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buendía Reviews 48,389

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Maria, Margarita and Ricardo were all amazing! They made our day trip too Sintra fabulous!

Rated 5 out of 5 stars

Buenia day trip to San Sebastian & the French Basque region..Brilliant idea for a trip although maybe best to go the busiest place( San Sebastian) first so you can get breakfast sight see & maybe sh... See more

Rated 5 out of 5 stars

I must express my gratitude for exceptional service provided by Buendia. It was exactly what we had hoped for. After our first visit to Bruges and Ghent, we returned to Luxembourg, and experien... See more

Company replied

Rated 5 out of 5 stars

It was a long day but varied and interesting. We nearly got lost in the fog at Covadonga Lakes but we saw some cows and met some interesting travelling companions. Ana was informative and made every... See more

Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator

About buendía

Written by the company

trustpilotcom

En Buendía sabemos que los mejores viajes son aquellos en los que vivimos experiencias únicas. Por ello, incorporamos cada día nuevas actividades y excursiones en diferentes destinos con el fin de facilitar el tiempo de ocio de nuestros clientes, haciendo que se preocupen únicamente de disfrutar de la experiencia.


Más de diez años marcando la diferencia

Nuestra empresa posee una trayectoria de más de 10 años en el sector y cuenta ya según nuestro índice de satisfacción con la confianza de un 1 millón de viajeros alrededor del mundo. Desde nuestros inicios, Buendía brinda las mejores experiencias: tours, actividades y excursiones propias basándonos en la excelencia de nuestros servicios. Para ello, contamos con autobuses y guías locales propios, que aseguran un trato inmejorable para todos nuestros clientes.


Excursiones · Free Tours · Experiencias · Entradas & Atracciones · Actividades deportivas

Te asesoramos en todo lo que necesites

¿Tienes alguna duda?

Llámanos sin compromiso y de manera gratuita para ayudarte en el proceso de compra o resolver cualquier duda

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48K reviews

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Rated 5 out of 5 stars

Bruge & Ghent day trip

We travelled today on a day trip to Bruge and Ghent. Diego was our guide. The tour was organised very well.
Diego was really good, and incredibly knowledgeable about the history of these cities! We would recommend highly!
*****

1 October 2024
Unprompted review
Rated 3 out of 5 stars

Trip experience

The time at Galway was too short considering the drive from Cliffs of Moher to Galway took around 2 hours. Perhaps 30 minutes more.

Also was not notified of meeting point change even after texting and emailing requesting confirmation. The only way I knew new location was because my friend also booked a tour, we did not know if it was the same tour.

30 August 2024
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Reply from buendía

Good afternoon, Nelson:

First of all, we want to thank you for the time you have spent valuing your experience with us, as well as the trust placed in Buendia to make your reservation.

We take good note of your indications in order to make improvements and in this way to be able to offer a service that adapts to the tastes and needs of all our customers.

We remain at your disposal and hope to see you again in your next destination.

Regards,

Buendia Team.

Rated 3 out of 5 stars

Speak more slowly.

Speak more slowly.

18 August 2024
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Reply from buendía

Good morning, Elisa:

We want to thank you first of all for the trust placed in Buendia and for the time dedicated to leaving your review.

We are glad that you enjoyed your tour and we inform you that we take note of your appreciation to achieve the best possible service.

We are at your disposal for whatever you need and we hope to see you at your next destination.

Best regards,

Buendia Team.

Rated 5 out of 5 stars

So drilled!!!

We loved Angela and the great experience she made us through both tours we took with her.
Definitely is a must to have a richer experience here in Budapest.

8 August 2024
Rated 5 out of 5 stars

It was a fantastic tour experience

It was a fantastic tour experience. Everything was handle very professional and timing was impeccable. It is a long day, but if you are choosing this tour is because you are aware of it. I was amaze that we were able to get the most important highlights of the 3 towns in one day. I strongly recommend it if you goal is seeing the places and know their history and not only shopping (very little to no time for shopping). Good local guides and buses clean and comfortable.

4 August 2024
Rated 1 out of 5 stars

WE WERE DECEIVED AND WITHOUT FREE TOUR

We booked a free tour for Split, and when we were to the meeting point, 15 minutes before the start, looking for the Orange umbrella, nobody were there. At the time of starting (12.30h) we called to the information phone of Buendía, and a guy told me that the free tour had already started (before the time) and that he Will inform to the guide, and send me the location where they were. After 10 min, I received a wasap asking me for the document confirming my book, and nothing else, so I called the guy, and he told me that the free tour had been cancelled at the last time and they didnt had time to inform us. So A WASTE OF TIME, AND WE FINALLY WERE LEFT WITHOUT FREE TOUR 😥

1 August 2024
Unprompted review
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Reply from buendía

Buenas tardes, Cristina:

En primer lugar, queremos darle las gracias por el tiempo que se ha tomado para escribirnos este comentario.

Queremos pedirle disculpas por los acontecimientos acaecidos durante su reserva para la visita guiada. Confirmarle que no habíamos sido notificados para comunicar a los clientes que el free tour se había cancelado. Siempre que nos lo notifican se lo hacemos llegar a los clientes afectados a la mayor brevedad posible para no trastocar mucho su itinerario. Vamos a trabajar de manera que este suceso no vuelva a ocurrir. Nuevamente le pedimos nuestras más sinceras disculpas.

Para cualquier consulta o duda quedamos a su entera disposición, y esperamos poder seguir acompañándole en sus futuros viajes.

Un saludo,
Equipo Buendía.

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