This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more
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dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more
Company replied
It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more
Company replied
Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more
Company replied
Company details
Written by the company
Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.
Contact info
Narva maantee 5, 10117, Tallinn, Estonia
- 3726027267
- feedback@bulletvpn.com
- bulletvpn.com
Replied to 50% of negative reviews
Typically replies within 48 hours
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Ideal VPN for Expats
Perfect for Nvidia Shield TV
I mainly use the 2019 Nvidia Shield TV for streaming and for someone who moves around a lot, having a VPN app on the Shield is an absolute must. Unfortunately, not all VPN service providers have dedicated apps for the Nvidia Shield, or other Android TVs for that matter. For my needs, BulletVPN fits perfectly. Turn on the Shield TV, launch the Bullet VPN app, connect to a server. That's all there is to it.

Reply from BulletVPN
DSTV Issue Resolved
I had an issue that was addressed in a very timely and professional matter. This was the second time they responded quickly and efficiently resolving the issue.

Reply from BulletVPN
Amazing response and support
The speed at which you guys responded to issues is super awesome. i totally enjoy your services and would recommend completely. Thanks guys.

Reply from BulletVPN
The customer service was quick to reply…
The customer service was quick to reply to my query which was solved in no time! I highly recommend the company!

Reply from BulletVPN
Cheap and reliable VPN
Cheap and reliable VPN. If server shown workig- you can actually connect and use it. Speed is enought for browsing and downloading. App is easy to use. Got lifetime subscription deal from stacksocial.

Reply from BulletVPN
Excellent Customer Service
I had an issue with setting up the VPN. When I reached out in frustration Henry from the customer service team acknowledged me straight away.
He proceeded to get a technician to connect to my PC at a time and day of my choice.
The technician fixed the issues in minutes.
Seamless customer service from start to finish. A massive well done to Henry and the BulleVPN team.
I would recommend their service to everyone.

Reply from BulletVPN
Ideal VPN for Expats
I have used BulletVPN as my primary VPN for the past 2 years. I’ve yet to run into any problems with the service. While there are cheaper alternatives out there, you do get what you pay for. The BulletVPN app itself was sort of outdated but luckily that has been resolved with the latest updates. Would definitely recommend.

Reply from BulletVPN
Ideal VPN for expats
I've tried plenty of VPNs over the years for both personal and business purposes. Given that I travel a lot, I constantly need a VPN to connect to the various sites and apps that are strictly available back home.
I've been using BulletVPN for a couple of months now and all in all, the experience has been a positive one.
The BulletVPN app itself is easy to use and its ability to unblock geo-restricted content is second to none. I had one issue where I wasn't able to connect to a specific server for some reason and contacted BulletVPN's support as a result.
They got back to me fairly quickly and they fixed the problem.
Server speed is on the high side especially if you choose to connect to one of the UltraHD servers.
Similarly to other high-end VPNs, you get to use the superior WireGuard protocol. A VPN Kill Switch option is also available.
In all honesty, I was somewhat hesitant to choose the 3-year subscription but given that it costs only $3.39 a month and, as of now, it's all working as intended, I got more than a bang for my buck.

Reply from BulletVPN
I am using this VPN for one a half years
I am using this VPN for one and a half years and it is good with a here and there glitches. DSTV tried to block it but Bullet always found a way to work around the issues. Great service.

Reply from BulletVPN
The worst VPN you can buy
The worst VPN you can buy. Too slow, servers don't work specially for Kayo and DSTV. They say it will be fixed and they NEVER do. Any VPN in the market is better, hence, I canceled my subscription. Thank you for the WORST VPN SERVICE EVER.

Reply from BulletVPN
BulletVPN working well
With the new version of BulletVPN, it was really a
pleasure to have watched rugby on Saturday, 16 Jul 2022. For the full 80 minutes,
there were no problems (was watching on DSTV4).
With the previous version/s I always experienced problems, like break in
connectivity and lengthy re-connections.
A BIG THANK YOU to the BulletVPN team.
Top notch vpn services
Top notch vpn services, very fast, sometimes you get a slow server but it doesn't last long.
Highly recommended

Reply from BulletVPN
I am going to be honest here and I will…
I am going to be honest here and I will say it's the best vpn til now and awesome thing that it's free and I hope it says that way because it's helping many students and other people and it has amazingly fast servers and the support team is fabulous helps and solves any problem you have and it's just the best I have tried 100s of other but they are paid and still not good and it's just the best... ❤❤❤❤
Great experience to date!
Great experience to date!
BulletVPN worked great for 10 months. My favourite streaming service ended up blocking the VPN. I reported it to the team - response times are usually pretty quick and they were able to address the issue.
Great to see they are actively making sure their product stays leading edge for existing customers
Excellent Service
No VPN is perfect and sites will block VPN's. Bullet are very responsive and if you raise the issue within a day their technical team is able to resolve the issue.
Bullet strives for customer excellence and very happy to assist and get you back watching your favourites streaming service from abroad.
Worked great for several months
Worked great for several months. Then they rammed thru updates and problems started. Customer support staff is useless after multiple interactions. They just tell you to do clean re-install, which doesn't resolve the issue. Or they want to "ghost" your computer from remote access, which is too high risk for security reasons.

Reply from BulletVPN
Streaming Kayo in UK does not work anymore
2021 in UK, streaming Kayo worked brilliantly, HD quality, never dropped out.
2022, poor speeds, and quality, continually drops out until "Error 008" & media playback issue found appear on Kayo. Asked Bullet why and when will this will be fixed. Response was do not know and do not have a timeline, please keep paying for an unusable service until we fix it... The only reason I have Bullet is to watch kayo.
Edit Re reply:
Yes obviously it's because of aggressive blocks on your service. Your a VPN trying to circumvent geo-blocking restrictions. The main issue is that you continue to advertise that your product works 100% with Kayo overseas which is blatant false advertising........

Reply from BulletVPN
They force their own DNS
Used to use bulletvpn till I discovered they do force their DNS on their customers! do a DNS leak test after setting up any free DNS, and you will find out they force it all through them!
I contacted their customer support regarding this issue since a month ago, and they replied with the usual " Will get back to you ".
They do it at least with their Wireguard connections, did not test OVPN yet, but this practice does tell you a lot about who you should trust with your data!
I believe this should be investigated since it contradict their SLA and privacy policy.

Reply from BulletVPN
Works but server speeds are slow even…
Works but server speeds are slow even on "HD servers". Cant recommend unfortunately and not fit for video streaming.

Reply from BulletVPN
Bullet is ok
I'm with this service from one year. It support all vpn protocols, fast support team and very good speed.
Price not expensive.

Reply from BulletVPN
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