Bubulands Reviews 110

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including non-delivery, extremely long shipping times, and receiving products that did not match the description. People also found the website problematic, with non-functional tracking numbers and the site often becoming inaccessible. Furthermore, consumers expressed dissatisfaction with the delivery service, noting damaged packaging upon arrival and a general lack of reliability. Attempts to obtain refunds were frequently unsuccessful, with many reporting difficulties in getting their money back for unreceived or incorrect items.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report never... See more

Product

Reviewers mention negative feedback about product. Many customers report receiving fake or counterfeit items,... See more

Website

Consumers consistently express strong dissatisfaction with the website. Many reviewers report that the... See more

Delivery service

Clients express significant dissatisfaction with the delivery service. Many reviewers report extremely long... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

If there was a 0 I would give this website a 0. DO NOT purchase from this website. I bought a birthday present to a 10 year old girl who is waiting for 5 organ transplant. Her condition is very cri... See more

Rated 1 out of 5 stars

I got suckered in by an incredibly plausible online shop but what a con and how stupid was I not to check in here first to see the reviews. The order took an age to arrive from China and the commu... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ SCAM – DO NOT TRUST THIS SELLER I placed an order with Bubulands on May 21, 2025, and have yet to receive the product. The tracking number they provided is invalid, and after multiple fol... See more

Rated 1 out of 5 stars

I put in an order 11 days ago, found out they were counterfeit through forums and reviews. Tried to contact their email to cancel my order since it still hasn’t shipped but they’re listed email and... See more

Rated 4 out of 5 stars

I read the reviews after buying an item from bubulands.com and tried to cancel but they said they couldn’t. All items were in £ but the website is operated from China. That wasn’t clear from the websi... See more

Rated 4 out of 5 stars

I had a long wait for it to come but it finally did come after 9 weeks of waiting. I thought it was a scam at first but turns out it’s not.

Rated 1 out of 5 stars

definitely a scam.I didn't even receive my order. they took my money, gave me a false tracking number after 2 days of placing order and have disappeared since. its been over 50 days. The 1 star is t... See more

Rated 1 out of 5 stars

Should have read the reviews before purchasing from here. Most definitely a scam, I placed an order on 30/6/25 with a 7-12 day delivery window. During that time I had an email about their main website... See more

Rated 1 out of 5 stars

Absolutely awful. Fake tracking numbers given, no items arrived and jeep being told to wait longer! I’ve just read these reviews too and it seems they are fake anyway ! Credit card claim submitted I w... See more

Rated 1 out of 5 stars

I ordered two Labubu dolls for my cousin’s birthday. The items were clearly advertised as authentic, but they most definitely are not. They arrived in heavily damaged boxes and were clearly fa... See more

Rated 1 out of 5 stars

Definitely scam! I’m still waiting for my order from2 months ago. They emailed saying that my item is in transit and beyond control ( which was most likely a scam lie) they didn’t respond to my emai... See more

Rated 1 out of 5 stars

I bought £100 worth of products from the Labubulands store on May 25th, they gave me a tracking code, which doesn't exist, I contacted the store, they said that the delay in the merchandise is because... See more

Rated 1 out of 5 stars

FRAUD / SCAM. DON'T PURCHASE FROM HERE! They give you fake tracking numbers, don't send items (or send fake products if you do reveive something), they take down their website and continually w... See more

Rated 1 out of 5 stars

Not even a 1 star got totally ripped off from website. This is my 2 time now having to write a honest review to warn others do not order items from this website for your children. Fake, so disappoi... See more

Rated 1 out of 5 stars

Tracking number isn’t accurate and it got listed as delivered on the 20th of may when I didn’t place the order till the 21st. Their excuse was “they’re impersonating us trying to harm the company”... See more

Rated 1 out of 5 stars

If I could give no stars I would I brought labubus 3rd June I never received them the tracking didn’t work and I did a charge back from the bank, the seller is now disputing my charge back saying it h... See more

Rated 1 out of 5 stars

Ordered 1 before read all the reviews 🤦‍♀️. Tried to cancel but they refused and it’s been over 2weeks. I can’t track the tracking number anymore, email address no valid, website taken down 🤦‍♀️🤦‍♀... See more

