Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
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See what reviewers are saying
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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Beware of this exchange before you lose your hard-earned money like I did. I just liquidated my portfolio which was worth approximately $6k immediately before trading and invested in a few coins.... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent investments & easy to use app.
27 December 2025
Reply from BTC Markets
Hi Gail,
We’re thrilled to hear that you’re enjoying both the investment opportunities on BTC Markets and the ease of using our app. Your support means a lot to us, and we’re committed to continuing to deliver a smooth, reliable, and user-friendly trading experience
I am so happy with my BTC experience
I am so happy with my BTC experience. The BTC consultants are extremely helpful and knowledgeable. I highly recommend BTC.- they are Australian based, and are quick to respond to email enquiries. They made me feel reassured and confident in the crypto trade I needed help with.
4 December 2025
Reply from BTC Markets
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Your recommendation truly means a lot to us and we’re always here to help whenever you need support with your crypto journey.
Reply from BTC Markets
HI Moshe,
We’re really pleased to hear you’re enjoying the design, interface, and ease of use. Our team works hard to make BTC Markets simple and intuitive, so it’s great to know that’s coming through.
Refusing to allow crypto withdrawal…
Refusing to allow crypto withdrawal without explicit details is an invasion of privacy. I will be closing my account and using another exchange.
23 December 2025
Reply from BTC Markets
Hi Arnie Theophile,
We appreciate you sharing your experience.
While we strive to make our platform as seamless as possible, certain security and compliance checks are required of all customers. These measures are in place to protect both our users and the integrity of the platform.
they have frozen my account citing…
they have frozen my account citing liquidity issues and wont release my crypto - no reason given bedsides liquidity issue
21 December 2025
Unprompted review
Reply from BTC Markets
Thanks for taking the time to share your feedback. BTC Markets continues to operate with normal market and withdrawal liquidity. In some cases, account functionality may be restricted in line with our regulatory, risk, and compliance obligations. Where this occurs, clients are still able to close positions and withdraw AUD to their verified bank account. We understand these situations can be frustrating and encourage the reviewer to contact our support team if they would like clarification on the options available to them.
Easy to use, low fees
22 December 2025
Reply from BTC Markets
HI James,
We’re glad to hear that you find BTC Markets easy to use and appreciate the low fees. Making crypto trading simple, reliable, and cost-effective is a top priority for us.
all good as usual
21 December 2025
Reply from BTC Markets
HI Luigi,
Thanks for your continued support! We're glad to hear everything is going well as usual. Best wishes for the festive season and happy trading!
Reply from BTC Markets
Hi there, Sorry to hear that your experience was disappointing - that’s certainly not what we aim for. We appreciate you taking the time to leave feedback.
They didnt want me as a client for no…
They didnt want me as a client for no real reason as i did everything they asked
9 December 2025
Reply from BTC Markets
Hi there, Thanks for sharing your feedback - we’re sorry the experience felt that way. In some cases, we’re unable to proceed with onboarding even when information is provided, due to internal assessment requirements and regulatory obligations. These decisions aren’t personal and don’t reflect a view on the individual, but rather our need to meet compliance standards. We understand this can be disappointing and appreciate you taking the time to leave your thoughts.
Reply from BTC Markets
Hi Anthony,
Thanks for taking the time to leave a review. We’re pleased to hear you enjoyed both our service and website. Your feedback helps us keep improving.
BTC markets have a conservative
BTC markets have a conservative, secure and very reliable and easy to understand service
16 December 2025
Reply from BTC Markets
Hi Pavelic, Alain
Thank you for sharing your positive experience with BTC Markets. We’re pleased to know that you value our secure, dependable, and easy-to-use service. Building a trusted and straightforward platform for our customers is very important to us, and your feedback is greatly appreciated.
Reply from BTC Markets
Hi Customer,
Fast, reliable transfers are exactly what we aim for. If you ever need a hand with anything, our support team is here to help.
