Buckley Topsoil & Landscape Supplies Reviews 299

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Really pleased with our experience! We’ve used these guys twice now, and it’s been exceptional. The lorry driver is such a lovely guy and really knows his stuff. We had hardcore delivered... See more

Rated 5 out of 5 stars

Buckley landscape supplies absolutely brilliant 👏 nothing is too much trouble they go out of there way to help allways on time very friendly and great prices well done

Rated 5 out of 5 stars

Wow what a service! Both Friday night and Saturday night i requested more materials as I'd ran out, both days requested they were there the next day very helpful and friendly. Spot on!

Rated 1 out of 5 stars

Ordered a couple of bulk bags that didn't show up! Called Buckleys who promised to get back to me blaming the Easter Holidays. I called day after day and emailed, never got any response or updates on... See more

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4.0

Great

TrustScore 4 out of 5

299 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Really pleased with our experience

Really pleased with our experience!

We’ve used these guys twice now, and it’s been exceptional. The lorry driver is such a lovely guy and really knows his stuff.

We had hardcore delivered and then paid for a grab hire to remove all the garden waste.

We are still midway through our project, so will be using these for our next few orders.

Thank you again for your help!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow what a service

Wow what a service! Both Friday night and Saturday night i requested more materials as I'd ran out, both days requested they were there the next day very helpful and friendly. Spot on!

10 May 2026
Unprompted review
Rated 1 out of 5 stars

I have now had the unfortunate pleasure…

I have now had the unfortunate pleasure of experiencing this companies lies.
I placed an order Thursday and got a call Friday saying they wouldn’t be able to fulfil it, but will put me on Mondays delivery - fine with me! Only Monday comes and I’m starting to get tetchy… I call to be told ‘oh it’s being fulfilled with MKM as our truck is out of use, I’ll chase for a delivery date and get right back to you’. I hear nothing, so I call back after 50minutes to be told ‘it’s definitely today, as soon as MKM get the truck, it’ll be on its way to you’. It gets to 3pm and I’m convinced it isn’t coming.. so I call again to be told ‘yep delivery between 4-5’. So I’m thinking great! It gets to 4:45… no delivery. I call again.. no answer. I must have tried 10+ times. I then call MKM and he says ‘we wouldn’t deliver that late, and there’s no record of your order’. So I’ve been fobbed off the whole day for a lie. Not only that, because it was their delivery day, I have hired equipment to work around that, that’s now costing me extra. I’ll likely end up doing a charge back now because getting a response or delivery is seemingly impossible. I’d stay well clear. I’ll also be leaving a Google review on their ‘Newark Aggregates’ account, which if you’ve had a bad experience, I implore you to do.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. They had an issue with their lorry and instead delivered it over two days, on a flat bed truck.
A good family firm that resolved a problem and got our topsoil (which looks very good) to us in a timely manner.
Genuinely nice people.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

No delivery and no response

Took money but didn’t deliver and no response to emails. Going via credit card company for refund.

19 April 2026
Unprompted review
Buckley Topsoil & Landscape Supplies logo

Reply from Buckley Topsoil & Landscape Supplies

Good Morning Gordon, your email received yesterday (Sunday) will be responded to as a matter of urgency this morning (Monday) as soon as we open - as you can see by the email you are responding to is a item dispatched email - so all has been sent off with your booked delivery date from ourselves - we will chase this will Palletforce and ensure we come to some sort of reasonable solution for you at a discounted rate.

Best Regards

Matthew Buckley

Rated 1 out of 5 stars

No delivery and no response to calls or emails

Ordered a couple of bulk bags that didn't show up! Called Buckleys who promised to get back to me blaming the Easter Holidays. I called day after day and emailed, never got any response or updates on my delivery. Having to go throught credit card company to get my money back, really dissapointing and a waste of my time.

14 April 2026
Unprompted review
Buckley Topsoil & Landscape Supplies logo

Reply from Buckley Topsoil & Landscape Supplies

We’re really sorry to hear about your experience and completely understand your frustration.

The delay you experienced was due to the exceptionally high demand placed on our delivery network, particularly Palletforce, during the two short weeks over Easter. This is our busiest period of the year, with sales increasing by up to 10x compared to a normal week.

While we dispatched over 500 orders during this period and the vast majority arrived on time, a very small number unfortunately did not meet their expected delivery date due to Palletforce failures — and we’re very sorry that your order was one of them.

