Bulb Reviews 440

This site is the worst site ever. My password suddenly cannot work. They say they send new link for me to set up a new password and it never reaches my email. If I tried entering through google.com via my email, it sends me to another route. I am fed up and disappointed. If there were a half or quarter star, I would use it to rate this website.

The worst and most incompetent company!

Run down of events:

08/03/2023 Informed BULB of the completed sale of my property including move out date as the 15/03/2023.

08/03/2023 Received a reply from BULB confirming and acknowledging above and that BULB will stop charging me from 15/03/2023.

14/03/2023 Contacted BULB again to confirm my move out date, submitted my final meter reading with photos showing evidence of the credit balance of £328.01 on the pre-paid meter. No reply from BULB.

16/04/2023 Emailed BULB chasing up the credit refund. No reply from BULB.

21/04/2022 Received email from BULB that they are moving my account to OCTOPUS ENERGY.

17/05/2023 Emailed BULB / OCTOPUS ENERGY chasing the credit refund with photos of final meter reading. No reply from BULB.

Called BULB / OCTOPUS ENERGY customer service many times, however every time when I was able to connect to the operator, the line was cut off after I told them my issue.

23/05/2023 Received email from BULB / OCTOPUS ENERGY informing me that someone had told them that they had moved into the property. In fact the new owners moved in on 15th March, not only had they been allowed to use up the remaining credit of £328.01 which is legally owed to me by Bulb / OCTOPUS ENERGY but they had even overused to an outstanding balance of -£13.43.

23/05/2023 Contacted BULB / OCTOPUS ENERGY via their website. Explained the issue and was awaiting their reply.

23/05/2023 Received email from BULB / OCTOPUS ENERGY which confirmed they were working on my query and will update me.

Same thing happened, called BULB / OCTOPUS ENERGY customer service multiple times, however every time when I was able to connect to the operator, the line was cut off after I told them my issue.

24/05/2023 Emailed BULB / OCTOPUS ENERGY I’ve been waiting for the refund since 15/03/2023.

Heard nothing from BULB / OCTOPUS ENERGY until 12/06/2023.

12/06/2023 Received email from BULB/ OCTOPUS ENERGY which informed me I owed £13.43.

13/06/2023 I called BULB customer service, explaining the issue again but was told BULB / OCTOPUS ENERGY unbelievably had no record of my emails!

16/06/2023 complaint to BULB via email. No reply from BULB.

19/06/2023. Complaint to OCTOPUS ENERGY via email. No reply from OCTOPUS ENERGY.

As you can see from this long and infuriating run down of events, the absolute lack of contact and professionalism from BULB / OCTOPUS ENERGY is shocking.

As a customer this is not acceptable.
Please arrange my refund of £328.01 AS SOON AS POSSIBLE. I am no longer the owner of the property since the 15/03/23 so the £13.43 outstanding balance is not my responsibility to pay.

This simple repayment I am owed has been unnecessarily dragged on since the 15th March. Given all the evidence including sale of my property completion letter from solicitor, email records, photos of final meter readings I have provided for BULB / OCTOPUS ENERGY this matter should be simple to resolve from their end now!

Again rang bulb at 10.19 today spoke a rude ignorant women at the end of the phone then cut me bulb need to track the call and listen to it.

Opened a/c in May 2019 and still ongoing.
They have said I owe £3,000 without explanation plus taken £400 + from my bank without permission.
I have sent spreadsheets with consumption from smart meter which have been ignored by them. Plus 235 pages of correspondence requesting their explanation of figures, all has been ignored.
They should be closed down, and accounts settled.

What a nightmare! Ignorant , uninterested, unhelpful and ignorant staff.
Clear out all existing staff, recruit and train new members who are interested in helping people. I deal with a lot of power companies through my work, but my word, Bulb are pathetic in their attitude, unhelpful and come across as totally uninterested in providing any assistance.

I closed my account £542 in credit. 6 Months later I get a £256 bill. With no explanation. I had a rolling tenancy agreement until I found the next place to move out. They keep asking for a change of tenancy agreement which is a document I've never had given to me when a tenancy ends. My property manager is saying I moved out on x date. They are refusing to acknowledge that. I'm reporting them to Ofgem. A company gone into administration mysteriously starts billing customers 100s of pounds with no explaination.

I have had the worst ever service from this company, it has been ongoing for months. Now in the hands of the ombudsman. They used to be great, perhaps it is the ongoing changeover to Octopus. God help us....! Update: contacted Octopus as Bulb won't even speak to me now as my account has been transferred. Just to say Octopus were so helpful and promised to sort out my problem. A very reassuring telephone conversation, total opposite to Bulb so maybe good news for us all.

I have been fighting with this company for more than a year, luckily I managed to get a well known local newspaper to tell my case, finally they will at least get what they deserve.

This company is an absolute joke!!!! rang them 6 times!!!! and everytime I have been left on hold longest so far 1hr after the customer service advisor said she is just checking my account my meter doesn't connect to my smartmeter so everytime I top up im put in this position all day i have tried i have 13p on my gas at the time of writing this an on hold 43mins this time I would definitely stay well away from this company as your custom is not valued clearly I look forward to hearing from you!!!!!

Appalling customer service, they set up a direct debit that doesn't work and then send threatening letters to you. I must have rung them 20 times, can't understand most agents and they don't seem to understand me either. Swapping energy supplier's as soon as I can.

