Order a2z42950 I submitted a report regarding the missing 40% of items on the ordered pallet on January 14, 2026. Despite 23 days having passed since I sent the report, I have not received any respon... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
Company replied
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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It's a good company but items usually…
It's a good company but items usually not as described and it's a platform where home depot sells a lot of trash, i would advise not buying home depot loads ,the loads are 30%good 70% trash
17 July 2025
Unprompted review
Reply from B-Stock Solutions
Thanks for the honest feedback, and for sticking with us despite the frustration. Mismatches between manifests and actual conditions are exactly the kind of thing we want to know about, especially when it points to a specific seller pattern. I've shared your comments with the account manager so it can be looked at on their end, and if you ever run into a load that's significantly off from what was described, our dispute process is there to help make it right. We appreciate you buying with us and hope the next one lands closer to what you expected.
Excellent Customer Service
Ananda was very prompt and went above and beyond to assist with an unfortunate issue we were experiencing. She was very kind and an absolute pleasure to deal with.
27 April 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the kind words! Ananda is exactly the kind of person who makes a real difference, and it's wonderful to hear she came through for you when it mattered. We'll be sure to pass along your feedback—she'll love hearing it. Thanks for taking the time to share this.
Great platform
Great platform. Great customer service, shout out to Ananda, she was very helpful, got me the answer I ve been chasing, thank you!
21 April 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! Ananda will love hearing this—tracking down the right answer isn't always simple, and it sounds like she stayed with you until the job was done. We're glad she came through.
Yemi is awesome.
Yemi was kind, efficient, and truly customer focused. Much appreciated service.
13 April 2026
Unprompted review
Reply from B-Stock Solutions
Yemi will absolutely hear about this! Hearing that she was kind, efficient, and genuinely customer-focused is exactly the standard we hold ourselves to, and it means a lot when a customer takes the time to say so. Thank you for sharing this with us.
Bstock is about money they don't care about the Buyers!!!
Bought Amazon 6 pallets one missing and the other five not mine. They located my order in New York and just closed my dispute. Got Target 4 pallets snd 48% stolen items all Dyson's and good stuff was not in the pallets.Costco had 2 Pallets said good, that product was trash ands dirty Nast and broken. I am done with them.
10 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience—we’re sorry to hear how frustrating this has been. We understand how serious concerns around missing or incorrect inventory can be, and these situations are why we have our dispute and mediation process in place. While B-Stock does not handle or ship the inventory directly, we work with sellers to investigate and address issues when they arise. We appreciate you bringing this to our attention.
Subject Customer Service Above and Beyond!
Subject: Thank You, Ananda!
I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in such a timely and professional way.
I was truly impressed by how exceptionally kind and friendly she was, all while efficiently taking care of business.
Thank you, Ananda, for your help and for making my day better!
Gratefully,
John J.
8 April 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We love hearing this—Ananda truly embodies what great customer service should feel like. Going above and beyond, keeping things moving, and doing it all with kindness is a winning combination. We’ll be sure to share your kind words with her—thanks for making her day too!
Eileen went above and beyond with her…
Eileen went above and beyond with her customer service. She was incredibly informative and thorough. She even made me aware of things I may not have otherwise thought of. I am so grateful for her help. It is customer service like this that keeps me coming back!
2 April 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re thrilled to hear Eileen went above and beyond and provided such thoughtful, thorough support. Anticipating needs and helping customers feel confident is exactly what great service looks like. We’ll be sure to share your kind words with her. We truly appreciate your continued trust and support!
Talking to Ananda was such a pleasant…
Talking to Ananda was such a pleasant experience! I call different companies all the time for my business and in my personal life and I was honestly shocked with Ananda. I felt like I was talking to a friend. I feel like that is very rare nowadays. B-stock you have a great employee on your hands!
1 April 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We love hearing this—turning a support call into something that feels like chatting with a friend is no small thing. Ananda truly has a gift for making people feel comfortable while still getting things done. We’ll definitely pass along your kind words—she’ll appreciate it!
FRAUD SITE
FRAUD SITE. Wire them for inventory, get 1/2 of what you paid for and then get the middle finger when you file a dispute of shortage. When you paid over $6k for 4 items and are sent 2 of the 4 you paid for, one would expect a simple resolution. Nope. Too bad. Wire is the only form of payment for a good reason. You have ZERO RECOURSE with them. ZERO. Don't be fooled by their "resolution" report a problem. It's worthless and a waste of time. Go elsewhere and avoid at all costs!
31 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback—we’re sorry to hear about your recent experience and understand how frustrating a shortage like this can be. We also want to acknowledge that you’ve been a valued customer for many years, and we appreciate the long history you’ve had with us. Our team has supported you in the past, and we want to ensure this situation is given the same level of attention.
We’ve asked a supervisor to reach out directly to review the details of this order and the dispute with you. Our mediation process is designed to fairly evaluate these situations based on the information available, and we’re committed to taking another look here. We appreciate you bringing this to our attention and the opportunity to work toward a resolution.
