BTCBIT Reviews 747

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

I had a very smooth experience using BTCBIT. The entire process worked without any flaws, and the trade was executed cleanly and efficiently. Everything was straightforward, transparent, and easy to... See more

Company replied

Rated 3 out of 5 stars

Being fully verified cliet for many many years, having turned around great amount, and now scrutinizing trust to me trading 60 euros by asking selfie with handwritten declaration, seems to me bein... See more

Company replied

Rated 3 out of 5 stars

If you open transaction on saturday/sunday and your transactions will be paused to manual review - you will get your crypto on monday but with exchange rate on time of opening transation. 1 star fo... See more

Company replied

Rated 5 out of 5 stars

It took little more time to get through KYC and when after reminder it was done, extra communication with customer service was needed to activate promocode, which supposed to be active after registrat... See more

Company replied

Company details

  1. Currency Exchange Service

Written by the company

BTCBIT - aims to have the best exchange rates for all major e-currencies and the best 24/7 live support for our customers, this allows people from all around the world to buy and sell digital currencies comfortable and safely. Our company is a team of young and clever people, and we think that being open-minded and negotiable are the most important things in online business. BTCBIT guarantees that the company will do everything in order to satisfy our clients’ needs.


Contact info

You should know

4.0

Great

TrustScore 4 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars
BTCBIT logo

Reply from BTCBIT

Dear Customer!

Due to technical problems, today transactions were processed longer than usual.
We apologize for the inconvenience.

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Very good service

Fast delivery, didn't had any problems I can just recommend 👌

15 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Easy verification

Easy verification
quick responds
SEPA payment very good!!!!!

yayyyyyyyyyyyyyy

16 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 1 out of 5 stars

You where being racist about my origin

You where being racist about my origin. Also you tried o call me before notifying me on email. And you do a lot of questions. No Good!

11 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer!

Please clarify your statement on "being racist about my origin" so that we could investigate it by checking our records.
What we see at this point is that you were contacted to clarify information on your bank transfer as you did not provide it in the payment details.
We do contact our customers to clarify important information if it is missing, which is a normal practice.

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Nice service

Nice service. I suggest this for new customers. Easy. Sometimes take longer for transactions to convert BTC by Stay cool. Its normsl.

7 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Great Exchanger

Great Exchanger, fast, trusted. tbh, i read some bad reviews about it, but i give it a try and all went good.

5 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Great service and great customer support

Exactly as advertised, safe, fast and reliable! Had an huge issue and customer support solved it within minutes of me contacting them

3 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

safe exchange

great experience, safe, quick and in the good moment

1 November 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

it was wonderful

it was wonderful, because manager who helped me with my problem, was excellent and very attentive. It’s very important cause I was worried too much. she didn’t say me “just wait”, she asked me about my invoice and explained me everything! awesome!

27 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Passed full verification

Passed full verification - spent a lot of time - everything fine.
Very cool service!
We live on the same planet! Let's always remain human and work in peace and harmony...

24 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Quick and fast

Quick and fast! What else could you ask for... ;)

16 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 4 out of 5 stars

It was easy to use

It was easy to use, many options to pay,

7 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

very good and fast

very good and fast. Thank you

6 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Rated 5 out of 5 stars

Very good service

Very good service
Straightforward registration, clear and quick transaction processing!

2 October 2022
BTCBIT logo

Reply from BTCBIT

Dear customer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

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