Not Recommended For Serious Traders Who Need Flexibility
Unfortunately the website allows trading in a variety of quite risky and complex cryptocurrency instruments (pairs, swaps etc.) but will not allow you to transfer any cryptocurrency out of their trading platform due to the inherent risk! This is really the pot calling the kettle black - what a ludicrous position to take. If I could have given a zero I would have. We all know the risks of trading cryptocurrency, as well as the potential, and they are just that, potential, rewards. I bought BTC in 2020 when it was trading at around AUD$7,000 and sold most of my holdings when it reached AUD$59,000 - how stupid was I? Well I made a handsome profit but I would have made more if I had held them for longer. None of us know the future, certainly not BTC Markets!
11 December 2025
Reply from BTC Markets
Hi there, Thanks for taking the time to leave your feedback - we understand why this situation was frustrating. There are times where additional checks or restrictions apply due to security and regulatory requirements. These decisions aren’t about second-guessing market outcomes, but about managing risk and protecting customers. We appreciate you sharing your experience and will pass this feedback on to the team as we continue improving how we communicate these decisions.
Extremely hard to use
Extremely hard to use! Frustrating and all I was doing was another annoying people with help questions
15 December 2025
Reply from BTC Markets
Hi there, Thanks for taking the time to leave feedback - sorry to hear your experience was frustrating. We know the platform can feel overwhelming at first, and that’s certainly not the experience we want for our users. If you’re open to it, our support team is always happy to walk you through things or help simplify the process so you can trade with confidence.
Tops and tops
14 December 2025
Reply from BTC Markets
Hi Alex,
Thank you for your review. We’re happy to hear you’re having a great experience with BTC markets. If you ever need help or have feature suggestions, our support team is here for you.
BTC Markets is most trustworthy exchange in the World
Over the years,I have developed a strong relationship with this exchange due to unwavering commitment to reliability, trustworthiness and efficiency.
13 December 2025
Reply from BTC Markets
Hi Hea Sub Barone,
Thank you for your kind words and continued trust in BTC Markets. We truly appreciate your support and are committed to maintaining the reliability, trustworthiness, and efficiency you value.
Can you just not send me a survey
Can you just not send me a survey, plus a survey reminder for every single transaction. How utterly boring!
5 December 2025
Reply from BTC Markets
Hi Senor Pavo,
We appreciate you sharing this and understand how repetitive survey requests can be frustrating. We are taking your feedback on board as we look at improving how and when we ask for feedback.
Easy to deposit and withdraw
Easy to deposit and withdraw. The only setback being the fees are slightly higher than other exchanges, especially on-ramp/off-ramp
3 December 2025
Reply from BTC Markets
Hi Robert,
We're glad to hear that you find deposits and withdrawals easy to use. We understand your concern regarding the higher fees, especially for on-ramp and off-ramp transactions. Our team is continuously working to optimize costs while maintaining fast, secure service. Your input is valuable, and we’ll keep striving to improve your overall experience.
Reply from BTC Markets
Hi Adam,
We’re really pleased to hear that you find our service professional and trustworthy, this is exactly what our team works hard to deliver every day.
Long Time User - Positive Experience
I have used BTC markets for investing and occasionally trading for over a decade. This Australian based company makes a genuine effort to provide timely and helpful support to customers and has been very communicative and receptive of my suggestions to improve their software.
While BTC markets offers a limited selection of tokens compared to the big players they also offer some great free tools and you can usually assume that the tokens they offer are genuine projects with real prospects not meme coins or other high risk tokens.
Obviously you'll still need to do reseaech and inform yourself before making any investment decisions but this company has provided consistently excellent service for almost a decade.
I have never had any issue moving funds or tokens into or out of the exchange and the smartphone app offers a quick way to check prices or portfolio when you're away from a desktop.
21 April 2025
Reply from BTC Markets
Hi Rowan Meggs,
Thanks so much for taking the time to share your experience! We really appreciate your decade-long support. It’s great to hear that our customer service, communication, and platform tools have been valuable to you, and that moving funds and using the app has been smooth.
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