Bugs & Butterflies UK Reviews 

I got a variety of 10 moth species cocoons. Only a few emerged and the rest didn't,when emailed I got no response. Very bad webiste and seller

Do not buy from this company.
They took my money around 6 month ago and I still have not recieved my order. I have tried emailing but recieve copy and pasted responses that do not answer any of my questions. excuses include being very busy but I still recieve marketing emails so they are still taking on new customers when they cannot keep up with orders they have already.
Extremely disapointed. I genuinely believe 1 star is too generous.
If it werent for the positive reviews ive read, I would suspect they are a scam, but they are just unprofessional.

Wish I could saw this reviews earlier but past year waiting really disappointed paid £120 no refund always apology emails never get back to me I commented on facebook page they blocked me from there I try to warned them. Please it’s a scam not a genuine website.

waiting 12 months now for a £200 order and only very occaisonal vague emails. have been asking for a refund for 6 months. sounds like lots of people have the same experience. either a scammer or one of those people who put things up for sale on their website that they don't have in stock and then wait until they can buy it cheaper of someone else. If you do buy from him then email first to check he has it in stock

Has failed to send out livestock... been waiting over a year now for European Green Tree Frogs and Alpine Newts.

Has failed to respond to multiple emails.

I'll be contacting Trading Standards and the Police next.

Terrible service. Wouldn't recommend.

Pupae never arrived, no communication & no refund. AVOID!

Made an order and paid. Items sent to wrong address. Royal Mail returned them with tracking so I was able to see that they were returned and signed for. I asked for a refund and was ignored many times. Was eventually informed that I hadn’t made an order despite all the evidence from Royal Mail. Now they are ignoring me again. NEVER AGAIN !

The worst online shopping experience I've ever had. It's now 6 months since I placed an order for something In Stock. It's never been shipped, they've not replied to any of my emails chasing, and to make it even worse I'm constantly getting marketing emails from them saying the item I ordered is in stock and shipping now!

I have now made a claim with my bank for the money to be returned. Awful experience. Do not use this company!

Purchesed some butterfly eggs for my children to hatch over the summer holidays back in June 2024 its now Jan 2025 and still recieved my order. Iv emailed them many times which they stated they were ill. I asked for a full refund and was totally ignored. AVOID AVOID AVOID! SCAMMERS

I could give a zero star if I could. 2 orders both of which I wanted a refund for. Neither refund arrived. One order never turned up, the other was a few dying caterpillars poorly packaged when I had ordered eggs. The bloke is a scamner 100 percent. No replies to emails yet has the cheek to email future availability etc. If only he lived local I'd go and get my refund alas this is not an option. Not sure how he sleeps at night ripping people off but surely it will end soon as people give up in such a niche market and word gets around.

Am still waiting after 10 months for my newt and frog order. No communication - apart from
one telling me he was getting things ready - which was a lie. Am £200 out of pocket. He’s a thief.

I would recommend you avoid this seller. I ordered pupae that was said to be in stock and waited 2 months later nothing so I chased order up via email received a genetic reply. Emailed again was told that the owner was ill but after reading previous reviews a lot of people have reported same excuse over different time periods. I gave benefit of doubt and contacted again and received exact same genetic reply. Luckily bank refunded me under possible scam seller. Will be reporting to trading standards.

Am reporting to Police as fraud. Rebranded website for second time. Deleted all my orders totalling £250. Won't reply to emails. Orders mainly over 12 months. Do not buy from this scam site

Made an order in July & still no item or communication from the seller. Absolute scam, avoid at all costs.

Ordered native butterflies in May 2024 and only just had them delivered today (4th Dec) after many emails as you don't respond via messenger. I also get that Stuart was in hospital with Covid and there was a back log but would have been nice to be kept in the loop.
I actually thought it was a scam until I received the eggs today and 2 already hatched. I'll be seeing how these caterpillars go, not sure if I would order again as it has taken 7 months for them to be sent out to me.

My order was placed in early October. I checked by the end of November and now my order is nowhere to be found, giving a 404 error. Stole my money and won’t respond. I’m considering true legal action. DO NOT buy from them if you wanna gamble your money.

I read through the website prior to purchasing 10 Atlas moth eggs. I understood that the eggs only became available at certain times of the year and that the supplier was very busy and probably wouldn’t get back to any mails for a while. The eggs arrived already hatched which took away a lot of anxiety I had about how difficult they may be to hatch. The supplier took the time to get in touch to make sure they had arrived safely and if I needed any advice or help to drop a mail. Very helpful and trustworthy site. Can’t wait for us to experience raising these majestic beautiful creatures knowing that help is at hand if we encounter any difficulties. Can’t wait to get the confidence to try our hand at more difficult species in futures , definitely recommend

Swift delivery as ordered. High quality specimens in excellent state. Will order more from you.

Was told my order would be fulfilled in Oct or Nov, obviously due to the natural life cycle of the product it’s impossible to be specific so I was patient. My Actias Dubernardi caterpillars arrived in November well packaged and are doing well with the appropriate care and conditions which are now my responsibility. Follow up from Bugs & Butterflies to make sure all ok was appreciated. No complaints.

Never received items. Ordered in June. Chased up with Stuart. Understand COVID understanding laying eggs and cold weather. Excuses over excuses and then not replying back at all. But it's now December don't think I ever receive the butterflies eggs.