Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
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See what reviewers are saying
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
Company details
Written by the company
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
3.0
Average
815 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great Agents, Product / Bad Support
Great agents and product. Was able to get quotes for what I needed and was easy. Support / contact experience was bad. Very difficult to get hold of folks, phone system bad, once directed to a wrong department, slow response via email. But once you get to an agent they are great.
12 May 2023
Technical Problems
Nearly a week after purchasing the policy, several emails to address additional insured, additional payments, and over 35 minutes in queue to speak to someone, I still do not have a correct policy due to 'technical problems' at Bunker. Not likely to happen until next week, which is impacting my ability to be contracted for a significant project. Disappointing to me and to the company wanting to contract my services.
10 May 2023
Professional, Responsive and Reasonable
The wedsite was easy to navigate. I submitted my application smoothly. Bunker was very responsive and kept me updated throughout each step of the process. They found an insurer quickly and the rates were reasonable. When the COI needed to be changed to another company, they did it within 12 hours of the request--fantastic, professional customer experience!
1 May 2023
Bunker team especially Spencer Galbavy…
Bunker team especially Spencer Galbavy are excellent in what they do.
27 April 2023
Policy Renewal
My experience with the company pertained to policy renewal. As a return policy holder, I appreciate how a reminder was sent for annual renewal time & then again each month when payments are due. Being able to complete the renewal & payments online is convenient and easy to do.
21 April 2023
No is answering my emails
No is answering my emails. I have to follow up multiple times. I'm super close to considering using someone else at this point.
11 April 2023
Reply from Bunker
We apologize for any inconvenience caused. We sent an email to you on April 14th with an update, and we're awaiting a response from your carrier. If you didn't receive our email, please contact us to verify your information. We are dedicated to providing prompt communication and exceptional service to ensure a positive experience.
It was easy to get a quote for my…
It was easy to get a quote for my business. It was a very easy process with Bunker just answering a few questions and I received a quote quickly.
13 April 2023
Reply from Bunker
We appreciate your feedback and are glad to hear that getting a quote for your business was a smooth and easy process. Our team at Bunker is dedicated to providing efficient and hassle-free services to our customers. Thank you for choosing us, and we look forward to assisting you with any future needs.
The staff was very nice
The staff was very nice. only had one annoyance which caused a lot of lost time- the online application would not work on any of our devices. otherwise, the whole experience was great.
3 April 2023
Reply from Bunker
Thank you for taking the time to share your feedback! We're delighted to hear that you found our staff to be very nice and that your overall experience with us was great.
We apologize for the inconvenience you faced with our online application, and we appreciate you bringing this to our attention. We strive to provide a seamless experience for our customers, and we understand that technical issues can be frustrating. Our team is continuously working to improve the functionality and compatibility of our application across all devices.
Once again, thank you for your feedback, and we look forward to serving you even better in the future.
Ease of use and they make the process…
Ease of use and they make the process super easy to cover my business insurance needs.
5 April 2023
Reply from Bunker
Thank you for your feedback. We're thrilled to hear that our platform provided an easy and efficient experience for your business insurance needs. Our goal is to make the process as seamless as possible for our customers. We appreciate your support and look forward to serving you in the future.
Good price and solid communication.
28 March 2023
Reply from Bunker
We appreciate your feedback and are glad to hear that our pricing and communication met your expectations. We strive to provide competitive prices and maintain clear communication with our customers. Thank you for choosing us, and we look forward to serving you in the future.
awesome, met my requirements
easy to work with, well priced and payment plans for small LLC
29 March 2023
Reply from Bunker
Thank you for your feedback. We're delighted to hear that you found our services easy to work with and well-priced. We understand the unique needs of small businesses, and we're glad we were able to find a carrier for you with payment plans that cater to your LLC's requirements. We appreciate your support and look forward to assisting you with any future insurance needs.
Terrible, Inconsistent, Confusing Communication
I was in a hurry to get insurance sorted out in order to set up a contract. I initially got a quote from Bunker. Then I got a notice that the quote wasn't valid. Then I got a new quote. An employee from Bunker was communicating with me via email, and then abruptly vanished. I followed-up at least 6 times over the course of a week and a half before he finally replied again and sent info about the insurance. It was very bizarre.
20 March 2023
Quotes are not accurate.
The quotes are not accurate.
The online quote confirmed and the first email received.
Second email comes with the actual price which is 60$ more.
Then asked to correct typo in the address.
Then the final email came with 20$ more.
In the whole process, the coverages are same.
It took me 4 days to complete the whole process.
23 March 2023
Reply from Bunker
Thank you for sharing your experience with us. We apologize for any confusion and inconvenience you faced during the quoting process. We strive to provide accurate quotes and a seamless experience for our customers.
Your feedback is valuable, and we will use it to improve the accuracy of our online quoting system and streamline our communication process. We appreciate your patience, and we're committed to enhancing our services to serve you better in the future.
Service is excellent
Service is excellent! All my questions are addressed in a timely manner.
14 March 2023
Reply from Bunker
Thank you for your kind feedback! We're thrilled to hear that our service has been excellent and that we've been able to address your questions in a timely manner. We take pride in providing responsive and helpful support to our customers. We appreciate your support and look forward to continuing to serve your needs in the future.
Reply from Bunker
Thank you for your positive feedback! We're delighted to hear that you found our online portal great and our service quick and efficient. We strive to provide a seamless experience for our customers, and your satisfaction is our top priority. We appreciate your support and look forward to assisting you with any future needs.
Customer service was great and made the…
Customer service was great and made the process very easy
1 March 2023
The process was so easy and Spencer was…
The process was so easy and Spencer was very helpful
2 March 2023
Thank you for tracking and providing quick service
Thank you for assisting me as well as taking the initiative for renewal.
2 March 2023
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