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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their proactive approach and positive attitudes. Many people appreciate the exceptional customer service, noting the team's responsiveness, clear communication, and ability to understand and adapt to their needs. The overall service is frequently described as smooth, efficient, and easy, with consumers noting the quick onboarding process and the high quality of candidates provided. Reviewers are particularly impressed with the prompt response times and the seamless user experience, which has significantly eased their workload and improved efficiency.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, dedication, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the dependability and efficiency... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the professionalism,... See more

User experience

Users describe positive interactions with user experience. Customers consistently report an excellent and... See more

Response time

People report positive experiences with response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just got off a call with Hilda, my incredible new Customer Success Manager... I am blown away at the level of support, professionalism, and ease the whole team at Bruntwork have provided so far (s... See more

Company replied

Rated 5 out of 5 stars

I started an online newspaper cincyx.com as part of our larger Content Credits startup. We hired two part-time staff members from BruntWork. Both have been excellent! Nina and Qadder have started wo... See more

Company replied

Rated 5 out of 5 stars

Outstanding Support from John Laurenz Malalad John has been a pleasure to work with and a great support to our team. He is professional, responsive, and always willing to help whenever needed. T... See more

Company replied

Rated 5 out of 5 stars

We partnered with BruntWork to streamline our hiring. We were impressed by how quickly their team understood what we needed. Jerald, our CSM, has been a key part of that experience. He is responsive,... See more

Company replied


Company details

  1. Recruitment Service
  2. Payroll Service

Written by the company

BruntWork makes it easy for companies to outsource their most important roles to a distributed workforce who can perform these tasks virtually, in any language, anywhere in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with, Kathrina is fantastic as I am super busy, she knows exactly what our business needs and content is outstanding. She has some amazing ideas which we always implement, she is very efficient contact is amazing.

7 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much of a difference Kathrina has made for your business. It’s great to know her ideas, efficiency, and understanding of your needs have helped keep things running smoothly while you stay focused on the bigger picture. We appreciate you sharing this and look forward to continuing to support your team.

The BruntWork Team

Rated 5 out of 5 stars

I have been working with Marvin for…

I have been working with Marvin for sometime now and he is very responsive and professional. The candidates that he provides are high quality, educating people properly matched up with our needs. He has helped us tremendously and he has always been extremely helpful. I appreciate everything they have done for us. Thank you!

6 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Marvin has been such a reliable partner for you. Taking the time to match clients with well-qualified candidates is something he cares deeply about, and it’s great to know that support has helped your team. We truly appreciate your kind words and look forward to continuing to assist you as your needs grow.

The BruntWork Team

Rated 5 out of 5 stars

Outstanding Support from Maheer

Working with Maheer since October 2025 has been a great experience. He has quickly become a valuable part of our operations at Integrated Electrical, supporting our team with a wide range of administrative and operational tasks.

Maheer manages important processes such as ServiceM8 job checks, solar application paperwork, STC/Formbay documentation, inbox management, monitoring tasks and so much more. His attention to detail and reliability ensure jobs are completed correctly and that nothing falls through the cracks, which has significantly improved our internal workflow.

He is proactive, organised, and very easy to work with. Maheer has taken the time to learn our systems and processes quickly and consistently delivers high-quality work.

What stands out most about Maheer is his organisation, proactive attitude, and the care he puts into getting things right. He communicates well with the team, follows processes carefully, and continually builds his knowledge of our systems.

Maheer has made a meaningful impact on our day to day operations, and we truly value having him as part of our team and are excited to see the opportunities for Maheer to continue growing with us in the future.

6 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much of an impact Maheer has had on your operations at Integrated Electrical. Supporting key processes like ServiceM8 job checks and STC/Formbay documentation requires both attention to detail and initiative, and it’s great to know his proactive approach has helped improve your workflow. We truly appreciate you sharing this and are excited to see Maheer continue growing alongside your team.

The BruntWork Team

Rated 5 out of 5 stars

Myla has been a great addition

Myla has been a great addition to the team. We've relied on her for accounting, social media and supply chain since she started and she's taken on those roles very well.

6 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Myla has become such a valuable part of your team. Supporting multiple areas like accounting, social media, and supply chain is no small task, and it’s great to know she’s stepped into those responsibilities so well. We appreciate you sharing this and look forward to continuing to support your team’s success.

The BruntWork Team

Rated 5 out of 5 stars

A Joy to Collaborate With

I’ve really loved working with Dasha this quarter. She’s been incredibly responsive, thoughtful, and proactive in making sure things run smoothly. Her attention to detail and willingness to jump in and help has made a real difference in keeping projects on track and making my work easier.