Rated 1 out of 5 stars

Ok for a start I paid $44 for a lububu and was given a tracking number that didn't exist! So I couldn't track it anywhere. Not to mention the fact that I never received it. Then I tried to email them... See more

Rated 1 out of 5 stars

Absolutely awful experience. I never received my order, nor any proof that it was shipped, nor a refund. I placed my order on July 5, 2025, and was given a nonexistent tracking number. When I f... See more

Rated 3 out of 5 stars

So I’m giving a 3 as waiting to see whether the product is fake or not when it’s opened! I’ve had the same problems as people have mentioned in previous posts regarding problems with websites etc. w... See more

Rated 1 out of 5 stars

Placed and order over 23 days ago. They waited at least 7 days to email me and say my order was detained due to tariffs between china and us. At this time I was no longer able to cancel or request r... See more

Rated 1 out of 5 stars

scam, never received my order they gave me not even a real tracking number link. and took my money i ordered 2 different labubu surprise boxes and never got them and now i cant even contact them anymo... See more

Rated 1 out of 5 stars

Currently going through my bank to get my money back off these vile scammers. Unfortunately, I didn’t check the reviews before making the order. This site needs to be shut down ripping people off!!

Rated 1 out of 5 stars

After having ordered I googled to look at some more product and the search brought up scammers. Looking a little deeper I realised their Trustpiolot reviews to be fake. A granddaughter desperate for a... See more

Rated 1 out of 5 stars

I placed an order with them on June 15th. I received any response email saying they received my order. I haven’t heard a peep from them since. I have been trying to check my order (every few days) and... See more

Rated 1 out of 5 stars

I ordered 3 dolls in April from this store and one had a piece of metal protruding from the wrist. When I sent a message to the seller I was informed that a new pink doll would be sent but I never... See more

Rated 1 out of 5 stars

Absolute fake and this company is a fraud! They refused to cancel my order, refused to refund my money after taking it, and now the site has been taken down. I've contacted my financial institution,... See more

Rated 1 out of 5 stars

Complete scam. They present themselves as authentic labubu sellers, but if you ever receive your order, it's terribly made and blatantly fake. I found this out right after I ordered, unfortunately, so... See more

Rated 1 out of 5 stars

Item does not ship within 24 hours stated on their site . was for a gift, has not been mailed. requested cancelation they won't cancel order , and tracking number sent does not work . this has been n... See more

Rated 1 out of 5 stars

Ordered may 21st and still recieved nothing. The tracking just shows order placed nothing else. Get stupid generic responses from email..have raised dispute with bank as nothing has been sent to me... See more

Rated 1 out of 5 stars

Absolute scammers. They pay for sponsored ads to get the top placement on Google searches, and unfortunately I was in a hurry, knew nothing about labubus other than that my daughter asked for one.... See more

Rated 1 out of 5 stars

Do not buy from this company paid way over the odds for two labubu’s almost two months the ago and still none arrived every time I messaged company they said it would take 10 days this was said 4 time... See more

Rated 1 out of 5 stars

They are fake 100% but are very cute and not awful quality. I made two seperate purchases and both have different fake boxes. One is flat matte writing on front and the other has a faint hollograph. O... See more

Rated 1 out of 5 stars

SCAM. Ordered from them and had to contact my credit card company for a refund because when I emailed them, they never responded. However, they did respond to my bank saying that they did ship the ite... See more

Rated 1 out of 5 stars

Complete scam! Ordered 2 and then the website was taken down. The contact email is no longer available. Calling my bank tomorrow to hopefully be refunded the 70$. Should have looked at the reviews but... See more

Rated 1 out of 5 stars

It’s a total scam. I ordered few staff totaling over $150. I received tracking info which never gave me any tracking movement. I wrote them and they replied twice repeatedly saying it’s shipped and... See more

Rated 1 out of 5 stars

Zero Stars. DO NOT ORDER! 1. I have NOT received any products, I have been waiting almost 1 month. 2. Photos on the website are genuine, however other people have reviewed and photograp... See more

Rated 1 out of 5 stars

I'd give no stars if it were an option. I ordered 3 dolls on 24th June. Received emails stating there were delays with postage. I responded and they assured they would get my order to me. I received a... See more

Rated 1 out of 5 stars

SELLS FAKE ITEMS! Claims the items are authentic but they aren’t!! They sell twisted fakes, that aren’t even good fakes!! I hope they choke on the $34.95 they made from my sale. I filed a PayPal clai... See more

Rated 1 out of 5 stars

AVOID at all costs. Same as everyone else's review. It's all the same BS they are feeding consumers. The site needs to be SHUTDOWN IMMEDIATELY. I am contacting my credit card company of the scam.

