Burchell Edwards - Estate & Letting Agents Reviews 

I would like to say thank you and well done very much to Ms Emily Hogg, lady who is covering Burchells in Sheldon. I have never received excellent service until I work with Emily. I hope Emily stays🤞🏻

Thank you to Emma, Kelly and Amee. Fantastic service throughout my sales process and buying my new home. Great communication very professional would highly recommend 😁

Thanks to Amee and a team in Castle Bromwich branch. Very professional and helpful.

Absolutely disgusted.
Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb.
Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.

All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.

Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.

Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS

Thank you to Emily & Tom for all your hard work
Good communication, very professional

We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.

I tried to book viewing appointments and they never gave me an appointment but they were very much interested in trying to help me get a mortgage for “best deal”

Very bad experience as a tenant.
Take photos of everything to have your own inventory, be aware of any current problems and email them, and don't be afraid to use de DPS.

Utter liars. Told me my Halifax lending decision (off Halifax) wasn’t worth the paper it was written on?? Absolute jokers and worst agents around, avoid.

Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.

This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.
I'd stay well clear of this company. They are liars and a waste of time!!!

Received Excellent service from Emily. Thomas was good as well.

Burchell Edwards is one of the worst estate agencies I have dealt with. Their branch in Hucknall (Nottingham) was the estate agents for a property I was about to buy. It was misinformation from the beginning to the end. First, they'll want you to use their preferred Mortgage Advisors, otherwise NO DEAL. After waiting for 6 Months with my mortgage and everything ready (as early as 1 month after the offer), Burchell Edwards called to inform me that the developers have increased the price of the property and that if I can not afford the new price then they'll have to pull out. Such nonsense! After all their lies and making me incur several other costs: from extras, solicitors fees, to even paying their "preferred" mortgage advisors. They said they are willing to refund my reservation fee and expenses for the extras. Nothing more nothing less. Even with this refund I had to chase them several times to get it processed. My advice to everyone who intends to use any of Burchell Edwards' services is simple: Run as fast as you can; they are trouble. To be warned is to be forearmed!

Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.

Do not use this company! They tell you incorrect information, only to catch you as a client. Then they refuse to help you.

Excellent service received by Emily. She was really helpful and got me a quick moving date.

We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.

Never recommend this company to anyone. We given contract to sell our flat to them in March but still no where near completion. Avoid Avoid please

I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them again

One example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned.
They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.
I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts
. I would never use this company again.

Steven from sheldon branch
Come and visit my property for valuations, he is very helpful and professional, he promised me to find my ideal house