She’s also very creative and always willing to support and run with my ideas, which makes collaboration a real joy. Dasha communicates clearly, follows through, and consistently brings a positive, solutions-focused approach to our work together.

I truly appreciate the support she’s provided and look forward to continuing to work together.

6 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much you’ve enjoyed collaborating with Dasha this quarter. Her responsiveness, creativity, and willingness to support ideas are exactly the qualities we love to see in our team members, and it’s great to know she’s helping keep your projects running smoothly. We truly appreciate you sharing this and look forward to continuing to support your partnership with her.

The BruntWork Team

Rated 5 out of 5 stars

Arzay Jay Belwar Sales Review

Jay was a great teammate and did everything that was asked of him to the best of his ability.

We would definitely recommend him to other teams looking for sales support.

5 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Jay made such a positive impression on your team. His dedication and willingness to give his best reflect the kind of support we aim to provide our clients. We truly appreciate your recommendation and are grateful for the opportunity to work with you.

The BruntWork Team

Rated 5 out of 5 stars

I have been very pleased with Bruntwork…

I have been very pleased with Bruntwork and the quick resolutions to my needs. My assistant Joselina Gari has been excellent as well as the client success manager, Griselle Malapit.

3 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really happy to hear that BruntWork has been able to respond quickly to your needs. Joselina and Griselle will be glad to know their support has made a difference for you. Providing reliable assistance and strong client support is exactly what we aim for in every partnership.

The BruntWork Team

Rated 1 out of 5 stars

So much Disappointment....

We hired multiple people through BruntWork. The first was an overpromise and underdeliver situation and I can't fault them too much for that one. The second was a developer, and we still chose someone who was 2x the cost of the competition on their platform. We gave ample opportunity, worked with them for months, and even at the end they couldn't explain what we did for work. So no wonder nothing was getting built in a timely manner.
On top of that, I noticed we were getting billed a perfect 9 hours every single day instead of 8. Then the cherry on top, the straw that broke the camel's back, was 3 sick days within 2 weeks where he asked for the days off, yet his timesheet still showed 9 hours worked on each of those days.
We let him go promptly after that. Everything was documented. I had even given him 2 weeks prior to that specifically to learn what our company does so he could build more effectively. When I finally had a meeting with BruntWork and showed them the full proof, date and timestamped emails and Slack messages, they told me I was more generous than they would have asked me to be. They also told me I would be reimbursed for all of the hours that were lied about.
Instead, I have paid in full. No refund. No response. Nothing.
To say I'm frustrated is a gross understatement. I will never work with this company again, and I would never refer anyone to them.

13 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

Hi David,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation has been.

We take concerns like this very seriously. Following your previous discussions with our team, the billing issue relating to the disputed hours has now been reviewed and corrected on our side, including the reimbursement that was discussed.

We have been trying to get in touch with you to confirm the details and ensure the matter is fully resolved, but we have not yet been able to reach you. Please feel free to contact us directly at your convenience so we can make sure everything has been properly addressed and answer any remaining issues you may have.

Our goal is always to support our clients effectively, and we would like an opportunity to make things right and rebuild your confidence in working with us.

We appreciate you bringing this to our attention and hope to resolve this with you as soon as possible.

Kind regards,
BruntWork Team

Rated 5 out of 5 stars

Professional and Dependable

She was great to work with, very reliable, professional, and helpful with our daily tasks. Communication was excellent and she always completed work efficiently. I would definitely recommend her and would gladly work with her again in the future.

4 June 2025
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that your experience working with her was so positive. Reliability, clear communication, and helping with daily operations are exactly the qualities we look for when supporting our clients. We appreciate the recommendation and would be happy to help you build another great partnership anytime.

The BruntWork Team

Rated 5 out of 5 stars

Very smooth onboarding process

2 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear the onboarding process felt smooth for you. Creating a clear and well-supported start is something we care deeply about because it sets the tone for a strong partnership. We look forward to continuing to support you and your team.

The BruntWork Team

Rated 5 out of 5 stars

Internal Sales

Our internal sales team comes from Bruntworks. High skilled staff, great work ethic and a key team member. Highly recommend!

2 March 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re thrilled to hear that your internal sales team has become such a strong part of your business. High skill and great work ethic are qualities we work hard to cultivate, so it’s wonderful to know they’re making an impact for you. We appreciate the recommendation and look forward to supporting your team’s growth even further.

The BruntWork Team

Rated 5 out of 5 stars

Great experience

Great experience! Very professional inal and the communication is great!