Rated 1 out of 5 stars

If anyone reads this please do not buy from them I wanted a labubu so bad I didn’t want to wait so I bought off this website they took my money refuse to give me a refund I emailed them 2 times they s... See more

Rated 1 out of 5 stars

Avoid site at all costs, I purchased from here then saw the reviews. I asked to cancel my item and for a refund to be processed and this was well within the 24 hour time frame they have stated on thei... See more

Rated 1 out of 5 stars

What a disappointment (and a scam). I paid for my daughter’s order for my granddaughter’s birthday. A fake, cheap-looking doll was delivered and the other item was not included in the parcel. The bo... See more

Rated 1 out of 5 stars

DO NOT TRUST THIS "COMPANY"!!!!! No order number provided. After days of trying to get hold of them, I was told my order had been shipped, but not provided with a tracking number and STILL have... See more

Rated 1 out of 5 stars

My box was damaged - I emailed both thier addresses to get a return address to ship the damaged products back but have never got a response. I’m sure the products are not genuine also.

Rated 1 out of 5 stars

they used to be hippersworld “selling” smiski and sonny angel hippers for 50% off and changed their domain to labubus ITS A SCAM they will send u a fake shipping tracker (they will never send your pac... See more

Rated 1 out of 5 stars

Ordered from these 3 weeks ago , said 3 weeks to receive as coming from china nothing came so I got a refund from PayPal to which they then emailed me to cancel chargeback I said no I'll pay u if and... See more

Rated 1 out of 5 stars

Do not buy from this company! They are selling fake products. Once they arrived the item was not authentic. I contacted them to make a return and they sent me an address entirely in Chinese, no return... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

110 reviews

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Rated 1 out of 5 stars

I would give no stars if it were an option

I'd give no stars if it were an option. I ordered 3 dolls on 24th June. Received emails stating there were delays with postage. I responded and they assured they would get my order to me. I received another email on 5th July saying their website was down but all orders were sent as planned. I now cannot get in contact with them. I have raised a dispute with my bank to get my money back.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

NOT LEGIT

NOT LEGIT. Pretty bad honestly. Took over a month and both are cheeeeap nock offs. They didn’t even try. 🤡 Just got an email saying their site is down… probably because they are getting in trouble.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam! company is now closed!! Lucky I used paypal and they have issued me a full refund. Get in touch with your banks or whatever you used to pay. get your money back asap. I wish I would have read the reviews. Wait for the hype to dye down and get from pop mart not worth the agro!!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolute fake and CHANGED THEIR WEBSITE!

Absolute fake and this company is a fraud! They refused to cancel my order, refused to refund my money after taking it, and now the site has been taken down. I've contacted my financial institution, so I hope I will get my money back. If the site comes back up, don't order. Honetly, if I could just put a huge "DANGER" sign as a rating for this company, I would.

UPDATE: Bubulands.com is now known as Labuboxes.com. Make sure not to get scammed by either!

22 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY - FAKE-SCAM

I ordered two Labubu dolls for my cousin’s birthday. The items were clearly advertised as authentic, but they most definitely are not. They arrived in heavily damaged boxes and were clearly fake. The feet are bent backwards, there's no keychain, no POP MART branding, and the hologram is missing.

The dolls have odd proportions, strange colouring, and sloppy paint jobs.

I contacted the seller to request a refund under trading laws, as they had sold me counterfeit goods. Their response was that I needed to return the items to China — which I am not obligated to do, given that the goods are fake.

