BulletVPN Reviews 216

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more

Rated 1 out of 5 stars

dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more

Company replied

Rated 4 out of 5 stars

It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more

Company replied

Rated 5 out of 5 stars

Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

216 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Just excellent!

Excellent & very attentive service, the support staff went out of their way to assist and then also went beyond that! As a new customer, I am very impressed. BulletVPN is putting big-name VPN providers to shame with their no-fuss & speedy VPN service!

24 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Jaco,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

5 star VPN

5 star VPN
They can do what no one else can seem to...
Well done Bullet team

19 June 2020
Unprompted review
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Reply from BulletVPN

Hi Nazier,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

Great customer support

Great customer support.
Love it !!

18 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Sup,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

Great customer service,quick to solve…

Great customer service,quick to solve my problem and great communications.Well done BulletVPN thank you.

10 June 2020
Unprompted review
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Reply from BulletVPN

Hi Terry,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

I like BulletVPN

Great service. Customer support responds very quickly.
Good speed. Excellent level of protection. Great price.

1 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Domina,
Thank you so much for this great review. We really appreciate it!

Rated 4 out of 5 stars

Good VPN for Netflix.

I got this VPN for Netflix.

The macOS application was not compatible with the version of macOS, so I had to go with manual install. Which is not very easy for someone with not enough computer knowledge.

The support department is pretty quick in answering, and they found the right server to access Netflix.

So far so good.

27 April 2020
Unprompted review
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Reply from BulletVPN

Hi Remi,

Thank you so much for this great review. We really appreciate it!

Rated 4 out of 5 stars

I had quite a good impression at first…

I had quite a good impression at first sight but need more time to conclude if this VPN fits my needs. However, I cannot find the app on Mac app store. It should be there for convenience.

25 April 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello,
Thank you for sharing your experience with us. We will take your suggestion into consideration. BulletVPN appreciates your business and support!

Rated 5 out of 5 stars

Excellent customer support

Great product, great price. I am not a techy and needed some technical support. Sorted with one email in less than a few hours. Excellent.

22 April 2020
Unprompted review
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Reply from BulletVPN

Hello Rob,

That is great to hear! We really appreciate your wonderful review as we strive to meet your expectations. Enjoy!

Rated 5 out of 5 stars

Good VPN Service which isn't very expensive.

Have been using Bullet VPN for about 4 months and have never had a day when I felt like I needed more. They have been very forthcoming with any kind of support query you raise and have always delivered.

In terms of speed and availability of servers, I would say they are pretty optimal for my usage.

Can watch US Netflix using a few of their US servers though not all .Netflix has been real efficient in blocking servers but Bullet seems to have one or two which works.

2 April 2020
Unprompted review
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Reply from BulletVPN

Hello,

That is great to hear! We really appreciate your wonderful review as we strive to meet your expectations. Enjoy!

Rated 5 out of 5 stars

Best choice for Players

I use it to play on Xbox One.
1. I create WiFi Hot Spot on my PC.
2. Then I run BulletVPN and select preferable server.
3. Finally connect console to my WiFi Hot Spot.

New exclusive Xbox One game Bless Unleashed MMO doesnt allow russian gamers play the game. Somehow it recognizes russian IP's and blocks them. BulletVPN helped me a lot! I turn it on and play game without problems. My tests from using BulletVPN: low ping, fast speed, stable connection and valid support.

17 March 2020
Unprompted review
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Reply from BulletVPN

Hi,
Thank you for sharing your wonderful experience. We really appreciate your feedback. Let us know if you need any help in the future and we’re glad to assist.

Rated 5 out of 5 stars

Awesome service

Awesome service. Very patient, as I am not very tech savy. Highly recommended

2 March 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Canea,
Thank you so much for this great review. We really appreciate it! Please don’t hesitate to contact us anytime, if you need any help.

