Buongusto Reviews 128

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The food was delicious and the staff was so nice. Claire behind the bar was great, and my waitress Stevie was so helpful. I will definitely return soon! -Jordan

Rated 5 out of 5 stars

I'd written to the company to ask about machine compatibility, as many Nespresso-compatible pods didn't work with Krups Inissia. They very kindly sent me two packs of samples so I could try them -... See more

Rated 5 out of 5 stars

Package arrived fast, despite me having chosen the slowest option and during the Christmas rush. Coffee tasted decent enough for a decaffeinated ESE pod. My only complaint is that the 'tongue' is to... See more

Rated 5 out of 5 stars

There are lots of compatible Nespresso coffee pods on the market but very few that match up to the quality and flavour of good coffee, sold in a user friendly pod. If like me you have bought pods in... See more

Company details

  1. Coffee Store

Information provided by various external sources

Supplier of the finest Italian coffee products - Buongusto's coffee is carefully selected from the best quality sources of various origins around the world and is roasted by our highly experienced team in Naples, Italy. In whatever guise you enjoy your coffee, from beans to pods and capsules, you can rest assured that Buongusto will deliver the perfect coffee experience. Enjoy your own little piece of Italy; lose yourself in the intense aroma of authentic Neapolitan coffee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great restaurant

The food was delicious and the staff was so nice. Claire behind the bar was great, and my waitress Stevie was so helpful. I will definitely return soon!
-Jordan

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Initially

Initially, I was quite anxious about venturing away from Nespresso capsules due to concerns about compatibility, flavor, expenses, and recycling options.In my quest to find a Nespresso-compatible capsule, I noticed a range of prices, though quality descriptions seemed similar. This made choosing one brand over another challenging because no company would openly admit to offering subpar coffee at a low cost. I aimed for a delightful coffee experience without overpaying, so I was open to alternatives offering better value.Additionally, I was frustrated by the recycling limitations with Nespresso, as I couldn't conveniently recycle their capsules alongside my recurring home deliveries. Therefore, I sought plastic capsules that I could recycle with my regular waste management practices.To my delight, Buongusto delivered promptly and provided an excellent cup of coffee at a significantly competitive price compared to what I was accustomed to. While Nespresso offers a wider selection, I had my top three favorites, and now with Intenso, I've found three equally satisfying options.Trying them was a great decision—I saved money, relished the coffee, and easily recycled the used capsules. These were crucial factors for me, and Buongusto met them all.If you're hesitant about trying Intenso, I recommend giving it a shot; you might find yourself pleasantly surprised, as I was!Best wishes,Kieron

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very good service. Arrived when it was supposed to. Well packaged. Works perfectly with Nespresso machine and coffee is very tasty.

22 December 2014
Unprompted review
Rated 5 out of 5 stars

First order

Prompt and quick delivery. So far only tried a few of the different blends but all brilliant. Nice to have the opportunity to try the different blends before choosing the one we like best

16 December 2014
Unprompted review
Rated 5 out of 5 stars

First class service!

This was the first time I have used this company to order my ESE pods. The ordering process was remarkably straightforward, and delivery (tracked) the next day was spot on.
I will not hesitate to continue to purchase my coffee from Buongusto!

14 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

The gods were delivered speedily and safely and were exactly as ordered at a very good price. I was delighted with the service.

13 December 2014
Unprompted review
Rated 5 out of 5 stars

variety pack of 150 ese pods

Excellent choice and value for money. Great selection of coffees to suit all tastes. First rate service and web site very informative and easy to use. Fast delivery, all round no-fuss experience. Would definitely recommend variety packs giving the opportunity to experience many different coffee tastes. Also, individual coffee packs very reasonably priced.

7 December 2014
Unprompted review
Rated 4 out of 5 stars

Good value product.

The price was excellent and arrived in the time stated. The quality of the packaging is good and compares well with similar higher priced coffee pods. My only slight disappointment is that all the individual foil wraps are loose in the box and I need to sort them.

7 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Easy to order from website, coffee arrived promptly, really pleased with quatity. Definitely use again.

7 December 2014
Unprompted review
Rated 5 out of 5 stars

Fast delivery, decent coffee

Package arrived fast, despite me having chosen the slowest option and during the Christmas rush.
Coffee tasted decent enough for a decaffeinated ESE pod. My only complaint is that the 'tongue' is too short, and it just folds in and sticks to the pod inside the espresso maker, making it difficult to pull out (I have to use a fork). I'm not sure if it's the standard, but I've had no such issue with ESE pods made by other companies.

2 December 2014
Unprompted review
Rated 5 out of 5 stars

How coffee should taste

The coffee arrived the day after we ordered it which was most impressive. Both the espresso & Aribaca have a full, creamy flavour and wad very reasonably priced. Will definitely order again

17 November 2014
Unprompted review
Rated 5 out of 5 stars

Speedy service, excellent product

Have never used this site before and was very pleasantly surprised by how easy it was to order, the friendliness of the service, the speed of delivery and, most importantly, the quality of the product. Will definitely use Buongusto again.

16 November 2014
Unprompted review
Rated 5 out of 5 stars

The Expresso route to happy staff

In our office we do like a "luxury" coffee at lunch time, but our (existing) espresso machine was giving up the ghost, it just could not cope with making 6 to 8 espresso's a day (and it was less than 2 years old). So following some market research and a chat with the helpful people at Buongusto, we bought an RDL "Sweet" Espresso machine from them. All we can say is that the new machine exctracts much more flavour from the ESE pod's than our old machine did, and it does so very quietly (good for the office environment).

7 November 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Peter - Thank you for your kind review! We are delighted that you are pleased with your purchase and wish you and the team happy coffee drinking!

Rated 5 out of 5 stars

Next day delivery and excellent coffee.

My coffee capsules arrived the next day. Of a very high quality and packaged very well. I have tried many other coffee capsules and these are the best so far for the price. will definately buy them again.

4 November 2014
Unprompted review
Rated 3 out of 5 stars

Not as good as nespresso and capsules too big

Had the decaffeinato from Buongusto. Liz didn't like the coffee. I thought it was ok but not as good as nespresso. Capsules were a bit large and didn't fit very well into the coffee machine and had to push them in quite hard and push the lid down- hope I am not going to break the machine

3 November 2014
Unprompted review
Buongusto logo

Reply from Buongusto

Jim - we are sorry to learn that the capsules were not to your liking. We understand that these things are a matter of taste so thank you for trying us.
We appreciate you taking the time to review our product(s) - customer opinions are at the centre of our customer care policy. Best wishes, Buongusto.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look