We do everything we can to prevent this, including dispatching orders up to two days earlier than usual and covering additional costs for express delivery. Despite this, delays within the network can still occasionally occur during peak demand.

We’d also like to sincerely apologise for the lack of communication. During Easter week, our phone lines were under significant pressure, and even with three additional team members handling calls, we were unable to keep up with demand. We recognise this isn’t the level of service you should expect from us and can promise that this is not the usual case.

As you are aware the order has already been refunded in full but as a gesture of goodwill, we would love the opportunity to put this right by offering your goods at cost or providing a discount on a future order now Easter week is behind us.

This experience is not representative of our usual service, and we completely understand your disappointment from the Easter Palletforce Delays.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The topsoil arrived exactly when promised and the quality was excellent, really clean and easy to work with. Delivery was smooth and the driver was friendly and helpful when dropping it in the right place. Made the whole job much easier. Would definitely use again and highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fencing order…

Ordered some fencing. Delivery was fast and reliable and good quality. Will definitely use these guys again for my landscaping supplies!!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Mums Shed

This small, local,family company have provided and installed a new shed for my mum. They also dismantled and removed the old shed. The service they provided was amazing. They went above and beyond to make sure everything was done to mums satisfaction. They were extremely tidy and ensured everything was put back in the new shed once they had finished. I would definitely recommend this company.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

A truly great family business!

Best in the Game!
Matt and Micheal Cleared away 25tons of garden waste for me. Price was great and service was 5star. Very friendly and helpful. A truly great Family business in Newark. I will be using them for all my garden needs from now on.

10 November 2025
Unprompted review
Rated 2 out of 5 stars

A rather disappointing experience…

A rather disappointing experience because the guys stopped communicating when they felt there was a problem regarding access. For four days I sat at home waiting for them to arrive. Any email sent or phone call made was not returned except for sending me a new delivery day. The fact they refused to communicate lead me to believe they were scamming me. This was further endorsed when I looked into the company process and noticed errors and inconsistencies.
Afterall, it appears the company was okay however the way I was treated was very unprofessional. I finally got a refund and another company (Dandy's) delivered my bag of soil in a 18 ton lorry with a small forklift beautifully on my drive.

2 November 2025
Unprompted review
Buckley Topsoil & Landscape Supplies logo

Reply from Buckley Topsoil & Landscape Supplies

Thank you for your feedback. We are genuinely sorry for the inconvenience caused. In this case, it was an extremely unfortunate situation. The initial delivery was arranged through the Palletforce network – the same pallet courier used by your other supplier. On the first attempt, the driver was unable to access your road due to a parked vehicle blocking the route.

To resolve the issue as quickly as possible, we then personally attempted delivery ourselves on the Sunday. Unfortunately, the same access issue occurred again, with a parked vehicle preventing delivery for a second time

A full refund was processed immediately on that same Sunday once it became clear that delivery could not be completed by either method until a plan was in place with the parked vehicle being moved.

We understand your frustration and regret that these circumstances, which were outside of our control, led to a disappointing experience. We will also take on board your comments regarding communication during unforeseen delivery issues

Rated 5 out of 5 stars

Ordered 3tonne of granno dust they were…

Ordered 3tonne of granno dust they were really busy but managed to squeeze us in and came out in their personal pick up and a trailer to drop off to us even left the trailer with us while we unloaded it
Great service and will be using again

Garry
G&J civils and landscapes

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, on time and easy going. They made it stress free and brought my bark and top soil on time and no problems what so ever
Would recommended

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Premuim Turf and Gravel

I ordered the Premuim Turf and gravel from Buckleys. Love the fact I they allow you to choose different delivery dates for the items. Turf came on the Tuesday and the gravel on Thursday as requested. The Turf was healthy, green and fresh.. looked like it had been cut that morning. Very happy - I will use them again.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Quality materials

Just taken delivery of a big bag of Topsoil and same of Top dressing for garden and grass care. The Quality of the topsoil and Top dressing is the best I’ve ever used.
Ive found all sorts in other topsoil from other companies from plastic to glass, this stuff from Buckleys is just about perfect found nothing that shouldn’t be in there and is so easy to work with.
The top dressing is the same, amazing quality. Best get moving as they didn’t send anyone to help move it all.
If you’re looking for any landscaping materials give Buckley’s a try.

22 September 2025
Unprompted review

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