Build Concierge Reviews 17

Reply from Build Concierge

Oct 28, 2025

Hi Julie,

Thank you for your feedback and we’re sorry to hear about your experience. We’ve recently evolved our business and it’s possible your enquiry related to our former service offering, which may explain why we don’t have a record of your message.

We’d really like to understand what happened and make things right — please could you contact us directly at support@buildconcierge.com so we can look into this for you?

Best regards,
The Build Concierge Team

Reply from Build Concierge

Feb 19, 2025

Hi Steve,

Thank you for your fantastic review! We’re delighted to hear that our engineer provided a professional service and ensured everything went smoothly. Delivering high-quality work and a hassle-free experience is exactly what we aim for, so it’s great to know we hit the mark.

We appreciate your support and look forward to helping with any future home services you may need!

Best regards,
The Build Concierge Team.

Reply from Build Concierge

Feb 18, 2025

Hi Barrie,

Thank you for your 5-star review! We’re so pleased to hear that our team arrived on time and delivered careful, clean, and professional work. Providing a seamless and hassle-free experience is what we strive for, and we’re glad we could meet your expectations.

If you ever need any further home services, we’d be happy to help!

Thanks,
The Build Concierge Team.

Reply from Build Concierge

Feb 18, 2025

Hi Victoria,

Thank you so much for your kind words! We’re delighted to hear that Saul and our engineer provided great communication and that you had a smooth experience with us. We believe that great service doesn’t stop when the job is done, so it’s fantastic to know that our check-in follow-up made a difference.

If you ever need anything in the future, we’d be happy to help!

Best regards,
The Build Concierge Team.

Reply from Build Concierge

Feb 7, 2025

Thank you so much for your fantastic feedback! We’re thrilled to hear you had such a positive experience with our service. James Cardwell and the team always strive to provide excellent communication and meet our clients’ needs efficiently. It’s been a pleasure working with your property maintenance company, and we greatly appreciate the recommendation. We look forward to supporting you again in the future!


Kind regards,
The Build Concierge Team

Reply from Build Concierge

Feb 18, 2025

Hi Jamie,

Thank you for your fantastic review! We’re so pleased to hear that our Concierge team responded quickly and made the process smooth from start to finish. Providing exceptional service, clear communication, and professional workmanship is what we strive for, so it’s great to know we delivered on all fronts.

We truly appreciate your support and look forward to helping with any future home maintenance needs!

Best regards,
The Build Concierge Team.

Reply from Build Concierge

Feb 7, 2025

Thank you for your feedback. We’re pleased to hear that Paul provided excellent service during his visit. However, we’re truly sorry to hear the issue reoccurred and that we couldn’t meet your request for a MATKI-trained engineer.

Our team will reach out to you directly to see how we can assist further. We’re committed to ensuring you’re fully supported and satisfied with your experience.

Thank you again for sharing your thoughts, and we look forward to speaking with you soon.

Kind regards,
The Build Concierge Team

Reply from Build Concierge

Feb 3, 2025

Dear Andrew,

Thank you for taking the time to leave us a review and share your experience! We’re delighted to hear that you found Saul and Adam easy to work with and that the survey was informative and helpful. Our team is committed to delivering great customer service, so it’s fantastic to see that reflected in your feedback.

We sincerely apologise for the software hiccup and are pleased that Adam was able to quickly identify and resolve the issue. We’re also grateful for your feedback regarding the coordination with the estate agent and will take this on board to improve our processes.

Thank you for choosing Build Concierge—we’d love the opportunity to support you again in the future.

Kind regards,
The Build Concierge Team

Reply from Build Concierge

Jan 30, 2025

Thank you for your fantastic feedback!

We’re so pleased to hear that you found our service efficient and responsive. At Build Concierge, we understand how important it is to get things sorted quickly and smoothly, so it’s great to know we met your expectations.

If you ever need support again, whether it’s for maintenance, repairs, or improvements, we’re here to help!

Thanks again for choosing Build Concierge—we look forward to assisting you in the future!

Kind regards,
The Build Concierge Team

Reply from Build Concierge

Jan 28, 2025

Thank you for taking the time to leave such a thoughtful review! We’re so glad to hear that you felt supported throughout the entire process and that the work was completed quickly and efficiently—exactly the standard we strive for.

Clear communication and delivering seamless service are at the core of Build Concierge, so it’s incredibly rewarding to hear we hit the mark for you.

If you ever need help with any future home projects, just let us know—it would be a pleasure to assist you again!

Warm regards,
The Build Concierge Team

Reply from Build Concierge

Dec 20, 2024

Thank you so much for your kind words! We’re really pleased to hear the process was seamless for you, and that our tradesman arrived as promised—reliability is what we’re all about.

If there’s anything else you need in the future, we’ll be here to help. Thanks again for taking the time to share your experience!

Best regards,
The Build Concierge Team

Reply from Build Concierge

Dec 17, 2024

Thank you for your lovely feedback, Nathan!

We’re so glad to hear that our engineer was friendly, helpful, and able to walk you through everything. We always want our customers to feel confident and informed, so it’s fantastic to know you had such a great experience.

If you ever need a hand with anything else, don’t hesitate to reach out—we’d be more than happy to help again!

Reply from Build Concierge

Dec 12, 2024

Hi Reginal,

Thank you so much for sharing your experience! 🌟

We’re so glad to hear that our engineer arrived on time and did such a great job with your oven replacement. Safety checks are such an important part of the process, and it’s wonderful to know you felt confident in the care and attention he provided.

It’s always our goal to make things as smooth and stress-free as possible, and we’re thrilled that you’re happy with the service. If there’s anything else we can help with in the future, just let us know—we’d be happy to assist!

Thanks again for choosing Build Concierge!

Reply from Build Concierge

Dec 11, 2024

Mazyad, thank you so much for your amazing 5-star review! 🌟

We’re so pleased you were happy with the Level 2 Home Report and that we delivered it within the 48-hour timeframe as promised. It’s great to know we could make the process smooth and hassle-free for you—that’s exactly what we aim for!

We really appreciate you taking the time to leave such kind feedback, and we’d love the chance to help you again in the future. Whether it’s advice, maintenance, or something bigger, you know where to find us!

Thanks again for trusting Build Concierge—it means a lot to us.

Best wishes,
The Build Concierge Team

Reply from Build Concierge

Nov 6, 2024

Thanks so much David! We're so pleased you had a great experience. We look forward to managing your next project.