Rated 5 out of 5 stars

Excellent VPN and customer support

I have been using Bullet just for a week and I’m very satisfied with the service. Good amount of servers and great speeds. BulletVPN has one of the most helpful, friendly and efficient customer support I’ve ever used. The feedback is very fast and effective.

28 February 2020
Unprompted review
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Reply from BulletVPN

Hi Denise,

Thank you so much for this great review. We really appreciate it!

Rated 5 out of 5 stars

Great VPN, with excellent customer support

I have only been using BulletVPN for one day, but so far I am very happy with the service. I am getting excellent download speeds, which are basically the same as when not to connected to the VPN.

But more importantly, they provide very responsive and helpful customer support. I had some minor issues with the VPN and the issues were resolved quickly via live chat. With several other VPNs, I've experienced terrible customer support. Often, not only do the customer support agents I've talked to via live chat, only provide very basic support, which is often of little help, but the support provided through support tickets is also often not much better. That's certainly not the case with all other VPNs. But I have had bad experiences with more VPNs than I have received good customer service from. So I was impressed with the level of support I received from BulletVPN via live chat.

One downside, is that at the moment, their Windows software is very basic. However they have told me that a new version with more features is coming soon.

28 February 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Roger,

Thank you so much for your great feedback. We really appreciate it.

As part of our 2020 expansion plan, we are rolling out major updates in the coming weeks in terms of adding new features to the app and integrate new service components.

Rated 5 out of 5 stars

Amazing customer service

BulletVPN really goes above and beyond when it comes to customer service, second to none. The VPN itself comes with a variety of servers, although the amount could be more. Altogether, a very satisfied customer here!

12 February 2020
Unprompted review
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Reply from BulletVPN

Hi,
Thank you so much for this great review. We really appreciate it! Please don’t hesitate to contact us anytime, if you need any help.

Rated 5 out of 5 stars

Stable, Reliable & Great Customer Service

Stable, Reliable & Great Customer Service

I've always loved BulletVPN, their service is stable and reliable and their Customer Service has always been swift and accurate. I recently transitioned from a monthly plan to buying a lifetime pass and the transition was a little confusing for my computer. Sent an inquiry to their customer service team and they fixed the issue, which was kind of my mistake, in a jiff.

10 February 2020
Unprompted review
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Reply from BulletVPN

Hi Katherine,

Thank you so much for this great review. We really appreciate it! Please don’t hesitate to contact us anytime, if you need any help.

Rated 2 out of 5 stars

Needs more BASIC features

There's no notifications letting the user know the connection status. Not in Android (notifcation bar), and not in Windows (task tray). To find out, you need to either open the app or open up a browser that tells you your IP (and see if it's different than what it actually is). Also, on windows startup, you have to manually launch the program, login, then connect. The "automatically connect" feature only works AFTER you login in after opening the program. Talk about all the pros you want, but until these basic things that are standard in any other VPN I've tried get fixed, I would NOT recommend BulletVPN at all.

Update 2/24/2020: Well, it's been a few weeks and still no updates. Still the same issues. Almost half a year and no updates for Android. I'll change my review again if/when there's an update.

10 February 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Jamie,

Thank you for your constructive feedback. We are aware of your concerns, we have not updated the apps in a while because we have opted to rebuild all the apps from scratch for better performance and new features instead of adding features to the old apps. The apps are in their latest development phases and once stable we will release them. We would be happy to know your feedback once released. If you are interested in having a look at the beta versions once stable please drop us an email at support@bulletvpn.com

Rated 5 out of 5 stars

Excellent Vpn

Excellent Vpn, USA Netflix, disney+ and Amazon prime video works, great speeds 5/5 👍👍👍

8 February 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Kevin,

Thank you so much for this great review. We really appreciate it!

Rated 5 out of 5 stars

The BulletVPN support is SUPERIOR!

The BulletVPN support is far from excellent. The are SUPERIOR! Stuck with me for days & nights to help resolve the issue of the VPN not connecting to any servers on my FireTV stick.
Now that is what I call "customer service."

27 January 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Thank you for this great review. It means a lot to us.

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