CW 

Happy with how helpful and friendly the staff are.fast delivery to.

Website is easy to use and payment is made smoothly. The store has an excellent selection of products
But...
My order was updated to "Shipped". Paid extra for Signed for delivery via Royal mail. 9 days later I still have not received the order.... Used the live chat 4 times via the website, asking for an update on the delivery but nobody responded and the conversations where ended. I have sent 2 emails asking for the same information, had 0 responses.

I understand Royal mail can have a delay, but it does not take 9 days to deliver a parcel intended to be delivered within 3 days. I am patient and understand things go wrong ect...If there was a delay then I would just like to be informed, that is all.

My last email has informed them that of I do not receive the very simple information I have asked for or even just a response I will be requesting return of funds through my card provider.
The lack of communion is not appreciated

Shambles…

Ordered a new rig on the 31st took 5 days too come witch isn’t bad, however I did pay for the “upgraded delivery” and it’s shown up with no liquids, and no email to confirm the liquids whereabouts. Terrible communication, waited hours on the chats, very unhappy with customer service.

3 days later where is my liquid 😡 ????

Excellent customer service, items are great and I'm very pleased the fast delivery and secure packaging.

Cheers guys 😀

Ordered item on 12/08 - confirmation of payment from worldpay but no order confirmation email from Burn It Up.
Emailed them on the evening of 14/08 after no further correspondence received including no dispatch email.
No response received by 16/08 so left a message via their webchat.
As of today, 19/08, still no communication or response from Burn It Up (yes, I've repeatedly checked my spam folder).
Giving them until the end of the week before I dispute the order via my bank.

Edit in response to BIU response:
Given the similar experience of so many others here, I have grave doubts about your sincerity. I'm giving it until the end of the week for my item to turn up. If it does I may change my review, if not I'll be claiming my payment to you back from my bank.
After using you in the past with no issue I am beyond disappointed with you; your lack of communication is unforgivable in this day and age.

Final edit: Item finally turned up 15 days after ordering and with zero communication in the interim.
I'd already lodged a dispute with my bank this morning which I've now cancelled.
Item eventually turned up so review changed to 3 stars, but will not be using Burn it Up again.

Great price and quick delivery service, will definitely be using them again

Well didn't receive my order.. Contacted supposed to be. 24/7 support and emails no reply nothing customer service terrible in my opinion.

I am still waiting for my order no information respatch, Number not in use, don’t reply to emails or chat, don’t waste your money

Very easy transaction and items arrived quickly.

good service. Corrected an error fast and prompt, item came well packaged. No complaints

I placed an order through Burn It Up Vape’s website and paid via debit card. It’s now well past the expected delivery date, and I still haven’t received my items.

I’ve tried contacting them multiple times — via email, phone, live chat, and even left voicemails — but I haven’t received any response. At this point, I’m left with no product, no update, and no customer support.

I’m disappointed with the lack of communication and service. I’ve now had to escalate this issue through my bank to dispute the charge.

Really frustrating experience. I hope this gets resolved soon — and I’d caution others to be careful when ordering from this site if support continues to be unresponsive.

‘Products ordered on the 28th June’

Prices of stock was fairly priced and wedsite easy to navigate and helpful, hiwever....Placed order on 27th,
Paid for faster delivery, still nothing
Sent 2 email equiries asking for an update or ETA and no response.

I am still currently waiting for my delivery and a response for Sales@burnitup

Orribile shop online the product you sold me is defective...i would like my money back in my bank account..plus I sent you a video with the Odin v2 mini defective

Great product!

My apologies on my previous comment about not receiving the stack. I got the store mixed up and that was from somewhere else.

Thanks for your service

Top notch customer service. Thanks

To be perfectly open I was sent the wrong items in this purchase. The items I was sent were a more expensive version of the product I had ordered. I contacted Burn It Up and they responded quickly with an apology and advising to keep the more expensive products that were sent at no extra cost which is a resolution I was agreeable to.

It speaks volumes to their level of service that they got back to me quickly with an acceptable resolution that left me at no disadvantage.

With the best of will errors happen. It is how they have dealt with it that show what a fantastic level of service they provide.

Never reply to emails,chat live calls never had item I ordered now on chat to bank to try and get money back
I check in emails and nothing as I look every day in spam inbox ect I would like a refund please

Placed an order on the 13/04.
Sent an email on the 19/04 asking for an order update, I had taken into consideration that it was bank holiday weekend and the postal service was bound to be slow.
I've had no response, items have not turned up and am out of pocket £40. Absolutely would not recommend.

Very good company to purchase from. Highly recommend.

Your order one thing they send you another thing and when trying to tell them my order has been a mistake they have the face telling you your order was what we sent you and if you want you need to go to our website and order the correct item avoid they are a joke no one accepts responsibility for his mistake you the customer is in the wrong avoid big time.