Great customer service from Rob. The charging cable didn’t work which BTS replaced without a problem, but IMHO should have been tested pre sale. Unfortunately the boot of the car was not cleaned well... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently, I bought a vehicle from BTS Cars Derby and was thoroughly impressed with the entire experience. From the initial contact, the team was welcoming and made the process feel simple and stress-f... See more
Company replied
Easiest car ive ever brought,everything was in place for when I arrived ,test drove the car bang bang bosh signed and took away ,freindly polite and very easy to do with ,only reason ive not given 5 s... See more
Company replied
Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... See more
Company replied
Company details
Written by the company
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contact info
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, United Kingdom
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4.6
Excellent
125 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent service thanks Russ
23 January 2026
Unprompted review
Reply from BTS Cars
Thank you for this review! Much appreciated!
Great dealership
Great dealership. From the first contact everything felt honest and transparent. The pricing was fair and the whole process was easy and stress free. Most importantly, I felt I could trust them, which is rare these days. Even after the sale, they were very helpful and answered every question I had. Highly recommended
16 January 2026
Unprompted review
Reply from BTS Cars
Really appreciate you saying this, thank you.
Trust is a big thing when it comes to choosing a car, so it’s great to hear you felt comfortable with everything from the start and even after you’d driven away. That’s exactly how we want people to feel when dealing with BTS Cars.
Thanks again for the recommendation and for putting your trust in us 🚗
I recently purchased a VW Golf from BTS and would do so again!!
I recently purchased a VW Golf from BTS cars. The process was seamless throughout and Rob was very helpful answering the many questions I had ensuring I felt comfortable and understood everything involved when buying a car from BTS.
I would highly recommend using BTS for anyone looking for a new great quality car.
17 January 2026
Unprompted review
Reply from BTS Cars
Thanks a lot for this, really appreciate you coming back to us.
Glad Rob could make everything feel clear and straightforward, especially with all the questions along the way. That’s how buying a car should be, no pressure, just the right support when you need it.
Enjoy your Golf and we’ll be here whenever you’re ready for the next one 🚗
Good service and friendly staff
Good service and friendly staff. The process was easy and I’m happy with my purchase. Would recommend this dealership.
20 November 2025
Unprompted review
Reply from BTS Cars
Thanks a lot for your kind words, we really appreciate it.
Glad everything felt easy and that you’re happy with your purchase, that’s exactly what we aim for every day at BTS Cars. It’s always nice to know the team made a good impression too.
Enjoy your new car and thanks again for choosing us 🚗
I recently purchased a car from BTS…
I recently purchased a car from BTS Cars Derby, and the experience was outstanding from start to finish. From my very first interaction, the team made everything feel straightforward, welcoming, and completely stress‑free. Every step of the process was clearly explained, and they kept me informed without ever overwhelming me a perfect balance of professionalism and genuine care.
A special mention has to go to Rob, the Sales Manager, who was excellent throughout. His knowledge, transparency, and friendly approach made the entire journey feel effortless. He guided me through each stage with confidence and clarity, and by the time I arrived to pick up the car, everything was prepared and ready exactly as promised.
Overall, it was an easy, informative, and truly positive experience. I’d highly recommend BTS Cars Derby to anyone looking for a smooth and trustworthy car‑buying process.
13 January 2026
Unprompted review
Reply from BTS Cars
Thank you so much for your 5 star review and for choosing BTS Cars, we truly appreciate it.
We are really pleased to hear your experience was smooth and stress free from start to finish, especially with the finance, where we proudly make sure everything is explained clearly and simply for our customers.
Rob will be delighted to hear your kind words.
Enjoy your new car and we look forward to welcoming you back in the future 🚗
Great experience with Rob
Great experience with Rob, filled with confidence and everything covered with warranty provided. Would definitely recommend BTS cars
11 January 2026
Unprompted review
Reply from BTS Cars
Really appreciate you taking the time to leave this and for choosing BTS Cars. Glad everything felt clear and well handled from your side. That is exactly what we aim for, especially when guiding customers through the full process.
Rob will be pleased to hear this.
Enjoy the car and we hope to see you again 🚗
Thank you very much for the…
Thank you very much for the experience what we have buying our first electric. I’m so glad I meet Rob the sales manager on Derby branch. You don’t need to trust me. You come here and you convince yourself they are writing on the Car sales. Really nice experience five star.
10 January 2026
Unprompted review
Reply from BTS Cars
Thank you for your 5 star review and for choosing BTS Cars, we really appreciate it.
We are so pleased your first electric car experience went smoothly. Helping customers feel comfortable when buying a car, especially something new like electric, is something we truly focus on.
Rob will be very happy to hear this as well.
Enjoy your new car and we look forward to seeing you again at BTS Cars 🚗
Highly recommend
Really pleased with my experience from start to finish, Rob was extremely helpful throughout and made purchasing my new car seamless. Thanks again Rob, couldn’t recommend more :)
10 January 2026
Unprompted review
Reply from BTS Cars
Thank you for the great review, we really appreciate you choosing BTS Cars.
Love hearing that everything felt easy from your side, that is exactly how buying a car should be.
Rob will definitely have a smile reading this.
Enjoy your new car and see you again when it is time for the next one 🚗
Happy sale. BTS Cars Recommended!
Very good experience doing business with BTS Cars. Rob took care of everything right from having the car prepped and ready for test drive by the time we arrived. Everything went smoothly and we were off with the car in no time.
