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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their effectiveness, consistent potency, and appealing characteristics like smell and flavor. Many also appreciate the variety and selection available, as well as the discreet packaging and clear communication regarding product details. However, some people were dissatisfied with the customer service and response times. Reviewers often report difficulties in getting replies to their inquiries, especially when issues arise with orders, such as missing items or payment problems. There are also mixed opinions regarding the overall order experience, with some customers experiencing delays or problems with their shipments.

What people talk about most

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant issues, such as missing... See more

Product

People report ambiguous experiences with product. Many customers praise the quality, describing items as... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a significant... See more

Customer service

Clients share negative opinions on customer service, with many reporting that support is "next to nil."... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the strong, fresh, and potent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ordering and honestly surprised how cheap it was for the amount I got. Quality wasn’t top-shelf but way better than expected at that price.

Company replied

Rated 4 out of 5 stars

Ive ordered a couple times now and the grade is good for what you pay for sure. Definitely worth the money imo anyway, and Ive smoked for over 20 yrs now. Had an issues 1 time with payment but it all... See more

Company replied

Rated 4 out of 5 stars

i received a lower quality order on Aug. 15. . So i returned it to Bulk Buddy at my expense . UPDATE : Sept / 03 / 2025. I contacted BulkBuddy and they have shipped me a replacement order .... See more

Company replied


Company details

  1. Cannabis store

Written by the company

Welcome to Bulk Buddy, your premier online cannabis dispensary in Canada. We excel in providing an exceptional shopping experience, allowing you to effortlessly buy cannabis online from the comfort of your home. Our extensive range features everything from premium cannabis flowers and potent concentrates to delicious edibles, soothing topicals, and high-quality CBD products. Each item is carefully chosen to ensure maximum quality and potency, meeting the highest industry standards. As a leading Canadian online dispensary, we're committed to delivering exceptional customer service and superior cannabis products to our clients nationwide. Whether you're a seasoned cannabis user or new to the world of cannabis, Bulk Buddy is here to help you discover the perfect products to suit your needs and tastes. Explore our wide selection today and experience the convenience of buying cannabis online with Bulk Buddy.


Contact info

3.4

Average

TrustScore 3.5 out of 5

450 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

First time ordering and honestly…

First time ordering and honestly surprised how cheap it was for the amount I got. Quality wasn’t top-shelf but way better than expected at that price.

28 March 2026
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

March 23 2026

March 23 2026
AAAA means AA at best.
Mold is not crystals dip shits
Oh BULK BULLSHIT, Your weed is moldy and or dry as the Sahara desert.
You sell moldy swag then refuse to give back the money.
Don't trust these goof pieces of shit with your health or weed needs.

24 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 3 out of 5 stars

Always had good experiences with this…

Always had good experiences with this company until my last order. I order 2 things an only received one. No one will answer on live chat and over sent emails and since Thursday last week I’ve received one email back I sent all information they asked for and screenshots and no reply yet. Hopeing to have it resolved soon….

19 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

Customer assumes all risks: Paid $ and no product

** Update: March 24, 2026 (1:36pm PT) Sent email with all details to Bulk Buddy before posting this review. **

Bulk Buddy only accepts etransfer with auto deposit. Customer is at the mercy of Bulk Buddy to deliver on what they paid for.

I placed an order on March 7, 2026 (Order #708834) for CBD to manage my elderly dog's pain. As of today (March 24, 2026), still no response.

Here's all my details.

This is my third or fourth attempt reaching out to you for update about a refund or resend order (Order #708834 originally placed on March 7, 2026).

Here are details I have for this order, and the time and efforts I've spent on trying to resolve this issue with Canada Post (the mail delivery service Bulk Buddy chose)

March 23, 2026: Canada Post called and indicated they searched their facility and cannot locate the package. Canada Post indicated they updated the ticket in their CRM to indicate the package cannot be found on their CRM and that you (Bulk Buddy aka ReRoll) is clear to file a claim.

March 20, 2026: I visited the main Canada Post office in my area for support.

March 19, 2026: I visited the postal outlet where the Delivery Notice indicated to pickup for the 4th time, and still no package can be found.

March 19, 2026: I emailed Bulk Buddy and no response was received.

March 18, 2026: I responded to Bulk Buddy's request for Order Number (Order #708834).

March 17, 2026: I emailed Bulk Buddy about missing package.

March 17, 2026: Opened a ticket with Canada Post about this missing item. Ticket Number: 0162755591
Submitted: 2026/03/17
Reference Number: 1252086630980170
Expected Resolution Date: 2026/03/24

March 16, 2026:  I visited the postal outlet where the Delivery Notice indicated to pickup for the 3rd time, and still no package can be found.

March 13, 2026: I visited the postal outlet where the Delivery Notice indicated to pickup for the 2nd time, and still no package can be found.

March 11, 2026: Delivery Notice left, and I visited the postal outlet to pickup, package has not arrived at postal outlet.

March 7, 2026: Order #708834 placed and paid to Bulk Buddy.

