Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bait and Switch
Keeps you sitting there for 5 minutes while it loads. Then says it can only send the results if you give your email... after you reluctantly do that it goes straight to "we also need your credit card info" page.
4 September 2025
Unprompted review
Reply from Bumper
Hi Dan,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Fraud and a bad product
Absolute Fraud.
I signed up for a one time report and avoided the option to get multiple reports a month, since i only needed one Report.
They unknowingly and without approval or knowledge attached a digital wallet to my Credit card and started taking out 24.99 a month, 3 times the cost of one report.
When i was informed a digital wallet had been attached, i had it disconnected and got a new credit card. Somehow even with a new card with new numbers and a new security code, they were able to continue billing my card for months before i caught them.
ON top of all that, the actual report i got was terrible, it tells you more about what the vehicles maintenance scheduled is, then what was actually done on our car, Car fax is 10 times more informative and they don't resort to Fraudulent business practices
The phone number they supply has no option to speak with a person.
3 September 2025
Unprompted review
Reply from Bumper
Hi Ed,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
We regret to inform you that we currently do not have any available phone lines for Bumper. However, please feel free to reach out to us via email or chat, and we will be happy to assist you.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Can we ask you to please email us at support@Bumper.com. ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Horrible experience..didn't give solid…
Horrible experience..didn't give solid information
3 September 2025
Reply from Bumper
Hi Richard,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you weren't able to locate the information you are looking for.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
I was able to locate your account using the information provided.
Please be assured that your account was canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
What a joke
What a joke, ordered 1 report for $5 yet continue to get charged monthly nearly $30. Reach out to them they claim I have no account, which I don't, yet care less that I'm being charged and have to constantly file a dispute with my credit card each month
1 September 2025
Unprompted review
Reply from Bumper
Hi Brandon,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account as well as your most recent contact with our customer service using the information provided.
Rest assured, the account was already cancelled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Good day
Good day. You charged $27.99 from my card on 09/01/2025. Why? I did not subscribe to any of your services. Please cancel and refund my money.
1 September 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for taking the time to share your feedback with us.
Apologies for any confusion or inconvenience. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were unable to locate an account using the information provided.
For further assistance, please email us at support@Bumper.com.
Fraud
I have never been on this sight before this; got a fraudulent 30$ charge from it. Came to talk to support and they just led me on and told me to wait 48 hours for an email from there support after I just got done talking to them for 30ish minutes. Sketchy website overall; went through my emails and never once had an email from “bumper.com” and can prove it. Shady website,shady practice, shady business.
1 September 2025
Unprompted review
Reply from Bumper
Hi James,
Thank you for taking the time to share your feedback with us.
Apologies for any confusion. Please be assured that we are a legit company.
I am unable to locate any account using the information provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from Bumper
Hi Paul,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Bumper is a website that provides a searchable database of aggregated vehicle public records. Bumper's goal is to provide you with access to vehicle records that were formerly only available to dealerships and companies with deep pockets, in a way that is easy, affordable, and fast. All searches are run by you in your account, once you sign up for an account.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Sad I have to give them one star
Sad I have to give them one star. Bumper should be ashamed of themselves for sneaking money out of peoples accounts. Scam. You can write back all of you apologetic bullshit about "You paid one dollar blah blah blah" but your business model is criminal and you know it.
27 August 2025
Unprompted review
Reply from Bumper
Hi Darin,
Thank you for reaching out and apologies for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided. It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Search your own vehicle
Cancelling subscriptions on this app is more complicated than necessary just like all VIN websites especially those that claim to be "free". To cancel this, go into your account, scroll down to "Edit Account Information", then click "Cancel My Account". To prevent future charges on your card from other websites that have had your card information sold to them, lock the card used for the Bumper subscription for one month. After that, either unlock the card or get an entirely new one. This website asks for too much information when all I am requesting is a VIN check. If I am looking at a car, I want the information about the car. I don't want to give MY personal information when that has nothing to do with the car. In addition, the information on this website is either information that you can figure out just by looking at the car and therefore not worth a VIN check, or just straight up inaccurate. I have tested their information on different accounts at different levels of subscriptions. On one of my accounts, I decided to look up my personal vehicle. I bought it brand new over 20 years ago, I am still it's only owner, and I have 0 accident history on it. Bumper claimed it had 3 owners as did VinSeeker. What a joke. I also looked up a salvage vehicle that I know was salvaged because my friend salvaged it himself. Bumper listed it as a clean title. Overall, the website isn't bad, but since you get multiple VIN checks as part of the subscription, use it on your own vehicle and see what information comes out of it. Then decide whether or not you want to trust it.
21 August 2025
Unprompted review
Reply from Bumper
Hi Tovi,
Thank you for bringing this to our attention.