3 January 2026
Unprompted review
Reply from BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear everything was ready and waiting for you, we always aim to keep things smooth and efficient when you come to buy a car. Rob will be pleased to see this. Enjoy the car and we hope to see you again 🚗
AUDI A4 AVANT PURCHASE
Rob was very welcoming & Accommodating with regards to my new purchase, gave a very fair price for my part ex too.
Would 100% use again & recommended BTS Cars to family & friends.
Thanks for your help
2 January 2026
Unprompted review
Reply from BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Delighted we could help you with your Audi A4 Avant and get a fair deal sorted on your part exchange, that is something we always aim to get right. Rob will be pleased to hear this. Enjoy your new car and we look forward to seeing you again 🚗
Bts amazing care level
Rob provided a great level of care on my ev purchase, was very knowledgeable and insightful.
2 January 2026
Unprompted review
Reply from BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear Rob looked after you properly and made the whole EV purchase clear and straightforward. His knowledge and attention always make a difference. Enjoy the car and we hope to see you again 🚗
Nice experience from Rob nice…
Nice experience from Rob nice straightforward help me sort out the car thanks
20 December 2025
Unprompted review
Reply from BTS Cars
Really appreciate you choosing BTS Cars. Glad Rob kept things simple and helped you get everything sorted without any hassle, that is exactly how buying a car should feel. Enjoy the car and all the best with it 🚗
Great Service - Rob was really helpful
Rob was really helpful, talked us through all the options with honesty and made the whole process reassuring and comfortable - would highly recommend!
20 December 2025
Unprompted review
Reply from BTS Cars
Thank you for your lovely feedback, we really appreciate it.
It’s great to hear that Rob made you feel comfortable and guided you clearly through your options. We always aim to keep the process honest, simple and reassuring for anyone buying a car from BTS Cars.
Thank you again for the recommendation, it means a lot to our team here in Derby, and we hope to see you again in the future.
I’m extremely impressed
I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfect car for my budget and made the paperwork quick and easy. The car is in fantastic condition. I would definitely buy from them again.
6 October 2025
Unprompted review
Reply from BTS Cars
Thank you so much for taking the time to share this, it truly means a lot to our team.
We’re really pleased to hear you felt welcomed from the moment you arrived and that everything was explained clearly without any pressure. It’s great that you found the right car for your budget and that the whole process, including the paperwork, felt quick and straightforward.
Enjoy your new car and we’d be delighted to help you again in the future.
Easy process from start to finish
Great experience dealing with BTS . Can't recommend them enough
11 November 2025
Reply from BTS Cars
Thank you, we really appreciate you sharing this.
It’s great to know everything felt simple and well handled throughout. That’s exactly the kind of experience we aim to offer anyone coming to BTS Cars.
Your recommendation genuinely means a lot to us, and we hope to see you again in the future.
Brilliant service
I recently bought a 2016 1.4l Scirocco from BTS cars. It was priced perfectly and the car was in immaculate condition for its age. I was in contact with Richard. He left me to look around the car alone (so no pressure, which i really appreciated), and let me come to him when i was ready to test drive. Then left me to talk with my family to come to a decision. It was really relaxed and nowhere near as stressful as i initially thought it would be. The communication was brilliant and i’m so happy with my new car. I would recommend BTS cars to anyone looking for their next car. Thank you so much for all of your help throughout the process :)
11 November 2025
Reply from BTS Cars
Thank you so much for taking the time to leave such a detailed review, it really means a lot.
We’re especially pleased to hear how comfortable you felt taking your time and making the decision in your own way, that’s something we truly value as a team. Richard will be glad to know his approach made a difference.
It’s great to know you’re happy with your Scirocco, it sounds like a lovely choice. We really appreciate the recommendation and hope you enjoy every mile in your new car.
Brakes and discs gone!
Got the car and when braking it had a grinding sound which turned out to be new brakes and discs required. My colleague Graham contacted BTS and was told that they were okay when the car left (still laughing at that one) so we got them done anyway and that'll be the last purchase from there!
16 October 2025
Reply from BTS Cars
Dear Mr Jones,
Thank you for sharing your feedback. I’m sorry to hear about the issue you encountered with the brakes after your purchase. All our vehicles are inspected prior to leaving us, and at the time, the brakes were noted as being in a serviceable condition.
We understand how frustrating it can be when something unexpected arises after buying a car, and we’re disappointed to hear that this has affected your view of BTS Cars. We take all feedback seriously and will use this to continue improving our processes.
Please don't hesitate to contact me if I can be of any further assistance.
Kind regards
Rob
Sales Manager
Great experience with the stuff
Great experience with the stuff
Absolutely unbeatable part exchange prices
Definitely, I will do business again with them
4 November 2025
Unprompted review
Reply from BTS Cars
Thank you for your kind words, we really appreciate it.
We’re glad everything came together well for you and that you were happy with the part exchange value offered. It’s always important to us that customers feel they’re getting a fair deal when choosing their next car.
We look forward to seeing you again in the future.
Honestly the best place to buy a car…
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh service and MOT. Unlike others, they even help after the sale with great care and kindness, so the aftersales service is just as good as the sales
20 October 2025
Reply from BTS Cars
Thank you for such a generous review, it really means a lot to all of us.
We’re especially pleased to hear how supported you felt both during and after everything was completed. That continued care is something we take seriously, not just the moment of buying a car.
It’s great to know the preparation of the car stood out as well. We truly appreciate your trust in BTS Cars and we’re always here if you need anything going forward.
Excellent service
Excellent service from Russ, provided all of the details asked for in a timely manner.
3 November 2025
Reply from BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re glad Russ was able to provide everything you needed clearly and without delay. Keeping things transparent and responsive is something we always focus on.
We hope to assist you again in the future.
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