I have a final bill from Bulb dated 11/03/23. They owe me a refund of £310.84 and keep promising to make the payment. They have still not done so. They have asked for the same account details on multiple occasions which they have been provided with. Their team in South Africa are shockingly bad and just provide stock responses without any thought. A terrible company. Next stop is OFGEM.

Had a bit of an ongoing problem with inaccurate billing but once someone at bulb sorted it out, everything was fine.

Well really horrible experience with them for a while but continually took double payment over nov 22 to present time took a week to refund overpayment but times are hard had to take last payment £1.15 very desperate by 8th of msy

I just put £40 pounds on my pay as you go gas meter and recieved 15 pounds credit. Id like to know where where my £25 pound went ive had nothing but bad expieriances from bulb their customer service is scandelous. I lost my electricity card over 2 months ago and called up asking for a new one twice. Im still waiting for the card i have to top up using the number on old receipts. there the worst energy supplier in the uk by a long margin and they should be sued and made to pay back every penny theyve stole from me and the rest of their customers. Absolute cowboys.

I have been fighting this company for 6 weeks regarding a failure to supply payment for my gas being turned off for a sudden repair. My gas was off for 6 days,and sgn told me I would receive a failure to supply payment for my inconvenience. The payment was sent to bulb from sgn for £365,but when I enquired to bulb about the payment all I received was emails asking for evidence of the payment. I sent them my reference number and a personal email from someone on sgn accounts team with invoice numbers the lot on it. After sending this email to bulb,I'm now told it's not enough evidence to pay out,but the best part is sgn accounts have told me bulb have accepted the cheque from sgn,put it into there account and received my money,but tell me they have received no such payment or emails from sgn to confirm of such money to be transferred. I would tell everyone to avoid this company, it's full of crooks and theifs and I'm now looking to take it further

This company is absolutely horrendous. For the sake of your own mental health, go elsewhere as this company will stress you out. They have treated me disgustingly these past few months and I had to go to the ombudsman. Their customer service is shocking. I had to ring nine times the other day and they answer the phone and hang up. They email you multiple times about the same. Things are already sorted because no one checks your account. If you ever get into debt with them, they will not care and they will not help you. They have given me nothing but anxiety. I wish I could leave them.

Scammers company!! Worse .
I sent all evidences for warm home discounts every years. I have full emails evidences “ this year doesn’t want because DWP automatically sends and they pay till 31.03.2023.

The Warm Home Discount has changed for 2022

If you live in England or Wales

You don't need to register your interest or apply for the Warm Home Discount. The Department for Work and Pensions (DWP) will confirm if you're eligible based on the information they have about the benefits you receive. We'll automatically apply the credit to your account by 31 March 2023.

Apr 25, 2023, 19:15 GMT+1

Hi Ferenc,

Thank you for your response.

Looking at the account it appears that we've not received the warm home discount application hence the reason why you've not received the payment.

If you've not received a letter this means that you're not in the core group, therefore this means that you need to apply for the warm home discount.

You can still apply for the warm home discount on the next application window which is October 2023.

You can check if you're eligible for a smart meter on your Bulb account.

Have a great week ahead.

Best,
Londeka

The worst energy supplier I've ever come across. Waiting for my refund two months and counting . They issued email of money paid but after 15 days when you called back and asked why haven't you received the fund then they will say it was an error. I have complaint to the energy ombudsman hoping they will help in recovering the money . I have also changed supplier because the octopus ain't of any help saying go back to bulb energy

If there were a no star rating, I would use that instead because Bulb don't even deserve 1 star for their appalling Customer Service.

They used to be brilliant but since outsourcing to South Africa, the Customer Service provided is disgusting. When the phone is eventually answered, I've been met by silence but can hear people talking in the background then I'm cut off. If I do get to speak to someone, they are generally rude, unhelpful argumentative and never arrange call backs from Managers or write up calls on the system. My account from my previous address has not migrated over to Octupus with my current account. I am trying to resolve an issue regarding my previous account and Bulb keep telling me they have no information and refer me to Octupus. Octupus advise they don't have the info.

I can still see all the relevant info from my previous address on my old Bulb account, so why can't Bulb?

Numerous emails ignored. I've had to go to The Ombudsman again.

Worst service ever!!!! They left me with no gas for 3 days and I am a vulnerable adult with a disability. There was no compassion for this, no understanding of how to deal with customers and no use of common sense.

I was promised a call for a discrepancy payment, as I had no gas and no funds to top up. I told them which shop to use as I have reduced mobility (I cannot walk far due to arthritis in my hips). I didn't receive the call to confirm credit allocation as promised and the next day I was told via email the credit was at a shop that I had no means of access to, as it was too far from me, therefore had no chance of getting the credit issued (I live alone with no network/support around me). It took 16 emails, 11 of them being mine as they never responded to emails and I had to call to get someone to tell the person who emailed me to respond to me. I emailed to the complaints department and I still didn't receive a response from them. I was told via email that the credit could not be changed. It took 3 days for them to tell me this, during this time I was freezing cold in my living room with no heating or any means to use my gas cooker. There was no understanding or compassion of my situation, it was just......well the errors been done and there's nothing we can or will do!!!! Experience was demoralising, stressful and frustrating. Luckily enough for me I saw a workman outside and asked him if he could help me out, I would never normally do this but I was desperate for some warmth, he was nice enough to take me to the shop for me to get my gas. This company needs looking into in regards to their customer service.