I was not able to login due to "account not available, please contact customer service", but I contacted customer support and BTCC solved the problem within 3 days. I am very nice surprised about BTCC... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away... See more
I’ve had an extremely frustrating experience with BTCC. It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still canno... See more
The copy trading feature lets me replicate top-performing traders strategies. Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.
Company details
Written by the company
Founded in June 2011, BTCC is one of the world's longest-serving cryptocurrency exchanges with the slogan "Exchange for a better future". BTCC prides itself on providing crypto futures trading services to users worldwide with market-leading liquidity, offering perpetual futures on over 300 cryptocurrencies and spot futures on over 200 cryptos, including BTC, ETH, DOGE, LTC, SOL, XRP, SHIB, and many more. Introduced in 2023, BTCC's copy trading is one of their user-favorite features, boasting a total of 600,000 total copy traders and 15,000 all-time lead traders since it was rolled out. With their new global brand ambassador, Jaren Jackson Jr., BTCC continues to expand its reach and educate users worldwide about crypto trading opportunities. As of June 2025, BTCC has over 9.1 million registered users worldwide, living up to its vision of making crypto trading reliable and accessible to everyone.
Contact info
200000, United Kingdom
- btcc.com
You should know
Replied to 32% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Copy
New to crypto trading, so I tried copy trading. It's a great way to learn by following top traders. Platform is easy to use.
btcc
Trading with 225x leverage works well if you know what you're doing.
execution is fast.
This app is criminal just like most…
This app is criminal just like most everyone says.
My app reset and when I came back in my trades wouldn't load and supposedly auto liquidated when they weren't anywhere near the liquidation point estimates.
They stole my $, claimed I owed liquidation fees and left me with nothing.
Horrible customer service, their math doesn't even add up.
CRIMINALS!
Good
Spot trading is straightforward, but the selection of trading pairs could be larger. Fees are competitive.
Copy Trading Scam!!!
So, I had heard a lot about this site and the Copy Trading Option, so I decided to put in $500 to try it out...and after 3 hours my $500 balance went to $302.xx, 2 different HIGHLY rated traders, the site recommended.....
stoped the trading and withdrew what was left of my account..... Don't know why a trader would close out a trade at a LOSS, but 2 of them did!!!!!
They got me for just about $200....!!!!
tested demo, not bad
tried the demo account before depositing. platform works fine, just needed time to get used to it bonus for new traders btw!
copy trading is useful
followed a top trader and copied their trades. made some profit, good feature for beginners
Paying never ending fees and inconsistent of customers service
I had to pay a difference of 13,200 in November 2024..I made payment in 4 batches to complete the (13,200) on February 25 was thr last payment..Later that today I got another message saying because I paid it in batches I have to pay the 13,200 again but one lump sum..
On March 6th I paid the 13,600 to complete the 13,200 difference payment, and because I didn't pay the exact amount I have to pay 13,420 now..
But before when I pay over the amount,,the amount that is left will go straight to my USDT and in the BTCC account..
Now I'm believe this is a scam..Never ending fees..
execution speed
execution speed on BTCC is fast, and I've never experienced any delays. good so far
Thanks
Sent USDT to the wrong network. Panicked, but BTCC support reversed it in 1 hour.
They saved my $2k. Lifesavers!!
High leverage but risky
Tried trading btc with 225x leverage, risky but worked well. Platform is stable, no major slippage.
Recommend BTCC
I mainly use BTCC for futures trading. The leverage options are great, and the execution is fast. No issues so far, and the fees are reasonable.
Copy trading
The copy trading feature is fantastic. It's easy to follow top traders, and the filters help you find the best strategies.
Highly recommend it for beginners.
Solid
After six months of using BTCC, I can confidently say it's a solid platform.
Fees are low, and the variety of trading instruments is impressive.
Good Crypto Exchange
BTCC is one of the better exchanges I've used. The execution is fast, and the spreads are tight. No major complaints so far.
The copy trading feature has been a game-changer for me.
Exchange
The platform offers a wide range of cryptocurrencies, and the trading conditions are quite favorable. I particularly like the low fees are high leverage options.
Conditions
Competitive fees.
High Leverage options.
User-friendly interface.
Great for both beginners and pros.
Recommend
Glad
I've been using BTCC for a few months now, and it's been a solid experience. The platform is easy to navigate, and the copy trading feature is a nice addition for beginners like me.
This is a scam
This is a scam. Its the same method and the same people running various Websites like this. Surprisingly they all look nvery similar and sometimes exactly the same just with a different exchange name. On x you have these guys luring you into a pump and surprisingly the coin pair is only available on these exchanges. Exchanges like dextrade.global or bitchain.global and now btcc are all scam. I put in 500 € pumped my earnings to 54000 usdt and guess what? No chance withdrawing any of this moneys. Two days later the exchange is offline never to be seen again. Two weeks later the site pops up again only under the name of bitchain.global. This is so obvious that i ask myself why is there no one acting on it. These guys are openly stealing money of traders and everybody knows. Sounds like everybody should do that since you don#t have to be scared of any repercussions.

Reply from BTCC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.