Bubs Warehouse  Reviews 

Poor customer service, poor quality, would not recommend anyone purchase through this site. Not told that products come from China. Told things are in stock when they are not. Have been waiting a month for my order and it still has not left the country of origin. Unhelpful and rude. Would definitely not recommend purchasing from here.

DO NOT order from these guys horrible advertising that was only corrected after people complained they let you order and tell you it's in stock so you proceed with the order and payment only to not receive the order because no it's not in stock it's gotta come from overseas and then refusal of refunding the money

I understand that Coronavirus is currently a big issue and causing delays. When i ordered my products in Feb there no inidication that there would be a delay. It is now April with no sign of the nappy bags. Every time i email i get told to check my tracking with the last update on the 2nd of March saying it is in Shanghai, when i tell them this, every time i get a response back they say that it is in transit from China. It has been 4 weeks of them saying it is in transit and i am beginning to lose my patience.

Warehouse suggests they are a warehouse with heaps of stock. Unfortunately it seems they may not have any stock at all. They just place orders with other companies and have things sent to you from them. I ordered 4 items in mid February and have only received them all now. Items sent individually and 3/4 items came from China and was complete with that horrid smell that cheap Chinese products are know for. Lesson learnt. I really could never ever recommend this site to anyone. Products look like what they should but materials are poor and honestly difficult to use. A button or some elastic on the romper/overalls would be fantastic but can't really give that feedback as they don't make it.
Order from them and expect wish level products.
I know issues with Chinese.ordering at the moment but that shouldn't matter if you only sold stock you have on hand.

Google and read the bad reviews before you think about buying from here! Trust your instincts if they tell you not to go against the bad reviews and order anyways. ..I didn't listen to mine and I placed an order and now I regret it. It is not worth it. Buy what you need from a reputable company even if it's a few dollars more!

Best baby store in Australia. Great products and prices. Quick shipping and amazing customer service

If I could do less than one star I would. They don't reply to negative feedback. They don't rectify anything. They send items which are faulty. Sizing is not what I ordered and the quality is absolute crap. No one should ever but from these people. Biggest rip off. I wouldn't pay 5c for their items.

Not sure why so many bad reviews, I got everything quickly, all as described, affordable and customer service was on point.

Appalling customer service. I had to chase up delivery of a Swim Jacket. They sent a different product a Swim Vest that did not meet the product description on their website. You cannot speak to customer service only by email and messenger. Eventually found out they had discontinued the Jacket. I asked to speak to a manager but this was refused. I asked for the address of the Managing Director again refused. No compensation offered only a 20% discount voucher. They already have a black Friday 20% discount on the 29th November. I will never use the company again.

This company is very deceitful! They don't mention on the product page, that a lot of products are shipping from overseas and may take up to 39 days to be delivered. Even when you check out, the "standard shipping" doesn't state if the item will be coming from Australia or overseas with massive delays. Its been over 3 weeks since my order, when I asked where it was for the second time, they finally told me it was being shipped from overseas. They also will not provide a refund and keep claiming i am requesting one due to change of mind. I am not. I just simply don't have the product.
They claim to be an Australian company but they dont seem very Australian based to me. So disappointing!

Amazing website! They offer a huge variety of amazing quality products from clothes to toys and even offer furniture. Mums can also treat themselves to some items! I Always receive great customer service and prompt response when messaging their customer service team. Delivery is great as well and when I recieve my products im always so happy with my items. I will continue to shop through bubs warehouse. Very happy customer. Thank you!!! :)

Steer clear of this business! Very rude & obnoxious customer service. My original order i was contacted about to say they did not have it & refused to refund me (i have email proof) and would only give me store credit. The credit only covered the cost of the item so to use the credit i had to pay additional postage! (I had paid postage for original item they did not have then had to pay it on the store credit item also) Only for this item to be returned to sender through no fault of my own! I opened a Paypal dispute & this business tried to bully me into dismissing the dispute before they would refund me. Yet i had paid and had no item coming my way what so ever. They can only be laughed at. Read the reviews & read the replies to the reviews. They will never be more than what they are at this point, to get anywhere with this business they would need to do a new rollover with their customer service team members.

A great Australian company run by a hard-working team. It's great to see. Great prices and value. keep it up team.

Received playmats that should have been foam. They have been shipped to me from China and are honestly the worst possible product I could have hoped for. $100 down the drain! Thin and cheap! Not foam or soft, I wouldn’t dream of putting my baby on these sheets (cannot call it a Playmat as there is absolutely no padding).
Worst thing is they state on the website 100% satisfaction guaranteed but don’t allow refunds or exchanges!!

Whatever you do dont ever waste your money on these hungry money grubs . These people say they're located in Australia and everything is Australian made but it's not I got second hand clothing and my order wasn't all here and the order that I received was all wrong . Messaged them for my money back and they said they dont do refunds or change of mind . Then they blocked me on messenger and said they wont help me at all . Customer service is so rude and unprofessional. China made cheap merchandise and doesnt even look like the product you wasted money on . Dont order from them cause they'll just leave you hanging like you're nothing

Do not buy from this company.
Customer service are very unhelpful, sarcastic and rude.

I needed a gift for my sister and her newborn. I contacted bubs warehouse via messenger on their site.
I ended up getting a Lulla doll.
Mother and daughter are both very grateful.
Top gift idea, and thanks for the suggestion!

Lovely looking site and good products from trusted brands!

Amazing range of products and prompt delivery!

Worst online shopping experience ever, rudest 'customer service' ever encountered anywhere - can you imagine a 'customer service' person writing in an email 'but what would I know hey Phil'??? They refuse to refund 'for change of mind' - even when products are clearly faulty and I have the photos to prove it. But trying to get these people to understand the difference between 'change of mind' and 'faulty' is just impossible. I have reported them to the ACCC. If, as they state, they are an Australian company, then under Australian law, I am entitled to a refund for faulty products. Keep an eye out for future episodes of The Checkout too.
I have a chain of at least 25 emails with these people.....25 emails! WHAT customer service representative takes things to that level? On the very few occasions that I have ever had to return something to other online stores, it's just been a matter of advising their customer service people of the problem, sending the item back, and getting an immediate refund. Easy. And for these companies, I leave good reviews, on the basis of their excellent customer service if nothing else. But Bubs Warehouse is so bad that it's actually created a great deal of hilarity among my friends and family - we just can't wait to see what they'll say next. Just don't ever buy anything from them, because if it is faulty and you want a refund, they'll try to tell you that you changed your mind......(insert eye roll here).
UPDATE: Please can someone from Bubs Warehouse tell me why the two items of clothing I received have the size/care labels sewn on the outside of each item? In the photos on your website, these labels are clearly sewn on the INSIDE of the clothing, which is where anyone would expect them to be. Why therefore, are they on the outside of the items I received? You surely cannot tell me that that is where they're supposed to be.
Oh, and my great-nephew will NOT love the clothes because he will never receive them.
FURTHER UPDATE: These people have emailed me and have acknowledged that there is a design fault in the items I received. They offered a refund IF I remove my negative reviews.
ANOTHER UPDATE: If this company sends you faulty goods, take photos as proof. Then go to your bank and ask them to do a charge back, with the photos as evidence. That's what I did and the refund was in my bank account today. All praise to my bank (Ubank) for their excellent customer service.