lacey went smoothly and I would not hesitate to say she was great.
The rest is just an unbelievable shambles. No calls returned, no answers. It wasn't even a complicated matter. My review would be AVOID, AVOID, AVOID!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Burton conveyancing - excellent

Burton have been handling the sale of my mothers bungalow. Despite several difficulties thrown at us by the buyers, the service given has always been measured and very thoughtful. Suleman and Taylor have both been excellent.
For conveyancing, I would highly recommend

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class level of…

Absolutely first class level of expertise and excellent customer care from Felicity Lacey, partner, who provided impeccable and exceptional service and successfully handled the simultaneous sale of my old house in Lincolnshire AND the purchase of my new home in Suffolk.
Always calm; never ruffled and so hard working Felicity was charming, patient and assisted by the hard working Alex Barnett and members of the office crew.
For all legal matters - including Wills, the firm of Burton & Co which is one of Lincoln's oldest and most well established law firms is THE firm to go with. Their reputation has remained first class for over a century and they are well respected by their clients.
I wouldn't go anywhere else and nor should you.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

A house sale

I was selling the house on behalf of my dad apart from a little wobble in the middle as my original solicitor went on maternity leave,soon got back on track and now all done and completed
I did find emails got replied to a lot quicker then a phone call

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

I wish I had never heard of Burton & Co! More than five years since they took on the task of administering my late husband's estate and I am still awaiting a resolution.
Initially, I was very favourably impressed with their courtesy, helpfulness and kindness but, gradually, this all fell by the wayside and they stopped responding to phone messages and emails.
In the light of the many favourable reviews here, perhaps I have just been unlucky but I can only speak from my one experience. In the context of Wills & Probate, my advice would be to Avoid, Avoid, Avoid this company.
I shall certainly be placing future legal business elsewhere.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable solicitors

Very reliable solicitors. Acted as our conveyancer’s. Can thoroughly recommend. Quick to act and informative throughout. Thanks to Suleman Ali and Taylor and Simone for an impeccable service.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Professional

It was 25 years since we last went through the process of buying and selling a house. Patricia Bethany and Evie took us through the process with ease. Nothing was too much trouble and everything was very prompt. They made the process easy and as stress free as possible. Extreme professional and caring.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic communication from both Claire Addlesee and James Kennedy! Helped throughout my case very professional and extremly friendly. Highly recommend for family law.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Following a very stressful business situation and intimidation from the other party, James Kennedy was excellent in helping us reach a conclusion. His knowledge is excellent and was always efficient and prompt with correspondence.

Highly recommended

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Jayne from Burton & co

I can’t recommend Jayne from Burton & Co. Solicitors highly enough. She represented me through the property and financial aspects of my divorce, and her support was exceptional from start to finish. Jayne combined professionalism with genuine care and understanding, which made a difficult time much more manageable. She was always clear, calm, and reassuring, explaining everything in a way I could understand and giving me the confidence to stand my ground when it mattered. Thanks to her, I achieved a fair and positive outcome, and I’ll always be grateful for her guidance. If you’re going through a challenging situation and need someone who truly has your back, Jayne is exactly who you want in your corner.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

The only choice for family law

The due care & attention from Jayne & Patricia was incredible and I cannot thank them or the wider team enough.

Throughout the course of my working with the team, they were professional, courteous and (most importantly) incredibly knowledgeable.

Instructing a solicitor can be a difficult choice but the Burton & Co team made everything so simple that I cannot imagine using any other firm again.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Property Purchase Experience

I recently engaged **Burton & Co Solicitors** for the conveyancing process on a property purchase, and overall, I was satisfied with their service. Their team demonstrated professionalism and attention to detail, particularly in managing the legal documentation and ensuring compliance throughout the transaction.
However, there were minor delays in communication at times, which could be improved to streamline the process further. That said, their expertise in handling the legal aspects provided reassurance, and the matter was resolved satisfactorily.
I would recommend **Burton & Co Solicitors** for property transactions, with the suggestion that they enhance responsiveness to keep clients consistently informed.

1 April 2025
Unprompted review

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