I’m now in the process of recovering my money through my bank, but I implore you: DO NOT BUY FROM THIS COMPANY — THEY ARE A SCAM.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

I too was scammed into buying something…

I too was scammed into buying something I never received. Went to check on my order today and the website Is gone. I did dispute with my credit card company and filed a complaint with the FTC. I hope they catch these motherf<£%ers.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY - scam website

I purchased a case of the Big Into Energy v3 on 6/17/2025. It was just delivered on 7/2/2025. I opened the package and the case was severely damaged. I opened the case (not the individual labubus) and each individual labubu box was damaged as well. No return slip or packing slip provided as well. In addition, there is no QR that I can scan, to prove these are legit labubu’s. I used the POP MART app to verify these were legit. QR code says invalid code.

I requested a refund from the vendor. I received a message back from "German" saying they would not accept the return. I showed them screenshot of their return policy. I was then directed to send the product back to the manufacturer as bubulands "works directly with the manufacturer" even though they label themselves as an "official distributor". The address they provided was all in their native language. How the heck am i going to translate that? Are you serious? So I sent them back an email and pointed them back to their return/refund policy asking for a return authorization number. Now I do not receive a response. I go back on to check their website at 1:00 P.M. EST and now the website is not available.

Therefore this is a scam website and buyer beware. Please go to your credit card company and file for fraudulent product and counterfeit product.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers.

They pay for sponsored ads to get the top placement on Google searches, and unfortunately I was in a hurry, knew nothing about labubus other than that my daughter asked for one. Well a month on and I’ve done more research and know they aren’t even real Labubus. Not only that, but I haven’t received anything at all! Multiple messages sent over the last four weeks and each time the reply is the same - it will arrive in the next 10-14 working days, and they have been saying that for literally four weeks. The tracking itself doesn’t work. So I very much doubt anything has actually been sent, and today I’ve had enough and done a charge back through my bank. Absolutely shocking - avoid them at all costs!

3 July 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would I…

If I could give no stars I would I brought labubus 3rd June I never received them the tracking didn’t work and I did a charge back from the bank, the seller is now disputing my charge back saying it had been delivered! I have email proof of them saying there is a delay in shipping and I emailed them back and never had a reply, absolute con artists don’t buy from this company.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Fake tracking numbers given, no items arrived and jeep being told to wait longer! I’ve just read these reviews too and it seems they are fake anyway ! Credit card claim submitted I want a refund

1 July 2025
Unprompted review
Rated 1 out of 5 stars

They are fake 100% but are very cute…

They are fake 100% but are very cute and not awful quality. I made two seperate purchases and both have different fake boxes. One is flat matte writing on front and the other has a faint hollograph. One doesn’t have a QR code on its tag and the other one does. You cannot get into either box from the bottom to check the card, they are both totally sealed. These guys are ripping people off with their scam they are lafufus.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

What a disappointment (and a scam)

What a disappointment (and a scam). I paid for my daughter’s order for my granddaughter’s birthday. A fake, cheap-looking doll was delivered and the other item was not included in the parcel. The box was only filled with empty packaging!

Avoid this company. It is just after your money.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered may 21st and still recieved…

Ordered may 21st and still recieved nothing.
The tracking just shows order placed nothing else.
Get stupid generic responses from email..have raised dispute with bank as nothing has been sent to me
Avoid this scam company

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Not even a 1 star got totally ripped…

Not even a 1 star got totally ripped off from website. This is my 2 time now having to write a honest review to warn others do not order items from this website for your children. Fake, so disappointed.

Written by,
Ryan Olar

24 June 2025
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAM!

COMPLETE SCAM!

Take your money and nothing arrives. Been waiting nearly a month and a half for a present for my daughter. Do not hand over your money.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ SCAM

⭐☆☆☆☆ SCAM – DO NOT TRUST THIS SELLER

I placed an order with Bubulands on May 21, 2025, and have yet to receive the product. The tracking number they provided is invalid, and after multiple follow-ups, all I received were generic excuses with no proof of shipment or delivery.

They refuse to provide proper updates or evidence that my order even exists. I strongly believe this is a fraudulent store. What’s worse is that they operate through Shopify and the Shop app, which appear to allow sellers like this with no accountability or proper customer protection.

Save yourself the trouble—do not order from Bubulands. I’ve now opened a dispute with my bank and reported the store

26 June 2025
Unprompted review

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