What a great experience I had with Customer Service (Ananda) this afternoon
What a great experience I had with Customer Service (Ananda) this afternoon. Typically I get transferred from person to person and my call gets dropped during transfers. Ananda was so helpful and also assisted me with not having these same issues in future. Thanks again.
27 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re so glad to hear Ananda provided a smooth, helpful experience and helped prevent those frustrating transfer issues moving forward. That kind of proactive support makes all the difference. We’ll be sure to share your kind words with her—thanks again for taking the time to share your experience!
Great customer support
Great customer support! Ananda was very helpful and answered all my questions. Thank you.
12 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re glad to hear Ananda was able to answer your questions and provide helpful support. Providing clear, friendly assistance is exactly what we strive for. We appreciate you taking the time to share your experience!
They have great deals
They have great deals, and I'm always on the hunt. I had a hiccup with my account and amanda from the Assistance Team was awesome at helping me out. Appreciate them so much!
11 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re glad to hear you’re finding great deals and enjoying the hunt on the platform. It’s great to know our support team was able to help resolve the hiccup with your account and get everything back on track. We appreciate you taking the time to share your experience!
Shipping is ridiculous
I ordered from the same location two separate orders I was charged shipping for both orders. They consolidated the orders for me ship the orders to me but no credit was given so basically I paid $700 shipping for five pallets to arrive traveling a distance of 30 miles.
11 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback—we understand how frustrating shipping costs can feel, especially when orders originate from the same location. Shipping estimates are shown upfront during the auction process, and rates are based on live carrier quotes at the time bids are placed. While consolidation can sometimes help streamline delivery, it does not always result in adjusted shipping charges once orders are booked with the carrier. We appreciate you raising this concern and will share the feedback as we continue working to improve the experience.
They have great deals for businesses
They have great deals, and I'm always on the hunt. I had a hiccup with my account and Tina from the Assistance Team was awesome at helping me out. Appreciate them so much!
8 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! Sounds like you’ve caught the deal-hunting bug—and we’re glad our platform can help keep the inventory hunt exciting. It’s great to hear Tina was able to jump in and help smooth out the hiccup with your account. We appreciate you taking the time to share the love and wish you many more winning bids ahead!
Super quick response from Ananda
Needed some payment details and was quickly provided with the correct information required to close out the transaction.
5 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re glad to hear Ananda was able to quickly provide the payment details you needed to close out your transaction. Fast, clear support is exactly what we aim for. We appreciate you taking the time to share your experience!
Reached out multiple times to contact…
Reached out multiple times to contact someone regarding my auction to no avail. Website states they will respond within 24 hours but after reaching out (via phone and email) multiple times I gave up. They listed my items for a ridiculously low amount and would not resolve the issue.
2 March 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your concerns—we’re sorry to hear about the difficulty you experienced trying to reach someone. We understand how important timely communication is for a successful partnership. Our team has since reached out to connect and review the situation, and we’re hopeful everything is now on the right track. We appreciate you bringing this to our attention.
B-Stock has been my gateway drug to reselling
I have used B-Stock's auction platform 7 times already, and each experience has been smooth and efficient. Problems have come up, as they normally do when logistics are involved, but their customer service is top-notch responsive. Overall, B-Stock has built an easy-to-use platform that has made reselling accessible to smaller players like me.
8 February 2026
Unprompted review
Reply from B-Stock Solutions
“Gateway drug” might be our new favorite compliment.
Thank you for the 5-star review and for trusting us across seven auctions! We know logistics can come with the occasional curveball, so it’s great to hear our team has been responsive when it matters most. We’re especially glad the platform has helped make reselling more accessible for you—that’s exactly what we aim to do. Here’s to many more wins ahead!
Good morning,
Good morning,
I have not received any emails regarding this matter, neither on January 20 nor on January 29. I kindly ask you to resend that email.
Order a2z42950
I submitted a report regarding the missing 40% of items on the ordered pallet on January 14, 2026. Despite 23 days having passed since I sent the report, I have not received any response. I am counting on your prompt contact regarding this matter.
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Reply from B-Stock Solutions
10 hours ago
Thank you for sharing this feedback—we understand how frustrating a delay like this can be. We did send follow-up emails on January 20 requesting additional information, with another reminder on January 29, but it appears we did not receive a response. It’s possible those messages were filtered to a spam or junk folder, so we recommend checking there just in case. We’re happy to continue reviewing this as soon as we receive the requested details and appreciate you reconnecting with us.
24 February 2026
Unprompted review
Reply from B-Stock Solutions
Hello. That is our response to your earlier review. We also received and responded to the email you sent today. You'll want to search for the subject "Order # A2Z42950: Dispute Created"
Great customer service clear…
Great customer service clear communication,
23 February 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re glad to hear you had a great experience and that our communication was clear and helpful. That’s exactly what we aim for. We appreciate you taking the time to share this feedback!
Amanda was very helpful she got my…
Amanda was very helpful she got my issue squared so fast.
23 February 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re so glad to hear Amanda was able to jump in and get everything squared away so quickly. Fast, helpful support is exactly what we aim for. We really appreciate you taking the time to share this feedback
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