Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
Company replied
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See what reviewers are saying
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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Beware of this exchange before you lose your hard-earned money like I did. I just liquidated my portfolio which was worth approximately $6k immediately before trading and invested in a few coins.... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawal request
After an initial misreading of my request to increase my withdrawal limit this issue was resolved satisfactorily and in a timely manner.
29 October 2025
Reply from BTC Markets
Hi Mark,
Thank you for your positive review. We’re glad to hear the issue was resolved to your satisfaction and in a timely manner. Your feedback helps us improve, and we truly appreciate you taking the time to share your experience.
Reply from BTC Markets
Sorry to hear about your experience. In some cases, withdrawals may require additional security checks to keep client assets safe - this can occasionally cause delays. Our team is always happy to help if you have any concerns; please contact our support team for assistance.
Reply from BTC Markets
Hi Kevin,
Thank you for the great review. We’re so glad to hear that getting started was easy. This is exactly the kind of experience we aim to provide.
Very fast transfer out Thank U very…
Very fast transfer out Thank U very Much, When needed!! Now to return it back in time
4 November 2025
Reply from BTC Markets
Hi Jason Whittle,
Thank you so much for your review and your kind words. We’re thrilled to hear that the transfer out was very fast and that you were pleased with the service.
Very happy with the service!
2 November 2025
Reply from BTC Markets
HI R DE LA VEGA SUPER FUND PTY LT,
Thanks so much for your review! We're thrilled to hear you're very happy with our service.
Poor Service
Inability to deliver part of the service required- Crypto Transfers was frankly pathetic!
Very disappointing!!
24 October 2025
Reply from BTC Markets
We’re sorry to hear about your experience. Our team takes security and compliance seriously, which sometimes means we need to restrict certain crypto transfers to ensure they meet our regulatory obligations. If you’d like us to review your case or clarify the withdrawal process, please get in touch with our support team - we’ll be happy to assist further.
Everything is seemless from depositing…
Everything is seemless from depositing and withdrawal to implementing orders from an Australian point of view.
30 October 2025
Reply from BTC Markets
Hi Andrew,
Thank you so much for sharing your experience! We’re thrilled to hear that you found everything from depositing and withdrawing funds to placing and executing orders, seamless and straightforward. Our goal is to provide a smooth and reliable trading experience for all our customers.
It's terrible service
It's terrible service.
I was waiting for transferring coins over 5 hours while price was dropping.
I will never gonna use your service again.
I lose a lot of money because of you.
bye bye
29 October 2025
Reply from BTC Markets
Hi there,
We’re sorry to hear about your experience - delays like that aren’t what we want for our customers. Transfer times can vary due to network congestion or security checks, but we understand how frustrating it can be during market moves. Please reach out to our support team so we can review your case and assist further.
Reply from BTC Markets
Hi David,
Thanks for your fine comments! We’re glad you’re enjoying our platform and appreciate your support. Our team is committed to delivering a secure and seamless trading experience.
Reply from BTC Markets
Hi Michael A,
Thanks for the great review! We’re delighted to know you had a smooth experience trading with us.
Easy to use
Easy to use, especially for a beginner. Nice interface. I recommend it. Also I like the profit and loss tab (more so the profit lol).
10 June 2025
Reply from BTC Markets
Hi Dee,
Thank you for sharing your feedback! We’re so glad to hear that you find the platform easy to use and that the profit and loss tab has been helpful.
A great crypto exchange in Australia
I have been using BTC Markets as my principal crypto on-ramp/offramp since 2014. I have never had any problems and the staff have always been most helpful. Transactions are always very fast. A really good crypto exchange !!!
23 April 2025
Reply from BTC Markets
Hi Warren,
Thank you so much for your continued support and for being with us since 2014! We’re thrilled to hear that you’ve had such a positive experience with our platform and team over the years.
Great Service Fast TransferS
Great platform and easy to use, Deposits are nice and easy, No delays No fuss No nonsense, And not nosey and intrusive as other platforms who try to play cop asking over zealous questions, Very good for larger transfers, Might not be the lowest fees but ill take it for the speed and efficiency,
23 October 2025
Reply from BTC Markets
Hi Paul,
Thank you so much for your wonderful feedback! We’re delighted to hear that you find our platform easy to use and efficient for your transfers. We truly value your trust and are glad our service meets your expectations for speed and convenience
I can successfully exchange my Bitcoin…
I can successfully exchange my Bitcoin in to cash again which has been helpful for trading
24 October 2025
Reply from BTC Markets
Hi Aaron Blackburn,
Thank you for sharing your experience! We're glad to hear that converting your Bitcoin back into cash has been smooth and helpful for your trading.
Totally new at this
Totally new at this, needed help got help, carried out everything I wanted to do. It was easy as pie. Very happy newb.
23 October 2025
Reply from BTC Markets
Hi Gary,
Thank you so much for your kind words! We’re thrilled to hear that your experience was smooth and enjoyable. It’s great to know everything worked out just the way you wanted.
Welcome aboard, and we’re glad to have you as a happy new user.
BEWARE. Not the best choice.
Very very slow to reply or answer questions, Great until you need support. I would highly recommend against BTC Markets, some many other to choose from with true support, it doesn’t make sense to go with them now.
21 October 2025
Unprompted review
Reply from BTC Markets
We’re sorry to hear about your experience - that’s not the level of service we aim to provide. Please reach out to our support team with your ticket number so we can follow up on this as soon as possible. We appreciate your feedback and are working hard to improve our response times and client experience.
didnt even get to sign up after phone…
didnt even get to buy and send crypto after phone call....... Extra cautious, innocent until proven guilty not with exchanges these days.. even if ute innocent and they deem U high risk bai bai.
18 September 2025
Reply from BTC Markets
We’re sorry to hear about your experience. At BTC Markets, we’re required to meet strict regulatory and compliance standards, which sometimes means taking extra precautions when assessing accounts. These measures are in place to protect both our clients and the broader crypto community. We understand this can be frustrating and appreciate your feedback - our support team is always available if you’d like to discuss your experience further.
Fiat withdrawal was extremely quick
Deposits and withdrawals are very quick.
Chart quality is good and trading fees are reasonable.
I do think there is room to reduce the trading fees with the increased volume going through this exchange now compared to a few years ago...
17 October 2025
Reply from BTC Markets
Hi Luke,
Thank you for sharing your feedback! We’re delighted to hear that you’re pleased with our quick deposit and withdrawal process, chart quality, and reasonable trading fees.
We also appreciate your thoughtful suggestion regarding fee adjustments
Reply from BTC Markets
Hi Richard,
Thank you so much for your wonderful feedback! We’re pleased you are experiencing how easy and fast everything is.
I received valuable advice on how to withdraw cash from my BTC account
I received valuable advice on how to withdraw cash from my BTC account in a timely manner.
16 October 2025
Reply from BTC Markets
Hi Tomasz,
We appreciate your positive feedback! We're glad our advice helped you withdraw cash from your BTC account quickly. We're always here if you need further assistance.
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