Builderscrack.co.nz Reviews 

729
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and easy to navigate, making the process of finding qualified tradespeople straightforward and efficient. Many people praise the service for successfully connecting them with reliable professionals for various jobs, saving considerable time and hassle. Reviewers frequently express their satisfaction with the outcomes, often stating they will use the service again for future needs. However, some people mentioned issues with the token system, particularly concerns about paying for connections that do not lead to jobs or being penalized when homeowners withdraw.

What people talk about most

Service

Customers had positive experiences with service, finding it very reliable, efficient, and professional for... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the platform's... See more

Website

People report positive experiences with the website, finding it user-friendly and easy to navigate for... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, efficiency, and... See more

Customer communications

Users describe positive interactions with contact, finding it easy to connect with tradespeople and receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more

Rated 5 out of 5 stars

Thus is an excellent service. I like that you are advised to get more than one quote . While I didnt use the tradesman this time, as I was fortunate to have a friend do the job for me in the end, I wa... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(729)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Its a scam, don't use.

They seem to have now turned into a scam site that harass their previous clients for money after you stop using their service, I started using them periodically when I first set up my business, pay for the leads when I could afford it, I did this again a few months back but was getting enough work through other advertising to not need it so stop using it and ignored it, now they are sending me harassing messages saying I owe them money.
None of this is defamatory, I no longer wished to pay for the service as I was no using it, they started sending me harassing emails threatening my credit now builderscrack is trying get this review removed and trustpilot is allowing this.

7 February 2026
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Alex, I can see our Support team picked this up today when they were back online. Now that the automatic renewal has been turned off and your account is sorted, we’d really appreciate you reconsidering or updating your review. Cheers, Rach @ BC.

Rated 4 out of 5 stars

Pricing over Quality options

I did not have an option discuss the work with a tradie. I needed to understand what was causing the cracks in plaster, before replastering commenced. There was no 'drop down' menu option to put in additional details and quotations were all price based, not quality based.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

For someone (like me) new to an area...

For someone (like me) new to an area, Buildscrack is a godsend. In the past 3 weeks I've had plumbing, electrical and gib-stopping work done. Their system allows you to vet those tradies showing interest which enabled me to select three excellent people, each of whom did a top-quality job. A strong recommendation from me.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, fast and clear communication, all done in minutes with well qualified tradies answering my request. The whole process from first contact to installation took less than 2 weeks

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Treated as a Trades Person

I was disappointed with my experience applying for a Builderscrack account. My application was declined due to alleged associations with other accounts that had previously been removed from the platform. To my knowledge, I personally did nothing wrong, and the explanation provided was very limited.

While I understand that Builderscrack has a duty of care and internal risk policies, the process felt overly rigid and lacked transparency. There was no clear evidence shared, no meaningful opportunity to address or resolve the concerns, and no consideration of changed circumstances.

As a genuine tradesperson trying to operate professionally and fairly, it was frustrating to be permanently declined without a clear or proportionate review process. I respect Builderscrack’s right to manage its platform, but I believe there is room for improvement in how applications are assessed and how decisions are communicated.

I hope Builderscrack considers implementing a more transparent and balanced review or appeal process for future applicants.

7 January 2026
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Tui, I've just requested your info via Trustpilot so we can look into your account. Cheers, Adi @ BC.

Update:

Hi Tui, thanks for leaving a constructive review. I've had the chance to look into this.

As part of our verification process for tradies, we review business info and activity across our platform to make sure homeowners and tradies get good outcomes. In this case, the information we reviewed meant we couldn't be confident that standard would be met. Privacy laws mean we can't share full details of what we've reviewed, so I appreciate it might not feel fully transparent. Your feedback about clearer communication is fair, and I’ve shared it with the team.

I truly wish you all the best with your business. Rach @ BC

Rated 5 out of 5 stars

GREAT SERVICE

Thus is an excellent service. I like that you are advised to get more than one quote . While I didnt use the tradesman this time, as I was fortunate to have a friend do the job for me in the end, I was very impressed with Wilfred and the professionalism from him,and Builders Crack . I highly recommend using Builders Crack.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I love builderscrack

I love builderscrack, used it years ago and good to see its still around! Connects me with great reliable tradespeople to get the jobs done!

30 December 2025
Unprompted review
Rated 4 out of 5 stars

The system allowed us to find what we…

The system allowed us to find what we needed and book it - The thing I was disappointed about was the limited number of options in reviewing the tradespeople. This is a system problem, and it is a lot simpler to add additional fields to the question response list to give people a better opportunity to choose their rate.

16 December 2025
Unprompted review

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