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
The experience was good to locate…
The experience was good to locate vehicles by VIN # and it was easy and clear.
25 August 2025
Reply from Bumper
Hi Michael,
Thank you for taking the time to leave a review!
We are glad to hear that you find our service very helpful.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Reply from Bumper
Hi there,
Thank you for taking the time to share your feedback with us.
Can you provide additional information as to what specific information are you looking for that is not available?
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
big scam
I visited Bumper to use a promoted service to check car info for $1. At no point did I consent to enroll in a monthly subscription service for $27.99. Bumper then proceeded to not only charge my card the $1 without clear terms, but also—without my knowledge or consent—retained my payment details to enroll me in a costly recurring subscription plan I never agreed to.
This practice is a blatant violation of the Federal Trade Commission's (FTC) Negative Option Rule and other statutes prohibiting unfair and deceptive acts. You are legally required to obtain express, informed consent for a recurring subscription, which you categorically failed to do.
This is not a simple billing error; it is a pattern of fraudulent enrollment that numerous other users have reported.
6 July 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Based on your review it appears that you signed up for our 7 day trial period.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Can we ask you to please email us at support@Bumper.com. ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
did not notice automatic billing at end…
did not notice automatic billing at end of trial period. was charged for 3 months before noticing
19 August 2025
Reply from Bumper
Hi Mark,
Thank you for taking the time to share your feedback with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account and your recent contact with our customer service. Please be assured that your account was canceled and will not be charged moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
No information was available to me with…
No information was available to me with the VIN # provided but no direction on how to proceed was given, no attempt to get me the info I was requesting.
19 August 2025
Reply from Bumper
Hi Catherine,
Thank you for taking the time to share your feedback with us.
Apologies for any confusion or inconvenience.
I was able to locate your account and review your recent search. Upon further review, it appears that the VIN # you provided is not valid, that's why there was no report provided in return.
Please double check with the VIN # and rerun your search.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Major scam, protect your info
I was signed up for a subscription without my knowledge for 29.95 per month. After canceling they continue to charge my card using different company names so they can claim it is not them. However I only signed up for one VIN service throughout my car buying process so it’s impossible for anyone by Bumper to charge me.
15 July 2025
Unprompted review
Reply from Bumper
Hi Marlon,
Thank you for bringing this to our attention. We take all feedback seriously and strive to provide the best possible service.
I was able to locate your account as well as your most recent contact with our customer service using the information provided.
However, upon further investigation, the screenshot provided does not appear to be from Bumper. It may be associated with a different service.
Please be assured that your account with us was successfully cancelled and refunded on 07/20/25.
We are more than happy to assist in clarifying the charge in question.
Please feel free to email us at support@Bumper.com.
SCAM
Not only did the report not provide the details I was expecting, but they charged me on the first day of a free 7-day trial. I contacted them immediately to ask for a refund and they ignored me. It's false advertising to say your customer gets a trial but charge them anyway. Doesn't matter whether it's $1 or $100. Just be honest. Glad I didn't try the 2nd-level subscription, because the charge wouldn't have been nominal.
13 August 2025
Unprompted review
Reply from Bumper
Hi Melody,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle
I was able to locate your account as well as your most recent contact with our customer service using the information provided.
Rest assured, the account was already cancelled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
They are thief they rub your card info…
They are thief they rub your card info and start charging you.
11 August 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for reaching out and we do apologize for any confusion or inconvenience.
Please know that all accounts are created by the user's end. Rest assured that your information is safe and secure with us whenever you sign up for an account.
Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
If we can provide any further assistance, please feel free to email us at support@Bumper.com
Makes you wait five minutes to ask you…
Makes you wait five minutes to ask you for a email. Horrible service
11 August 2025
Unprompted review
Reply from Bumper
Hi Gabe,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience with our site. Please know that we continuously strive to improve our website. We want to ensure you that our customers are our priority and providing exceptional service is our motto, please accept our sincerest apologies for this occurrence.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
I tried all things after payment its…
I tried all things after payment its said invalid vin number which is actually that vin number is valid through nsw website.
11 August 2025
Unprompted review
Reply from Bumper
Hi Dilawer,
I'm sorry to hear that you're having trouble locating the information you're looking for.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Additionally, I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Impossible to cancel
Impossible to cancel, and also pretends to do a "deep search" but just gives you basic information that you already know about. I try to unsubscribe/cancel but no luck at all I think they keep it this way so everyone can be charged extra money for a service that doesn't even work. I don't recommend using it.
1 August 2025
Unprompted review
Reply from Bumper
Hi Gianni,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
We are unable to locate your account using the information provided. Please email us at support@Bumper.com with your account information and we'd be more glad to assist you.
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