Burgess & Co Reviews 

378
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the entire staff for being exceptionally helpful, friendly, approachable, and truly professional throughout the entire moving journey from start to finish. Many individuals state that dealing with these reliable professionals brings a refreshing sense of honesty and confidence. Consumers also note that the dedicated team provides exceptionally clear communication and keeps everyone fully informed at every single stage. People deeply appreciate that the agents consistently go above and beyond to resolve unexpected issues, significantly reduce stress, and keep complex transactions moving forward smoothly. Reviewers frequently state that having such supportive guidance makes a stressful process much easier.

What people talk about most

Staff

Consumers find staff to be an absolute pleasure to deal with, frequently describing them as reliable,... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are exceptionally helpful,... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers consistently received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Liam and Ben worked tirelessly to sell our 2-bed flat in St Kilts. The market was difficult and we lost a couple of buyers before they secured a buyer that could proceed. They helped us with questions... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(378)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchasing through Burgess and Co

Review for purchasing through Burgess and Co
All staff seemed to be informed and Ben kept me up to date nearly every week.
The staff quickly were able to answer questions.

30 April 2024
Burgess & Co logo

Reply from Burgess & Co

We really appreciate you taking the time to leave us a review. Wishing you all the best for the future.

Rated 5 out of 5 stars

Burgess & Co and our sale

Burgess & Co helped me and my sisters sell our father’s property after he passed. Burgess were very professional at each stage of the process and a diplomatic go between when difficult questions were raised.
I would recommend them to others who want a friendly company with a genuine interest in helping people to get the best price for their property with a very personal touch.

30 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, we really appreciate it. We are so glad you were happy with the service you received. Wishing you all the best for the future.

Rated 5 out of 5 stars

An excellent team of professionals

Burgess and every member of the team was upbeat, polite, well presented, courteous and very effective in their communication. It was a complex cross border purchase made easier by the very effective and informative communication. We can’t thank the team enough and would remark that they stood out amongst all the agents in the area. Would not hesitate to recommend this team to anyone.

30 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for your lovely words. We are so pleased you were happy with the service you received from everyone here at Burgess & Co. Wishing you all the best.

Rated 5 out of 5 stars

First class Estate Agents..

First class Estate Agents... helpful and professional throughout my purchasing process. Highly recommend.

23 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

Excellent service

Excellent service, kept up to date at all time and made my sale easier with their support as don't live in the area.

23 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for taking the time to leave us a review. It was a pleasure dealing with you and we are so glad we made the sale easier for you. All the best.

Rated 5 out of 5 stars

Excellent communication and support

The team at Burgess were supportive and communicated very well throughout the whole process of selling my house, which was much appreciated especially as it wasn't the best of times to be selling a property. I felt confident that any enquiries I had would be dealt with promptly, and I would receive good advice. I would highly recommend them if you are selling a property, a great team.

16 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for your kind words, we really appreciate it. We are so glad you were happy with the service you received. Wishing you all the best for the future.

Rated 5 out of 5 stars

I never got involved in any viewings…

I never got involved in any viewings they handled everything - always got full feedback subject to viewings - regular follow up with solicitors

3 April 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

A cut above the rest.

Excellent communication.
High level knowledge of marketplace.
Care about their clients.
Really nice people to do business with.
A professional team.

28 March 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for taking the time to write us a review, it is greatly appreciated. Wishing you all the best.

Rated 5 out of 5 stars

Highly Recommend Burgess & Co

My wife and I have recently exchanged on a house in Bexhill and are due to complete in a few weeks due to a few issues at the property. Whilst it seems like it’s been a stressful and long process I cannot fault Burgess & Co at all. They (especially Ben) have been extremely helpful, friendly, and professional every step of the way. They have been fantastic with their communication and always been willing to help in any way they can. I would definitely use them again in the future and would highly recommend them. Thank you to the whole team.

22 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for your kind words, we really appreciate you taking the time to leave us a review. We are so pleased to hear you were happy with the service you received. We hope we can assist you again in the future. Wishing you all the best.

Rated 5 out of 5 stars

Happy with the service

Well informed on the progress. Ben was chasing daily for updates and pushing the chair along

26 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you for taking the time to leave us a review. All the best.

Rated 5 out of 5 stars

Simply outstanding.

What a brilliant firm of estate agents! There aren’t many companies these days that make you feel like their only client. We wholeheartedly recommend this firm. Ben, Paul and all the team, thank you for restoring our faith in local businesses. Your professionalism, enthusiasm and expert guidance throughout has been both inspiring, at times when we felt like giving up, encouraging and given us sound sleep when ordinarily no sleep would have been achieved. We would recommend this firm having used them twice now and receiving the same outstanding results on both occasions. Thank you!

26 February 2024
Burgess & Co logo

Reply from Burgess & Co

Wow, what a review! Thank you so much for your kind words, we really appreciate it. It was a pleasure dealing with you again. Wishing you all the best for the future.

Rated 5 out of 5 stars

We had a number of issues outside…

We had a number of issues outside everyone's control, and with each issue, the response was "how can we help?" when some would have said "nothing to do with me!" They were extremely helpful throughout the process. At no time did we feel that they were just in it to get a sale and their commission.

22 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you for taking the time to leave us a review, we really appreciate it. It was a pleasure dealing with you. Wishing you all the best.

Rated 5 out of 5 stars

Highly recommend …

In process of buying a home through Burgess & Co and I have to say that all of the agents I have dealt with have been very attentive and extremely helpful. Would highly recommend.

5 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for your review, we really appreciate it.

Rated 5 out of 5 stars

Excellent Service

As buyers we found Burgess & Co to be professional, engaged and efficient as well as friendly. It was their engagement that made the purchase at a fair price possible.

31 January 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for leaving us a review, it is greatly appreciated. Wishing you all the best.

Rated 5 out of 5 stars

Excellent

Excellent service throughout the process. Courteous, friendly and professional. I cannot fault the service I received. Highly recommended.

5 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

An absolutely first class service

An absolutely first class service from taking instructions through to the completion of a sale in a difficult market. The whole team was committed and supportive throughout the process and kept up to date with the chain of purchasers to achieve the sale.

6 February 2024
Burgess & Co logo

Reply from Burgess & Co

Thank you for taking the time to leave us a review, we are very grateful. It was a pleasure dealing with you and we would like to wish you all the best for the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look