Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
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Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
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4.1
Great
41K reviews
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Perfect felt like he was on my side…
Perfect felt like he was on my side getting me the best deal he could,, so happy with deal,, big thanks
5 September 2026
Reply from BT
I'm so pleased to hear that you felt our team was on your side and worked hard to get you the best possible deal. Thank you for sharing your happiness, Mark! - Jess
They were very helpful about renewing…
They were very helpful about renewing my contract & gave me a good deal.
5 September 2026
Reply from BT
I'm so pleased to hear that our team was helpful with your contract renewal and that you received a good deal. Thank you for sharing your positive feedback! - Jess
promt attention and saved money on a…
promt attention and saved money on a cheaper contract with a much better broadband speed
4 September 2026
Reply from BT
I'm so pleased to hear that you were able to save some pennies on a new contract with much better broadband speed. Thank you for sharing your positive experience, Peter! - Jess
An enjoyable Interaction e exceltersonal skills of…
The excellent interpersonal skills of each of the agents I have recently spoken to from Ireland,(somewhere famous but at the moment refuses to surface)Stirling and Newcastle respectively. All three were friendly, helpful and empathetic. It was worth the wait but an hour does mean one can't readily get on with other things
5 September 2026
Reply from BT
I'm so pleased to hear about the excellent interpersonal skills of our guides. It's wonderful that they were friendly, helpful, and empathetic. Thanks Rosemary. - Jess
The last bloke who was dealing with my…
The last bloke who was dealing with my query did the job I needed as all the others could not on the phone again for an hour got cut off on 3 other calls today after being on phone for 30mins
5 September 2026
Reply from BT
We're truly sorry to hear about the frustrating experience you had with multiple calls and disconnections, Brian. It's great to know that one of our guides was finally able to resolve your query. We appreciate you sharing this feedback. - Jess
Good phone call experience
I spoke to Laura about making changes to my BT account, which she efficiently did and on a better tariff. She also checked our messaging availability was active. Very pleased with the outcome of my call and the manner in which it was dealt with.
3 September 2026
Reply from BT
We're so pleased to hear that Laura efficiently updated your account to a better plan. It's wonderful that your messaging availability was also checked and confirmed. Thanks Peter. - Jess
Reply from BT
I'm really pleased to hear that you've had such a positive experience when getting in touch with the team, Aftab. Thanks for sharing your feedback. - Jess
Good and easy to talk to BT operator
4 September 2026
Reply from BT
I'm really pleased to hear that you found my colleague to be so easy to talk to. Thank you for sharing your positive feedback with us. - Jess
Helpful down to earth operator
5 September 2026
Reply from BT
I'm so pleased to hear that our team provided such helpful and down-to-earth assistance, John. Thank you for sharing your positive feedback with us. - Jess
We are having really bad problems with…
We are having really bad problems with our current provider, you cant even speak to a real person on the phone they do it all on FB messenger, after being without internet for almost a week and going round in circles with them they eventually said there was nothing more they can do. Signing up to BT was easy and i got to speak with a real life person on the phone, due to not being switched until the 30th Sept they are sending a temp box so we can get on the internet. Brilliant service and i look forward to being a long term customer
5 September 2026
Reply from BT
I'm so pleased to hear that the whole switch over journey has been so simple for you, Christine, and that we're able to keep you connected while waiting. Thanks for your lovely feedback. - Jess
Reply from BT
I'm really pleased to hear that you've had such a positive experience when getting in touch with us, Nigel. Thanks for taking the time to share your feedback with us. - Jess
Reply from BT
I'm really happy to hear that our website guidance was simple to follow. We appreciate your positive feedback, Roman! - Jess
Two customer assistants who help me.
Two customer assistants who help me address the problem I had were professional solved the issues I had raised with them.
4 September 2026
Reply from BT
I'm really pleased to hear that my colleagues were so professional and successfully resolved the issues. Thank you for your feedback, Sam! - Jess
Well it the The chips and it's the…
Well it the The chips and it's the first one I came across
5 September 2026
Reply from BT
We appreciate your feedback and are glad you found what you were looking for. We hope to see you again soon. Thanks Annette. - Jess
Reply from BT
I'm really pleased to hear that you found our team to be so courteous and helpful. Thank you for sharing your positive feedback with us, Julie. - Jess
Very fast and easy to place an order.
5 September 2026
Reply from BT
I'm so pleased to hear that you found the ordering process to be both speedy and simple. Your positive feedback is truly appreciated! - Jess
Luke was very helpful and knowledgeable…
Luke was very helpful and knowledgeable and extremely pleasant.
5 September 2026
Reply from BT
I'm really pleased to hear that you had such a positive experience and found Luke to be so helpful, informative, and friendly. Thank you for sharing your kind feedback! - Jess
Reply from BT
It's excellent to hear that you've had such a fantastic experience when getting in touch, Kathleen. Thanks for sharing your feedback with us. - Jess
Very clear and very helpful with a…
Very clear and very helpful with a women who is disabled
5 September 2026
Reply from BT
I'm really pleased to hear that you had such a positive experience and found my colleague to be so clear and helpful. Thank you for your wonderful feedback, Neil. - Jess
I have no problems with BT
5 September 2026
Reply from BT
I'm really happy to hear that everything is going well for you. We appreciate your positive feedback. - Jess
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