27 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear you had a great experience and that our communication stood out to you. Being clear, professional, and easy to work with is something we put a lot of care into. We look forward to continuing to support you with the same level of service.

The BruntWork Team

Rated 5 out of 5 stars

Lianne is a superstar - ChoiceTrack Films

Lianne is doing great, love her! She's very helpful and I trust her completely! She backs me up really well and is always there to cover me and ChoiceTrack Films!

25 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so glad to hear how much support Lianne has been able to give you and ChoiceTrack Films, she’ll be thrilled to know her work means that much. Her reliability and the trust you’ve built together really reflect the kind of partnership we aim for. We’re excited to keep backing your team with the same level of care and consistency.

The BruntWork Team

Rated 5 out of 5 stars

BruntWork is great!

BruntWork is well organized and clear in their provisions and pricing. The interview process was professional and I loved working with my hire, Melyka Marundan. She is thorough, detail oriented, and so nice to work with. Would definitely work with her and BruntWork again!

22 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re so happy to hear that your experience with BruntWork, from the interview process to working with Melyka, has been such a positive one. Knowing that her thorough and detail-oriented approach made a real difference means a lot to us and reflects the kind of partnership we aim to build. We’d be honoured to support you again anytime.

The BruntWork Team

Rated 5 out of 5 stars

Amazing team!

23 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re glad to hear you’ve had such a great experience with the team. Building a supportive, reliable partnership is something we care deeply about at BruntWork. We appreciate you taking a moment to share this.

The BruntWork Team

Rated 5 out of 5 stars

Great company to work with

Working with Bruntwork has been very good for our business. Over the years that we've hired employees through them, they've been very responsive to what we've needed. They handle everything regarding the employees, making it very easy for us - great company to work with.

20 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re grateful to hear how much value our partnership has brought to your business over the years. Being responsive and making the experience seamless is exactly what we strive for at BruntWork. We’re glad the process has stayed easy and supportive for your team, and we look forward to continuing that relationship.

The BruntWork Team

Rated 5 out of 5 stars

Nice Work!

straightforward
Well-organized
and transparent!

19 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that you found the process straightforward, well-organised, and transparent. Providing a smooth and honest experience is something we take seriously at BruntWork. We appreciate you taking the time to share this with us.

The BruntWork Team

Rated 5 out of 5 stars

Great Performance and Support!

Our team is extremely happy with Jai’s performance and support thus far. Everyone has developed a great working relationship with her, and we look forward to continuing our partnership. She is reliable and someone we can truly depend on.

19 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Jai has built such a strong working relationship with your team and has become someone you can rely on. Her consistency and commitment to supporting clients reflect the standard we aim for at BruntWork. We’re excited to keep helping your partnership thrive.

The BruntWork Team

Rated 5 out of 5 stars

Grisselle is highly Proffestional works…

Grisselle is highly Proffestional works with our needs and doing amazing Fit to our business

18 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

We’re really glad to hear that Grisselle has been such a strong fit for your business and has been able to work so closely with your needs. Her professionalism and care in matching the right talent to each client are something we’re truly proud of at BruntWork. We look forward to supporting your team as you continue to grow.

The BruntWork Team

Rated 5 out of 5 stars

I can’t recommend Pazzie from BruntWork…

I can’t recommend Pazzie from BruntWork highly enough. Our onboarding experience was absolutely seamless from start to finish. Pazzie made what could have been an overwhelming process feel structured, clear, and genuinely exciting.

From day one, she was organised, proactive, and incredibly thorough. She took the time to understand our business, our workflows, and what success looked like for us — not just filling a role, but ensuring the right fit culturally and operationally. Communication was prompt, professional, and always solution-focused. We always knew exactly where things were up to.

What really stood out was the level of ongoing support after onboarding. Pazzie didn’t disappear once placement was complete — she consistently checked in, followed up on performance, and made adjustments where needed. Any questions or concerns were handled quickly and efficiently, and she always approached conversations with a calm, positive attitude.

It’s rare to find someone who combines professionalism with genuine care for both client and team outcomes. Pazzie does exactly that. If you’re looking for a Client Success Manager who is responsive, reliable, and truly invested in your success, she’s outstanding.

An excellent experience all around.

9 February 2026
Unprompted review
BruntWork logo

Reply from BruntWork

It’s great to hear how much you valued the structured, clear onboarding experience and the continued support that Pazzie provided. Her habit of really understanding a client’s workflows and staying present long after placement reflects our commitment to genuine partnership, not just role matching. We’re glad her responsiveness and steady follow-through have made such a difference for your team, and we’re here to keep supporting your success.

The BruntWork Team

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