23 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 2 out of 5 stars

Really frustrating experience

I always had a good experience in the past, but this last order went missing, and getting any help or even an a reply from someone is almost impossible. I waited almost a month before contacting them about the package. I even contacted CanadaPost, the package is deemed lost. BulkBuddy.co still hasn't offered a resolution. I will update if a resolution is found, but I've lost hope. I'm out $150 and no product. I use it medicinally and can't afford to just buy more. I'm so disappointed, I had such confidence in these guys. Not to mention their online help tool says there is someone available to answer, and you never get a reply that way either.

24 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

Scam

They accept my payment but never send my order and they Ignore my massages

18 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 4 out of 5 stars

Ive ordered a couple times now and the…

Ive ordered a couple times now and the grade is good for what you pay for sure. Definitely worth the money imo anyway, and Ive smoked for over 20 yrs now. Had an issues 1 time with payment but it all got cleared up. Waiting on another batch of Mike Tyson OG as I speak. These guys beat 95% of prices you see online from all the looking Ive done on similar or lower grade even.

20 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

From all the reviews I’ve read

From all the reviews I’ve read, they’re taking everyone’s money this month of March and will shut down their operation. Please boycott this business!

11 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

Garbage site

Garbage site. Unprofessional staff that doesn't respond to emails. Ordered 4 ozs. They changed 3 of the 4 kinds. One of the bags was filled with black, moldy weed. Two of the bags weighed under. And they still won't respond to my emails. They owe me money.

18 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 2 out of 5 stars

I sent crypto I didnt receive my…

I sent crypto I didnt receive my confirmation. I wrote them for HELP SERVICE but no one answered me😕. Plateform looks good. I hope this issues gonna fix m’y problem.

Am still waiting
Service extremly slow

17 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

Hello can you please send my tracking…

Hello can you please send my tracking number my order number is 5152. Bulkbuddy.ca I ordered from. it’s been 15 days and no tracking number

15 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hello! 😊 Thank you for reaching out.

We sincerely apologize for any confusion, but we would like to clarify that we are a different company from bulkbuddy.ca.

Our official website is only bulkbuddy.co.

Unfortunately, we do not have access to orders or tracking information from bulkbuddy.ca. We kindly recommend contacting their customer support team directly so they can assist you with your order and tracking number.

Thank you for your understanding 🙏

Rated 1 out of 5 stars

DO NOT ORDER!! SHADY SCAMMERS!

Don't order unless you want your money stolen and no product sent. It has been well over one month since placing this order. A significant amount of money was sent and supposedly shipped the next day, but the tracking info hasn't been updated since it was first sent on February 4th. Order # 697596. They keep replying here and saying to send an email but there has been multiple emails sent with no response. They ignore their live chat system. This is not acceptable. I'd be happy to edit my reviews if this was rectified but it hasn't been. Shadiest company ever.

2 February 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 3 out of 5 stars

Good products but the mailing system is…

Good products but the mailing system is absolutely terrible. 5 days to go from Vancouver to Vancouver island is just sad. If you’re anywhere else in bc you’re going to be waiting atleast a week or two.

4 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

Rip off

Every day I try and contact Bulkbuddy about my order I've been waiting for, now as of today is 35 days waiting. They comment to email them and they're sorry. Well I email them everyday, I try their live Customer Support and get ignored, I have tried every avenue on contacting them. Bulkbuddy, if you see this, I don't want to hear sorry, I want to hear that you are taking care of the problem. All you have to do is pick up the phone and contact Canada Post and start an inquiry. But something simple like that is even too much for you. my order number is 694201. Do something. Until then, I will post daily on here about how you don't care about the customer, just their money. Hopefully nobody else gets ripped off. Day 35 now, let everyone see how many days it takes. I will be posting every day until I get my order, or till I die, and I'm guessing it will be the latter first.

3 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

Bulk Buddy does not fix their problems.

Bulk Buddy commented on my review saying just email them. If they read my review they would have seen I sent them a letter or tried contacting them every day for the past month. bulk Buddy, if you read this, get your ass down to Canada Post and start an inquiry. You don't answer on your Live Customer support, you don't respond to emails. my order number is 6942016, I've been waiting since January 26th when I ordered it, it's now March 2nd and still nothing. Canada Post says you have to start the inquiry, not me, and until you do, I get nothing. Not very trustworthy I would say. 4 years I've been dealing with you and you screw me like this. It won't cost you anything to contact Canada Post, but you fail to do that. If you're going to comment on my review at least read it. I have sent you SEVERAL EMAILS, stop trying to look good to the public saying oh we're so sorry, just email us. YOU DON'T READ YOUR EMAILS. I wish I could post the picture of all the emails I sent just to show what lies you say.

1 March 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience

Rated 1 out of 5 stars

So I have placed an order with…

So I have placed an order with “BulkBuddy.ca” knowing that I thought it was a legit website in fact that I have placed my order and next thing you know my money has been taken and nobody is contacting me back about my order or even emailing me back so I do not recommend bulk buddy!!!! Complete rip off. Thanks for taking my money though

18 February 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 5 out of 5 stars

Just received another order and…

Just received another order and everything is great. Thanks Bulk Buddy.

17 February 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

My order came faster than…

My order came faster than expected..Buds smelled really good and were of nice size , however after smoking the stuff all you could taste was chemicals and or moth balls ..not quite sure what but definitely wasn't leached properly or flushed w water for the last few weeks .. The taste of chemical was very strong in the bud

18 February 2026
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

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