Absolutely deplorable customer service experience... They want you to submit the information for a quote guaranteeing to make sure they have the lowest price. Then when you send them a direct link to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering with a credit card was simple just like anything else, Their price was a little lower than most places online. The company called to confirm shipping and called again to make sure everything... See more
Company replied
Pretty much the mailbox post I wanted and purchased to replace a similar post that had been damaged. Easy to order and arrived quite quickly, within the same week (I think I ordered Fri/Sat and had it... See more
Company replied
great, friendly 'real person to person' customer service, quick responses, prompt delivery, free shipping ... one of my more pleasant shopping experiences in a long time!, especially in this techno wo... See more
Company replied
Company details
Written by the company
Budget Mailboxes is the #1 Online Retailer of Commercial and Residential mailboxes. We offer dedicated phone support for our customers and are available to answer questions or assist with orders. We also offer coordinated Cluster Mailbox installation services as an additional option to any CBU mailbox purchase.
Contact info
3941 Park Drive, 95762, El Dorado Hills, United States
- (866) 707-0008
- support@budgetmailboxes.com
- budgetmailboxes.com
4.0
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mailbox Numbers
I appreciate being able to call in and place my order. The customer service is friendly and helpful. This last order took longer than expected but at least they finally arrived.
5 July 2023
Reply from Budget Mailboxes
We're very proud of our live support team we're pleased to hear that we provided friendly and helpful assistance. We apologize for the delay you experienced with your most recent order, and we appreciate your patience and understanding.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great customer service
Great customer service! A representative reached out to me to confirm if my choice for number plaque was accurate. Most establishments would just make assumptions, but this place took the time to make sure I would be satisfied.
16 June 2023
Reply from Budget Mailboxes
Thank you for your kind review, Tracy! We do our best to take care of each and every one of our customers. We hope you will keep us in mind for any future mailbox needs!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
They gave me more help than I asked for.
20 June 2023
Reply from Budget Mailboxes
Thank you for sharing your review!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Good quality product.
17 June 2023
Reply from Budget Mailboxes
Thank you for your review, Lisa! We strive to provide high-quality products to all of our customers, and we appreciate your support.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Had to talk to an agent because the…
Had to talk to an agent because the website would not give options.
16 June 2023
Reply from Budget Mailboxes
Thank you for writing us a review, Jim! We apologize for any inconvenience you experienced while navigating our website. Our team is committed to providing excellent customer service, and we appreciate you taking the time to reach out to one of our agents. We'll take your feedback into account and continue working on improving our product pages.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I have ordered twice now
I have ordered twice now, and both times I had to have the order replaced because the wrong locks were sent to me. While the exchange process was easy, and the service reps were pleasant. It was frustrating because I specifically asked them to look at my last order so that we could get the correct lock sent the first time, but the wrong lock was sent once again.
16 June 2023
Reply from Budget Mailboxes
We apologize for any inconvenience caused by the mix-up with your orders. Thank you for sharing your feedback, and we understand how frustrating it can be to receive the wrong locks despite your specific request. We genuinely appreciate your patience during the exchange process, and we'll take this as an opportunity to improve our attention to detail and ensure smoother experiences for our valued customers like you in the future.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Support was very good
7 June 2023
Reply from Budget Mailboxes
Thank you for sharing your review, David!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Posts and Boxes arrived as promised and…
Posts and Boxes arrived as promised and in perfect condition. Installation was completed today and neighbors love them.
6 June 2023
Reply from Budget Mailboxes
Thank you for sharing your review, Curtis!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
fast efficient service.
13 June 2023
Reply from Budget Mailboxes
Thank you for your review, Cheryl!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Hello Ping,
Thank you for your feedback! We're thrilled to hear that you had a very good experience and that you are very satisfied. Your satisfaction is our top priority, and we appreciate your business. If there's anything else we can do for you, please don't hesitate to let us know.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great company to do business with
The website was easy to navigate; the mailboxes were shipped and received when expected.
7 June 2023
Reply from Budget Mailboxes
Thank you for your kind review! We're glad to hear that you had a positive experience doing business with us. It's wonderful to hear that our website was easy to navigate and that your mailboxes were shipped and received as expected. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Dishonest Pricing
Company will not honor the price I paid at checkout. They charged my credit card the price I paid at checkout. Now they want to charge me an additional $900 for a product that is clearly marked on the website. They want to increase the price from $99 to $120. A good company would honor the original price since they already took my money. They refuse to sell me the product for the original price which is still on their website.
15 June 2023
Unprompted review
Reply from Budget Mailboxes
Dear T F,
Thank you for taking the time to share your feedback. We understand your frustration regarding the pricing discrepancy, and we sincerely apologize for any inconvenience caused. We appreciate the opportunity to address your concerns and provide further clarification on our policies.
As stated in our Terms and Conditions, prices may need to be revised after accepting an order under certain circumstances. This can happen due to factors beyond our control, such as government actions, sudden changes in vendor pricing, increased shipping costs, or any other unforeseen circumstances.
In your specific case, we acknowledge the discrepancy between the price you paid at checkout and the updated price reflected after the fact. We understand your expectation that a good company would honor the original price once the payment has been made. However, due to the reasons outlined above, we were unable to sell you the product at the initial price. We apologize for any disappointment or inconvenience this may have caused you and are actively working to ensure the accurate pricing is reflected on our site.
In an effort to provide an agreeable solution, at the time our team informed you of the pricing changes they provided you an opportunity to receive a discount on the additional pricing so that our company could at least break even with the sudden pricing change. At that point, you opted for the cancellation of the order instead, and we promptly processed a refund for you.
We want to assure you that we take your feedback seriously, and we are actively working on improving our systems and processes to enhance the accuracy and transparency of our pricing information. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our valued customers.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your business and value your feedback as it helps us improve our services.
Thank you for your understanding.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
The mailbox came in a few days of…
The mailbox came in a few days of ordering. Everything was good! Instructions easy to follow. We are very pleased with it!
24 May 2023
Reply from Budget Mailboxes
We're so glad you are happy with your new Imperial mailbox, thank you for leaving us a review, Barbara!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you very much for leaving us a review!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
They were fantastic
They were fantastic. The company actually emailed me to make sure I had the right number size because the street view of my house had a different size. I couldn’t believe they actually looked my house online and found the correct size for my mailbox. That was pretty awesome.
26 May 2023
Reply from Budget Mailboxes
Thank you for sharing your experience, Bradley! We always aim to provide our best attention and care to all of our customers, and we appreciate your kind words!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I purchase a dual mailbox post sleeve
I purchase a dual mailbox post sleeve, 2 large mailboxes and a post cuff.
High quality materials are used. Loved the painting of the house numbers on the boxes. It really gives the mailboxes an impressive look. The mail carrier loves the large size of the mailboxes for ability to fit packages into it.
I am totally pleased and am glad I spent the extra money.
9 February 2023
Reply from Budget Mailboxes
We love to hear your kind words about your new Janzer mailboxes! Thank you so much for taking the time to leave us a review, Jill!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
everything was perfect.
20 May 2023
Reply from Budget Mailboxes
Thank you for your review, William!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
It was exactly what I was looking for.
26 May 2023
Reply from Budget Mailboxes
Thank you for providing feedback on your replacement hardware, we are glad you found what you needed!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
We are so glad Sara was able to get everything taken care of for you, and we have passed along your wonderful feedback! Thank you for taking the time to leave us a review, Tod!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for leaving us a review, Patti!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.